capucino
Member of DD Central
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Post by capucino on Oct 3, 2018 15:03:35 GMT
Several times now, I tried to withdraw a larger than usual amount, only to receive an email asking me whether the withdrawal is genuine.
I usually respond within minutes but still, my withdrawal gets delayed by an additional day at least
I have asked them to assume that all my withdrawals are genuine but no they would not for 'security reasons'
@assetz, this is not acceptable. Once a withdrawal form is filled and 2FA gone through, there is no need to stall the request. un-encrypted email is a security hazard rather than additional security as you claim.
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locutus
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Post by locutus on Oct 3, 2018 15:08:01 GMT
The excuse of extra security is laughable given their lack of nominated accounts and having to fill in your account details each time.
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ashtondav
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Post by ashtondav on Oct 3, 2018 15:29:35 GMT
It delays my withdrawals by maybe 15 minutes, and I think it worthwhile. If I really could only access the Internet daily then I too would be a bit annoyed I couldn’t give a perpetual “genuine” instruction, but I think such people would be in a very small minority.
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benaj
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Post by benaj on Oct 3, 2018 15:38:29 GMT
The excuse of extra security is laughable given their lack of nominated accounts and having to fill in your account details each time. It is a security feature opted by AC for withdrawing money, especially if you entered incorrect banking detail, it won't pay out.
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capucino
Member of DD Central
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Post by capucino on Oct 3, 2018 15:46:36 GMT
It delays my withdrawals by maybe 15 minutes, and I think it worthwhile. If I really could only access the Internet daily then I too would be a bit annoyed I couldn’t give a perpetual “genuine” instruction, but I think such people would be in a very small minority.
Lucky you.
I made a withdrawal request early yesterday morning, received the genuine request email in the afternoon, responded within minutes.
I should have gotten the money today but did not.
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lara
Posts: 345
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Post by lara on Oct 3, 2018 16:14:09 GMT
The excuse of extra security is laughable given their lack of nominated accounts and having to fill in your account details each time. It is a security feature opted by AC for withdrawing money, especially if you entered incorrect banking detail, it won't pay out. I asked them about this when I joined, (I'm fairly new to AC) and they told me they go through a manual process of verifying each withdrawal. That just seems crazy to me, they are not infallible either. I've been pestering Chris over in the 2FA thread to get the nominated accounts thing started, please come join me! 
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benaj
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Post by benaj on Oct 3, 2018 17:07:23 GMT
Lucky you. I made a withdrawal request early yesterday morning, received the genuine request email in the afternoon, responded within minutes. I should have gotten the money today but did not.
I suppose it is not done by Faster Payment for larger amount. My last 'larger one' took 3 working days to arrive after my confirmation of withdrawal.
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Post by chris on Oct 3, 2018 17:38:26 GMT
It is a security feature opted by AC for withdrawing money, especially if you entered incorrect banking detail, it won't pay out. I asked them about this when I joined, (I'm fairly new to AC) and they told me they go through a manual process of verifying each withdrawal. That just seems crazy to me, they are not infallible either. I've been pestering Chris over in the 2FA thread to get the nominated accounts thing started, please come join me! It's more complex than that - there's an automated check against accounts used for previous withdrawals, a bank account lookup with a credit reference agency to see if the withdrawer is the owner of the account, and then a manual verification step. The only additional benefit nominated bank accounts gives is to remove the need for lenders to type in the account details. I appreciate that this aids convenience and am hopeful of the feature remaining in the next sprint.
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Post by westcountryfunder on Oct 3, 2018 18:26:15 GMT
The only additional benefit nominated bank accounts gives is to remove the need for lenders to type in the account details. I appreciate that this aids convenience and am hopeful of the feature remaining in the next sprint. An interesting revelation. Somewhere I am sure I gained the impression it was about security! If there's no extra security then personally I would prefer the system to remain just as it is. I use several bank accounts and value the flexibility.
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lara
Posts: 345
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Post by lara on Oct 3, 2018 18:35:15 GMT
westcountryfunder, would you mind fixing your quotes please? Chris said that, not me.
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Post by chris on Oct 3, 2018 18:47:17 GMT
An interesting revelation. Somewhere I am sure I gained the impression it was about security! If there's no extra security then personally I would prefer the system to remain just as it is. I use several bank accounts and value the flexibility. It was assertion from lenders that designated bank accounts would increase security. You'll be able to have multiple designated bank accounts.
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gibmike
Member of DD Central
What is a cynic? A man who knows the price of everything and the value of nothing.
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Post by gibmike on Oct 3, 2018 21:54:43 GMT
I prefer to wait a few days and have multiple layers of security than lose a few thousand pounds to someone impersonating me.
Of all the platforms I use, Assetz has the highest level of security which I appreciate.
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Post by westcountryfunder on Oct 4, 2018 8:49:21 GMT
westcountryfunder , would you mind fixing your quotes please? Chris said that, not me. Sorry, lara. My mistake. Not had that problem before. I have tried to correct but doesn't seem to work.
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Post by westcountryfunder on Oct 4, 2018 8:51:48 GMT
An interesting revelation. Somewhere I am sure I gained the impression it was about security! If there's no extra security then personally I would prefer the system to remain just as it is. I use several bank accounts and value the flexibility. It was assertion from lenders that designated bank accounts would increase security. You'll be able to have multiple designated bank accounts. Thanks for the clarification. Very helpful.
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lara
Posts: 345
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Post by lara on Oct 4, 2018 8:53:47 GMT
westcountryfunder , would you mind fixing your quotes please? Chris said that, not me. Sorry, lara. My mistake. Not had that problem before. I have tried to correct but doesn't seem to work. Thanks for trying!
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