cwah
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Post by cwah on Nov 27, 2018 7:38:37 GMT
My feedback will start with a quote: "Diversification is protection against ignorance. It makes little sense if you know what you are doing"
I intend to decrease my number of investments over time and increase the amount. Not the opposite.
So far diversification hasn't worked out when defaults are rising on all platforms.
So i wouldn't be Orca user.
I'm looking for truthful facts, due dilligence info, security info, borrower past performance, borrower liabilities, etc. This is not the right tool for me.
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mjc
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Post by mjc on Nov 27, 2018 10:34:39 GMT
IF I had invested, and was in the Lendy London loan, as an example (or any other platform with such a borrower), how could I be sure I was not the one to be targeted under ‘joint and several’ liability for £10m?
I would only consider ORCA if one of the safer options was a PF fund to ensure under normal market conditions there would be no loss of capital, along with no exit fee (for anyone investing £10k or so). A Flexible IFSA would be desirable, with rapid exit options ie to an executor.
Finally I could be interested if there were larger return accounts with credible risk/return data.
hth
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Post by jordan on Nov 27, 2018 11:20:39 GMT
with regards the fee - are you being paid by the platforms and if not could they not pay you a commission and an ongoing fee instead for introducing the customer? Thanks for your question. Yes, we do get paid a referral fee by the platforms we integrate with. We do not get paid an ongoing fee by them currently. In terms of the fee we charge our users, we'll keep evaluating it, measuring responses from clients and the broader market (your feedback is very useful and is being stored, I can assure you). Q: Is the fee a deal-breaker? In terms of the concept, is it otherwise attractive or what changes would you like to see?
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Post by jordan on Nov 27, 2018 11:34:18 GMT
Hi jordan , I like the idea of a self-select product in an IFISA wrapper, particularly if you were able to provide an IFISA wrapper for platforms that didn't offer an IFISA directly. Splitting a current year's ISA allowance over multiple platforms would be particularly attractive. However, I would not use it myself with your current free structure. The 0.65% annual fee is way to high for me when I can avoid this completely by investing directly. The 0.25% early cash-in fee seems to be unavoidable unless you intend to provide a facility to turn of auto-relending for each platform (Again, I wouldn't invest without this). I accept that there are likely to be some who are prepared to pay these fees, but I doubt that you will find many on this forum. I personally favour higher return platforms where I can manually select my loans, but these are unlikely to fit Orca's model. However, I do directly invest in most of the platforms that are currently available via Orca for the benefit of platform diversification. If Orca's fee structure was revised to make it comparable with direct investing then I would like to see the following platforms included: Unbolted, Welendus, Proplend and CrowdProperty. CrowdProperty seems to be very similar to Octopus Choice, but with twice the returns! It would be interesting to know whether Orca's analysis can throw any light on the justification for the difference. I guess that I'm asking for too much, but you did ask 😉 Good luck Great response, thank you. Yes, the fee is a bone of contention on this forum, which is completely fair. In terms of early-access fee, we can turn off auto-lending, thereby holding your loans to maturity and redeeming without incurring fees, but of course this can significantly delay the time to receive funds (up to 5 years potentially). I appreciate you highlighting the platforms you'd like to see integrated with Orca. Your correct to flag the difficulties integrating 'manual' platforms with the current Orca model; our criteria for integration is quite strict, and crucially, we only integrate with platforms that offer an auto-lend/auto-bid product, this mitigates against Orca being required to select individual loans, which also has more problematic tech implications (e.g, we'd need an API connection which most platforms don't currently offer). There are platforms who have historically been manual-lend/manual-bid now offering auto-lend products (Proplend, ThinCats, ArchOver e.g), but passing them against our current criteria for integration proves difficult. Concerns around level of diversification, time to deploy, time to withdraw and so on arise. But it's not inconceivable to integrate with them in time, perhaps in our Self-Select (portfolio builder)? The (different) concerns attached to each of these auto-lends would need to be clearly displayed to clients, however. We need more time, and these platforms need more time to build a track record with their new products. We've not analysed CrowdProperty yet, but may do in time. You'll be kept well informed if and when! In summary, I take your point regards the fee, and it is apparent that it needs some consideration if we're to attract users from this forum. In terms of other platforms to integrate with, I'll note the ones you've mentioned and see how they fair against our assessment criteria (Proplend has been assessed, the others haven't). Thanks again
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macq
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Post by macq on Nov 27, 2018 11:48:17 GMT
with regards the fee - are you being paid by the platforms and if not could they not pay you a commission and an ongoing fee instead for introducing the customer? Thanks for your question. Yes, we do get paid a referral fee by the platforms we integrate with. We do not get paid an ongoing fee by them currently. In terms of the fee we charge our users, we'll keep evaluating it, measuring responses from clients and the broader market (your feedback is very useful and is being stored, I can assure you). Q: Is the fee a deal-breaker? In terms of the concept, is it otherwise attractive or what changes would you like to see? There are platforms that charge a fee Crowd2fund,WiseAlpha & Bondmason spring to mind but for this type of product and return a fee would be a deal breaker or maybe at the most something in line with fund platforms at the 0.15 to 0.3% range. Think the fee would be a deal breaker for most on here as they are P2P diehards happy to do their own work.Your product reminds me a bit of Octopus cash as a time saver for opening lots of accounts and i'm sure if you were to ask the same type of question about that Octopus account on say MSE people with the know how and time would reply the same about getting better rate on their own. But that's not to knock yours or Octopus cash as products as to many the KYC and chasing rates etc can be a pain & time consuming and i like the idea in someways.So would think your product will appeal to the newer or more hands off investor but not sure how you reach them?
