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Post by gravitykillz on May 1, 2019 8:25:19 GMT
I created an assetz account 3 or 4 weeks ago. Now i am getting calls from asset every couple of weeks asking why i have not deposited any money. These guys are really pushy for investments.
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ceejay
Posts: 975 
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Post by ceejay on May 1, 2019 8:52:06 GMT
So, if you opened your account 3 or 4 weeks ago, and you're getting a call every couple of weeks, that means you've had two calls?
Sounds like good customer service to me, trying to help someone get to grips with their platform (which isn't the simplest).
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corto
Member of DD Central
one-syllabistic
Posts: 851
Likes: 356
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Post by corto on May 1, 2019 9:41:49 GMT
I got one call after I opened some time ago. It was helpful.
They also called a few months ago again, asking if everything is alright.
I see, no problem with that at all.
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Post by gravitykillz on May 1, 2019 9:48:17 GMT
Just a bit unusual. Never get calls from any other of my 7 p2p platforms i invest in.
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m2btj
Member of DD Central
Posts: 631
Likes: 772
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Post by m2btj on May 1, 2019 10:09:58 GMT
Be grateful you don't owe them any money....you'd have them on your back then!
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Post by gravitykillz on May 1, 2019 10:13:25 GMT
Lol
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p2pete
Member of DD Central
Posts: 144
Likes: 142
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Post by p2pete on May 1, 2019 10:29:56 GMT
I was also bombarded with calls from them, they have no respect for privacy. I told them several times to stop calling me and that I do not want to receive phone calls. Their response was: "I checked the call history and we've only been calling you with good news". They don't get it at all.
The website doesn't contain any way to opt out of phone calls or text messages, you have to argue on the phone with someone who doesn't understand data protection or privacy laws.
In the end I asked them to remove my telephone numbers from their site. They refused because they are required for Two Factor Authentication and for "Anti Money Laundering".
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Post by brianac on May 6, 2019 8:59:10 GMT
<cough* TPS* <?cough
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sl75
Posts: 2,092
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Post by sl75 on May 7, 2019 6:57:53 GMT
Just checked and saw that indeed there is no option on the "communication preferences" section to opt out of unwanted communications by telephone, it only allows opt-out for unwanted email communications (which are, if anything, LESS intrusive).
I find it surprising that Assetz consider this to be in compliance with current laws. Must find out for myself what the actual rules are for GDPR some time...
stuartassetzcapital - any comment on which rules AC consider to allow them to avoid providing customers with any opt-out for unwanted communication?
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Post by jevans4949 on May 7, 2019 11:47:36 GMT
I first invested with Assetz soon after they started. Received 2 or 3 calls over that time asking if everything was OK. Replied yes. Don't recollect high-pressure techniques.
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ton27
Member of DD Central
Posts: 431
Likes: 267
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Post by ton27 on May 7, 2019 12:56:23 GMT
My family and I have several accounts with AC, some since the early days. Never received an unsolicited call.
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Post by df on May 7, 2019 14:23:08 GMT
I've never received any calls from AC. My wife did. She opened her account very recently and received a call asking if she needs any help with understanding how different AC accounts work, which we thought was very nice. She doesn't need any help because I know how to deal with it, but I imagine some new investors might be confused with 6 accounts offered by AC.
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gibmike
Member of DD Central
What is a cynic? A man who knows the price of everything and the value of nothing.
Posts: 256
Likes: 160
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Post by gibmike on May 7, 2019 21:35:32 GMT
Never had a call, or an email, or even a ping.
Happy about that as I am as anti-social as they get.
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