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Post by Deleted on Nov 16, 2018 9:39:20 GMT
For the past two weeks I have been trying to remove money from my IFISA Cash Account to my Standard Account but it fails every time. I have rounded down to leave a few pennies in just in case there is a rounding problem but the transfer still fails.
This never happened before. I raised it on Asset Capital's online chat but the problem persists.
Is anyone else having the same problem?
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puddleduck
Member of DD Central
Posts: 537
Likes: 489
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Post by puddleduck on Nov 17, 2018 10:04:00 GMT
Personally I would escalate this formally with a Complaint.
It's really not acceptable to be unable to access one's own cash account holdings.
A Complaint will focus minds far better than posting here - this doesn't mean I'm trying to dis-courage discussion, far from it, but this issue needs fixing, and a Complaint (and you do need to use that term) puts an onus on an FCA regulated company to respond within mandated timescales. It's unacceptable to have to try micro-amounts until it works or come back and try again a few days later or try other end user driven workarounds in my view.
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ceejay
Posts: 972 
Likes: 1,149
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Post by ceejay on Nov 17, 2018 10:10:59 GMT
Personally I would escalate this formally with a Complaint. It's really not acceptable to be unable to access one's own cash account holdings. A Complaint will focus minds far better than posting here - this doesn't mean I'm trying to dis-courage discussion, far from it, but this issue needs fixing, and a Complaint (and you do need to use that term) puts an onus on an FCA regulated company to respond within mandated timescales. In not accepted to try micro-amounts until it works or come back and try again a few days later in my view. Well, possibly. I had an unrelated issue with a non-P2P company a while ago - hugely frustrating, sheer incompetence - and made the mistake of making it a Complaint.
Yes, sir, no problem. Here's your reference number. We'll be back in touch in eight weeks. No, there's nothing you can do about that, that's how long the process takes.....
In the end I had to go outside the Complaint process to get the matter resolved.
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