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Post by jordan on Nov 27, 2018 11:48:56 GMT
Fair point ceejay , this is why we're developing the Self-Select (or "portfolio builder"), so you have control over the platforms you choose to hold. It would be interesting to know which platforms you'd like to see integrated with Orca? The fee is something we're continuously reviewing, to ensure we're delivering value for money, so I thank you for raising it. What level of fee would you be comfortable paying? Or better, what would you expect in return for the current fee? Which platforms - is a subjective question as we all have our own favourites. I think the ones that would work best in this environment would be the fully hands off ones like AC 30DAA/QAA. I also use Growth Street in this way. I'm not sure how this would work with platforms where the best results require quite a bit of manual intervention - Ratesetter I'm thinking of here. I don't use Zopa or Octopus Choice (though I have tried both) but I guess they would fit in this model.
Fee - well, to earn a fee you've either got to make me a better return or save me time which I put a value on. I'm struggling to see how you can get a better return, perhaps you can come up with ideas. So its time saved that is the big value. Lets say I put in £20k. Your charge would be £130 pa. If I value my personal time at £10ph then you have to save me 13h/yr, which is tough. If I value it at £50/h then its a lot easier! Straight away you can see how hugely different your fees are going to appear to different people...
Here's another question. Those of us with a few quid (or more!) in COL are acutely aware of platform risk at the moment. Using an aggregator adds an extra level of risk which needs to be considered. You'd need to offer something very convincing.
Thanks again ceejayThe platforms we currently integrate with are, as you say, the more hands-off. We have quite a strict assessment criteria for integration with the current Orca product, primarily, the platform must offer an auto-bid/auto-lend product. This ensures broad diversification (at borrower level) while mitigating against Orca being required to select loans, which has other tech implications (e.g, requirement for an API). Growth Street is a platform that would fit our current model, but they have a self-certification and appropriateness test during sign up, we currently don't, nor do the other platforms we integrate with (Assetz Capital, Lending Works, Landbay, Octopus Choice, LendingCrowd). Good point on measuring fees against time saved. I'm getting similar feedback elsewhere in this thread regards fees, which is absolutely fair. Pricing value by time, when people here manage their portfolios well (I assume) and can generate better returns, is going to be hard. But it's interesting for us to see where value does come from - Q: if it's not time saved, or the return, is there other areas we can add value? Exposure to P2P platforms or other alternative lenders you'd otherwise probably not invest in? Here's another question. Those of us with a few quid (or more!) in COL are acutely aware of platform risk at the moment. Using an aggregator adds an extra level of risk which needs to be considered. You'd need to offer something very convincing.
Platform risk is something we designed the product to mitigate, hence diversification across multiple platforms. I acknowledge that yourself, and most on this forum, will have portfolios that are well diversified already, but for those who don't, we try to alleviate concerns around platform risk. To your point about our own added risk, well this is why we ensure all accounts opened are held in the user's name. Orca doesn't currently invest as a fund, for example, capital is not pooled, you would hold the investments in your name. If we went insolvent, you'd gain access to your investments. Hopefully that goes some way to answering your question! Q: If not, it would be good to understand more about the risk you perceive when using an aggregator? And thanks again for your candid feedback, very helpful.
