Contacted FS re numerous loans that are grossly overdue,
Aug 28, 2019 15:04:23 GMT
alison, bugs4me, and 5 more like this
Post by 09dolphin on Aug 28, 2019 15:04:23 GMT
I had received an email saying that a person called ****** ******* was handling my complaints about the numerous loans that were in arrears. When I contacted FS and spoke to ****** ******* at FS I was told she was not prepared to tell me who the complaint manager was!!!!!!! Obviously FS <redacted> or she did. It would be good to know who is actually responsible for managing my complaint made in April 2019.
FS aren't prepared to tell people who have invested in their oh so dodgy loans who, if anyone, is actually managing the problem as evidenced by my conversation with ****** *******.
When I asked why FS had not responded to a formal complaint made in April 2019 I was told that they are "really trying to work though them as quickly as possible!. There was no response as to well over why FS don't comply with the regulators instuctions. Obviously FS feel they can ignore the requirements of the regulatory body in terms of responding to formal complaints.
Such as shame that FS have so very many complaints it takes them 5 months to respond to a complaint. I can't think why they have such problems relying to complaints and it's such a shame they are obviously overwhelmed by the number of complaints as it takes them over 5 months to respond to a complaint.
Lastly, having been told that ****** ******* was handling my complaint (albeit really badly) I was told by her that she can't respond as she is not the complaints handler. Who is handling my complaint that I made in early April? Do FS actually have people who handle complaints? Do FS actually have anyone who is capable of responding to "difficult" questions or do they assume that people are stupid enough to invest without expecting any real return. Perhaps more importantly why was I told that ****** ******* was handling my complaint when SHE says it untrue.
All I can say is that FS are <redacted> and their staff confirm this.
Please consider most carefully before lending with FS. If I knew what I know now I'd never have lent a penny through FS as they are basically dishonest.
FS aren't prepared to tell people who have invested in their oh so dodgy loans who, if anyone, is actually managing the problem as evidenced by my conversation with ****** *******.
When I asked why FS had not responded to a formal complaint made in April 2019 I was told that they are "really trying to work though them as quickly as possible!. There was no response as to well over why FS don't comply with the regulators instuctions. Obviously FS feel they can ignore the requirements of the regulatory body in terms of responding to formal complaints.
Such as shame that FS have so very many complaints it takes them 5 months to respond to a complaint. I can't think why they have such problems relying to complaints and it's such a shame they are obviously overwhelmed by the number of complaints as it takes them over 5 months to respond to a complaint.
Lastly, having been told that ****** ******* was handling my complaint (albeit really badly) I was told by her that she can't respond as she is not the complaints handler. Who is handling my complaint that I made in early April? Do FS actually have people who handle complaints? Do FS actually have anyone who is capable of responding to "difficult" questions or do they assume that people are stupid enough to invest without expecting any real return. Perhaps more importantly why was I told that ****** ******* was handling my complaint when SHE says it untrue.
All I can say is that FS are <redacted> and their staff confirm this.
Please consider most carefully before lending with FS. If I knew what I know now I'd never have lent a penny through FS as they are basically dishonest.
