djay
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Post by djay on Jun 6, 2019 8:18:03 GMT
Just found an issue on my other halfs account at FC, it seems to think 6k of the 20k ISA allowance has been used on FC this year. My account is correct. We haven't made any deposits to FC this year and have no intention of doing so, in fact we are doing our best to get out as the performance has been dismal at best. We have obviously written to them to ask them to correct it and explain what's going on. It's just another reason to have little confidence in Funding Circus.
Anyway if you have a FC account it's worth checking for anomalies in your ISA allowance data.
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corto
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Post by corto on Jun 6, 2019 11:15:43 GMT
Same problem. Have sent them an email with no response for a few days.
I started a thread on 4th June about the issue. Should be either merged with this one or deleted. Thread deleted
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corto
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Post by corto on Jun 12, 2019 10:17:10 GMT
They confirmed the issue yesterday claiming only few are affected. It's fixed on my page now.
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djay
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Post by djay on Jun 13, 2019 9:27:12 GMT
They confirmed the issue yesterday claiming only few are affected. It's fixed on my page now. My (other halfs) account is fixed now. Received an email suggesting the problem wasn't evident in the figures on their side and was only on the users side. This fills me with even less confidence as it suggests they have not designed parts of the platform to recognise and flag data mismatches for investigation/correction.
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corto
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Post by corto on Jun 13, 2019 9:36:20 GMT
Have reread my response. It appears to be a non-deterministic bug. They are looking into it ..
"This appears to be intermittent and so may display correctly on certain log ins."
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