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Post by jordan on Nov 27, 2018 12:19:56 GMT
My feedback will start with a quote: "Diversification is protection against ignorance. It makes little sense if you know what you are doing" I intend to decrease my number of investments over time and increase the amount. Not the opposite. So far diversification hasn't worked out when defaults are rising on all platforms. So i wouldn't be Orca user. I'm looking for truthful facts, due dilligence info, security info, borrower past performance, borrower liabilities, etc. This is not the right tool for me. Appreciate your comments cwah Very fair, I still value your thoughts even if Orca isn't for you. We would love to produce more due diligence reports on platforms (recently produced an Octopus Choice one), anticipating producing more in time. Hopefully of some value to you, but your feedback on what else you'd like to see that isn't covered, would be great.
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Post by jordan on Nov 27, 2018 12:43:02 GMT
Thanks for your question. Yes, we do get paid a referral fee by the platforms we integrate with. We do not get paid an ongoing fee by them currently. In terms of the fee we charge our users, we'll keep evaluating it, measuring responses from clients and the broader market (your feedback is very useful and is being stored, I can assure you). Q: Is the fee a deal-breaker? In terms of the concept, is it otherwise attractive or what changes would you like to see? There are platforms that charge a fee Crowd2fund,WiseAlpha & Bondmason spring to mind but for this type of product and return a fee would be a deal breaker or maybe at the most something in line with fund platforms at the 0.15 to 0.3% range. Think the fee would be a deal breaker for most on here as they are P2P diehards happy to do their own work.Your product reminds me a bit of Octopus cash as a time saver for opening lots of accounts and i'm sure if you were to ask the same type of question about that Octopus account on say MSE people with the know how and time would reply the same about getting better rate on their own. But that's not to knock yours or Octopus cash as products as to many the KYC and chasing rates etc can be a pain & time consuming and i like the idea in someways.So would think your product will appeal to the newer or more hands off investor but not sure how you reach them? So would think your product will appeal to the newer or more hands off investor but not sure how you reach them?That's the million dollar question...how to reach new-to-P2P investors! Or rather, how expensive it is to reach them... If I think about how the bigger players market themselves these days, it's hard to compete as a smaller business with smaller marketing budget. But, perversely, it's useful to have larger players market the asset class to the masses (so we don't have to as actively); saying that, as an industry, we're still not quite "mainstream". "Head against a brick wall" when explaining P2P to (some) IFAs springs to mind. This is why we're keen to offer as much value as possible, so we're not having to compete as aggressively. We're hoping that an ISA which wraps multiple P2P accounts, offering a product where you can select the platforms you hold, could go some way to offsetting the reduced return (from what you can get yourself), and justify the fee, but perhaps not? I can fully appreciate that if it is the case. All in all, great feedback and thanks
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ceejay
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Post by ceejay on Nov 27, 2018 12:44:05 GMT
Thanks again ceejay ... Good point on measuring fees against time saved. I'm getting similar feedback elsewhere in this thread regards fees, which is absolutely fair. Pricing value by time, when people here manage their portfolios well (I assume) and can generate better returns, is going to be hard. But it's interesting for us to see where value does come from - Q: if it's not time saved, or the return, is there other areas we can add value? Exposure to P2P platforms or other alternative lenders you'd otherwise probably not invest in? Here's another question. Those of us with a few quid (or more!) in COL are acutely aware of platform risk at the moment. Using an aggregator adds an extra level of risk which needs to be considered. You'd need to offer something very convincing.
Platform risk is something we designed the product to mitigate, hence diversification across multiple platforms. I acknowledge that yourself, and most on this forum, will have portfolios that are well diversified already, but for those who don't, we try to alleviate concerns around platform risk. To your point about our own added risk, well this is why we ensure all accounts opened are held in the user's name. Orca doesn't currently invest as a fund, for example, capital is not pooled, you would hold the investments in your name. If we went insolvent, you'd gain access to your investments. Hopefully that goes some way to answering your question! Q: If not, it would be good to understand more about the risk you perceive when using an aggregator? And thanks again for your candid feedback, very helpful. Re value/price ... I can see that an aggregator would make it a lot easier for someone without a lot of time to achieve better diversification. Though in the end I think that just comes back to time saved, because anyone can do this if they put the effort in. You're looking at saving time during the research, initial setup, and ongoing monitoring. As for the added risk of an aggregator layer - I appreciate the point that accounts with platforms are held in lender's names. But, I might say, exactly the same principle applied at (say!) COL. We all (supposedly) had individual loan agreements with borrowers, but that didn't help when the only people who held the data disappeared in a puff of smoke. To mitigate that risk, I'd want to see the details of each account that was opened in my name, with sufficient information so that I could (if I wanted) log into and manage that account directly if I needed to. That might be tricky when it came to the ISA, of course!
