webwiz
Posts: 1,133
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Post by webwiz on Oct 15, 2014 16:57:13 GMT
The Tracesmart check failed. I don't know why this should be unless it uses the edited version of the electoral register - I have ticked the privacy box on the ER form.
It says I have to submit original copies certified by a professional. I assume that a 'lady of the night' will not suffice. Who will?
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Post by ablrate on Oct 16, 2014 7:35:12 GMT
The Tracesmart check failed. I don't know why this should be unless it uses the edited version of the electoral register - I have ticked the privacy box on the ER form. It says I have to submit original copies certified by a professional. I assume that a 'lady of the night' will not suffice. Who will? Hi If you email support I will find out why the Tracesmart failed, it can be for a number of reasons. Basically if you send your scanned docs to admin -at-ablrate.com they will approve your account. I will speak with admin about the 'certified' part, but for ot you can just send the scanned copies and we will deal with it. Regards Ablrate
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webwiz
Posts: 1,133
Likes: 210
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Post by webwiz on Oct 16, 2014 14:55:23 GMT
Pleased to say that Ablrate responded swiftly and effectively to my OP. Now up and running.
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Vero
Member of DD Central
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Post by Vero on Oct 16, 2014 16:09:21 GMT
The Tracesmart check failed. I don't know why this should be unless it uses the edited version of the electoral register - I have ticked the privacy box on the ER form. It says I have to submit original copies certified by a professional. I assume that a 'lady of the night' will not suffice. Who will? Hi If you email support I will find out why the Tracesmart failed, it can be for a number of reasons. Basically if you send your scanned docs to admin -at-ablrate.com they will approve your account. I will speak with admin about the 'certified' part, but for ot you can just send the scanned copies and we will deal with it. Regards Ablrate Last time I spoke to a human to work through a Tracesmart failure the electoral data was all correct - they asked if I was a company director, and registered at the same (residential) address? I am - they said this is the main blip they come across. Not sure if that is related to your issue webwiz, or MONEY?
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baz657
Member of DD Central
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Post by baz657 on Oct 16, 2014 23:10:41 GMT
Last time I spoke to a human to work through a Tracesmart failure the electoral data was all correct - they asked if I was a company director, and registered at the same (residential) address? I am - they said this is the main blip they come across. Not sure if that is related to your issue webwiz, or MONEY?
Thank you for that snippet of information. It explains a few things that have happened to me in the past. I've got around it a couple of times by altering the last letter on my residential postcode from L to H (luckily both work and causes the postman no grief) which seems to be accepted by some systems.
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webwiz
Posts: 1,133
Likes: 210
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Post by webwiz on Oct 17, 2014 18:25:29 GMT
None of the above apply to me. If Tracesmart have access to the unedited ER I cannot imagine why the check failed. If they only have access to the edited ER I want to know as it will soon be time to update the ER and I can ask for my details to be included in the edited version if that will avoid problems in the future. Otherwise I instinctively prefer as little information in the public domain as possible in view of identity theft.
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Post by phoenix on Oct 18, 2014 8:03:33 GMT
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Post by ablrate on Oct 18, 2014 8:09:52 GMT
None of the above apply to me. If Tracesmart have access to the unedited ER I cannot imagine why the check failed. If they only have access to the edited ER I want to know as it will soon be time to update the ER and I can ask for my details to be included in the edited version if that will avoid problems in the future. Otherwise I instinctively prefer as little information in the public domain as possible in view of identity theft. Hi webwiz We will interrogate the Tracesmart logs and let you know what caused the fail via email. Regards Ablrate
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webwiz
Posts: 1,133
Likes: 210
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Post by webwiz on Oct 18, 2014 10:37:27 GMT
Thanks, that will be appreciated. But how do you know who I am?
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Post by ablrate on Oct 18, 2014 12:33:53 GMT
Thanks, that will be appreciated. But how do you know who I am? Hi Webwiz Dynamo has nothing on us. Let's just call it magic. ...or the fact that I have assumed you have the same username on our Platform and we monitor the Tracesmart results to make sure we improve where we can. Regards Ablrate
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webwiz
Posts: 1,133
Likes: 210
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Post by webwiz on Oct 19, 2014 14:46:44 GMT
There can't be two of us!
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