dh1
Member of DD Central
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Post by dh1 on Oct 10, 2018 21:48:36 GMT
I've just tried to buy a loan part but couldn't; an error message "System is busy, please retry" appeared for a moment or two followed by return to the "invest now" with that normally rather helpful box of that name greyed out. As I was trying to complete the sale to - well, cross the ISA divide, this prompted a certain amount of hair tearing. Still, I was able to cancel the sale eventually and therefore didn't lose anything. Luckily. I've emailed MT about this.
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toast
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Post by toast on Oct 10, 2018 22:00:34 GMT
I encountered a hiccup on SM today also, but slightly different: I put up a loan part for sale and it showed as such under My Loans but was not listed on the main Loans page, so no buyer could purchase it. Attempting to cancel the sale resulted in an error message saying it had already been sold despite no record of this in my account history.
The cancel sale button started working about 5 mins after I'd dispatched a query to customer service and I was able to re-list it as normal afterwards. I've never encountered this before despite a good amount of buying and selling. Perhaps there was a software upgrade recently?
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star dust
Member of DD Central
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Post by star dust on Oct 10, 2018 22:05:15 GMT
I encountered a hiccup on SM today also, but slightly different: I put up a loan part for sale and it showed as such under My Loans but was not listed on the main Loans page, so no buyer could purchase it. Attempting to cancel the sale resulted in an error message saying it had already been sold despite no record of this in my account history. The cancel sale button started working about 5 mins after I'd dispatched a query to customer service and I was able to re-list it as normal afterwards. I've never encountered this before despite a good amount of buying and selling. Perhaps there was a software upgrade recently?sold I had the same problem, but I didn't try to cancel. It was very reminiscent of the Lendy 'black hole' sales glitch. It eventually resolved as other people put parts up for sale behind me I think and I managed to get it all sold. I emailed MT and got a reply saying they would look into it and get back to me, but they haven't so far.
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Post by eascogo on Oct 10, 2018 22:12:15 GMT
I encountered a hiccup on SM today also, but slightly different: I put up a loan part for sale and it showed as such under My Loans but was not listed on the main Loans page, so no buyer could purchase it. Attempting to cancel the sale resulted in an error message saying it had already been sold despite no record of this in my account history. The cancel sale button started working about 5 mins after I'd dispatched a query to customer service and I was able to re-list it as normal afterwards. I've never encountered this before despite a good amount of buying and selling. Perhaps there was a software upgrade recently? I get the feeling that MT had a hectic day -- ground rent loan partial repayments, getting the latest loan offer online, even my deposit at 13.00h has not been dealt with 10h later: most uncharacteristic.
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elliotn
Member of DD Central
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Post by elliotn on Oct 11, 2018 3:50:53 GMT
I've just tried to buy a loan part but couldn't; an error message "System is busy, please retry" appeared for a moment or two followed by return to the "invest now" with that normally rather helpful box of that name greyed out. As I was trying to complete the sale to - well, cross the ISA divide, this prompted a certain amount of hair tearing. Still, I was able to cancel the sale eventually and therefore didn't lose anything. Luckily. I've emailed MT about this. Tax avoidance isn’t meant to be easy 
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Post by MoneyThing on Oct 11, 2018 7:11:23 GMT
I encountered a hiccup on SM today also, but slightly different: I put up a loan part for sale and it showed as such under My Loans but was not listed on the main Loans page, so no buyer could purchase it. Attempting to cancel the sale resulted in an error message saying it had already been sold despite no record of this in my account history. The cancel sale button started working about 5 mins after I'd dispatched a query to customer service and I was able to re-list it as normal afterwards. I've never encountered this before despite a good amount of buying and selling. Perhaps there was a software upgrade recently? I get the feeling that MT had a hectic day -- ground rent loan partial repayments, getting the latest loan offer online, even my deposit at 13.00h has not been dealt with 10h later: most uncharacteristic. Morning eascogo. Please can you check your bank as your deposit has not yet arrived. We reconcile to the penny at the end of each day and it all balanced yesterday and I have checked this morning and have credited a number of further deposits received overnight but yours was not amongst them). Regards, Ed.
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nick
Member of DD Central
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Post by nick on Oct 11, 2018 7:57:53 GMT
MoneyThing - I'm still getting the error message "System is busy, please retry" when attempting to purchase on the SM. I assume its a system wide issue?
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SteveT
Member of DD Central
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Post by SteveT on Oct 11, 2018 8:05:09 GMT
MoneyThing - I'm still getting the error message "System is busy, please retry" when attempting to purchase on the SM. I assume its a system wide issue? Same problem here
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Post by MoneyThing on Oct 11, 2018 8:09:34 GMT
Thanks. Investigating now... Ed
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nick
Member of DD Central
Posts: 1,055
Likes: 825
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Post by nick on Oct 11, 2018 8:15:21 GMT
The issue now seems to be resolved.
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Post by MoneyThing on Oct 11, 2018 8:16:04 GMT
Thanks. Investigating now... Ed Should be fixed now. Regards, Ed.
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Post by eascogo on Oct 11, 2018 10:36:59 GMT
I get the feeling that MT had a hectic day -- ground rent loan partial repayments, getting the latest loan offer online, even my deposit at 13.00h has not been dealt with 10h later: most uncharacteristic. Morning eascogo. Please can you check your bank as your deposit has not yet arrived. We reconcile to the penny at the end of each day and it all balanced yesterday and I have checked this morning and have credited a number of further deposits received overnight but yours was not amongst them). Regards, Ed. Situation now clarified. My bank's fault. MT remains blameless. Long live MT.
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