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benaj
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Post by benaj on Nov 27, 2018 12:52:21 GMT
Hi forumites, .... As some may be aware, we launched the Orca Investment Platform (aggregator) earlier this year. The first iteration of the product is a passive, hands-off solution, enabling diversification across multiple major lenders in the UK market. Now, we’re looking to the future, with a couple of key iterations lined up:- IFISA which wraps multiple P2P accounts - ability to build your own portfolio with our Self-Select product (choose the platforms yourself) ... Jordan Hi jordan, I like the idea Orca as a one stop platform to diversify p2p Investment. The hands-off solution is fantastic, Orca it's like an investment manager in the P2P lending, diversifying investment across 7 different p2p platforms depending on the size of the investment. It seems to be a nice place to start p2p lending with just £1000 across different platforms. I wish Orca would offer an investment product greater than 5% return for the 0.65% fee. Signing up platforms instead of using Orca Money's sandbox solution may be a pain, but investor could get more from sign up bonus by investing direct. Investing on a passive platform does not get those sign up generous bonuses. My question to jordan, could you please explain what Investors are investing in P2P investment aggregation platform? Can investor claim "Bad debt relief for Peer to Peer investments" in the case of bad debt?
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macq
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Post by macq on Nov 27, 2018 13:59:00 GMT
There are platforms that charge a fee Crowd2fund,WiseAlpha & Bondmason spring to mind but for this type of product and return a fee would be a deal breaker or maybe at the most something in line with fund platforms at the 0.15 to 0.3% range. Think the fee would be a deal breaker for most on here as they are P2P diehards happy to do their own work.Your product reminds me a bit of Octopus cash as a time saver for opening lots of accounts and i'm sure if you were to ask the same type of question about that Octopus account on say MSE people with the know how and time would reply the same about getting better rate on their own. But that's not to knock yours or Octopus cash as products as to many the KYC and chasing rates etc can be a pain & time consuming and i like the idea in someways.So would think your product will appeal to the newer or more hands off investor but not sure how you reach them? So would think your product will appeal to the newer or more hands off investor but not sure how you reach them?That's the million dollar question...how to reach new-to-P2P investors! Or rather, how expensive it is to reach them... If I think about how the bigger players market themselves these days, it's hard to compete as a smaller business with smaller marketing budget. But, perversely, it's useful to have larger players market the asset class to the masses (so we don't have to as actively); saying that, as an industry, we're still not quite "mainstream". "Head against a brick wall" when explaining P2P to (some) IFAs springs to mind. This is why we're keen to offer as much value as possible, so we're not having to compete as aggressively. We're hoping that an ISA which wraps multiple P2P accounts, offering a product where you can select the platforms you hold, could go some way to offsetting the reduced return (from what you can get yourself), and justify the fee, but perhaps not? I can fully appreciate that if it is the case. All in all, great feedback and thanks thanks for feedback - its a shame that they may not match your model but with regards fees the likes of Market invoice and others with a high figure for joining would maybe get more interest but a pooled investment would not give you that individual account name you mentioned for safety
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Post by jordan on Nov 27, 2018 14:34:05 GMT
Thanks again ceejay ... Good point on measuring fees against time saved. I'm getting similar feedback elsewhere in this thread regards fees, which is absolutely fair. Pricing value by time, when people here manage their portfolios well (I assume) and can generate better returns, is going to be hard. But it's interesting for us to see where value does come from - Q: if it's not time saved, or the return, is there other areas we can add value? Exposure to P2P platforms or other alternative lenders you'd otherwise probably not invest in? Here's another question. Those of us with a few quid (or more!) in COL are acutely aware of platform risk at the moment. Using an aggregator adds an extra level of risk which needs to be considered. You'd need to offer something very convincing.
Platform risk is something we designed the product to mitigate, hence diversification across multiple platforms. I acknowledge that yourself, and most on this forum, will have portfolios that are well diversified already, but for those who don't, we try to alleviate concerns around platform risk. To your point about our own added risk, well this is why we ensure all accounts opened are held in the user's name. Orca doesn't currently invest as a fund, for example, capital is not pooled, you would hold the investments in your name. If we went insolvent, you'd gain access to your investments. Hopefully that goes some way to answering your question! Q: If not, it would be good to understand more about the risk you perceive when using an aggregator? And thanks again for your candid feedback, very helpful. Re value/price ... I can see that an aggregator would make it a lot easier for someone without a lot of time to achieve better diversification. Though in the end I think that just comes back to time saved, because anyone can do this if they put the effort in. You're looking at saving time during the research, initial setup, and ongoing monitoring. As for the added risk of an aggregator layer - I appreciate the point that accounts with platforms are held in lender's names. But, I might say, exactly the same principle applied at (say!) COL. We all (supposedly) had individual loan agreements with borrowers, but that didn't help when the only people who held the data disappeared in a puff of smoke. To mitigate that risk, I'd want to see the details of each account that was opened in my name, with sufficient information so that I could (if I wanted) log into and manage that account directly if I needed to. That might be tricky when it came to the ISA, of course! Yeah fair, the current solution is pitched at the time-poor with limited understanding of the market, or inclination to better understand the market, and limited time to set up their investments and monitor them. Which, granted, is not really those who are active on this forum... It would be tricky giving clients access to the accounts, but providing more data on the accounts held, is something we can look into. Q: What sort of information/data would you expect to see on the accounts you hold, out of interest?
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ceejay
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Post by ceejay on Nov 27, 2018 14:50:40 GMT
Q: What sort of information/data would you expect to see on the accounts you hold, out of interest? Enough information so that in the event of catastrophic failure in the aggregator (including but not limited to bankruptcy and fraud) I would have the option of going directly to the underlying platform and saying "here I am, the beneficial owner of account X, now please hand over control of it directly to me" [subject to significant security checks, of course!] The critical part of that would be that my taking control of the account would not be dependent on any action by the aggregator, because in this scenario they no longer exist. I can see how that might work for non-ISA, it's harder to see for an ISA scenario. But for me I think this sort of fail-safe mechanism would be an important requirement. As COL has reminded us, relying on administrators of a failed platform to do the right thing is a high-risk strategy.
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Post by jordan on Nov 27, 2018 14:55:03 GMT
Hi forumites, .... As some may be aware, we launched the Orca Investment Platform (aggregator) earlier this year. The first iteration of the product is a passive, hands-off solution, enabling diversification across multiple major lenders in the UK market. Now, we’re looking to the future, with a couple of key iterations lined up:- IFISA which wraps multiple P2P accounts - ability to build your own portfolio with our Self-Select product (choose the platforms yourself) ... Jordan Hi jordan , I like the idea Orca as a one stop platform to diversify p2p Investment. The hands-off solution is fantastic, Orca it's like an investment manager in the P2P lending, diversifying investment across 7 different p2p platforms depending on the size of the investment. It seems to be a nice place to start p2p lending with just £1000 across different platforms. I wish Orca would offer an investment product greater than 5% return for the 0.65% fee. Signing up platforms instead of using Orca Money's sandbox solution may be a pain, but investor could get more from sign up bonus by investing direct. Investing on a passive platform does not get those sign up generous bonuses. My question to jordan , could you please explain what Investors are investing in P2P investment aggregation platform? Can investor claim "Bad debt relief for Peer to Peer investments" in the case of bad debt? Thanks for your candid response benaj. The issue with the return is that it is calculated as a weighted blend of the rates offered by the underlying platforms, so is dictated by them, so to speak. If we went for higher yielding platforms, we'd have to adapt the model to befit manual-selection platforms, most likely...which is not feasible with our current model. In terms of bonuses, we actually pass on the bonuses the platforms offer, assuming the criteria is met, e.g, a certain level of investment is made at the platform (£1k invested = £100 cashback, for example). Along-with our own bonus schemes, this can really maximise the investor return through Orca. My question to jordan, could you please explain what Investors are investing in P2P investment aggregation platform?
I think I've interpreted your question correctly: the types of investors using aggregators are, as has been voiced on this thread accurately, those who are potentially time poor and/or are looking to increase diversification, without having to put in the requisite research and account opening + data retrieval efforts. Hope this helps.
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Post by dan1 on Nov 27, 2018 21:44:37 GMT
jordan - I've not been following this thread to be honest but I saw mention of a 0.65% fee. One thought springs to mind, and I guess this won't be popular (rightly so), but is there scope to gather your fee directly from the platforms? Essentially, the sort of deals that were done pre-RDR in the fund management industry. It would be funded from the platforms marketing budgets, i.e. along with advertising, direct marketing, refer a friend, affiliates etc so the end user (investor) would have access to the platforms at the same rates as going direct. Couple that with self-select in an IFISA wrapper and you'd have a significant advantage. I've no idea of whether RDR applies to business' like yours? And I'm not sure of the ethics of hidden kick-backs, or more precisely the behaviour it encourages but let's be honest, the industry hasn't covered itself in glory recently!
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