bugs4me
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Post by bugs4me on Nov 15, 2014 16:59:21 GMT
Just to clarify the plusnet email filtering is working as designed. There are multiple levels of filtering, each an external service that plusnet pays handsomely for. The first level is before the whitelist, and bounces back to the sender all emails from IP addresses that are known to be used by spammers. SS have confirmed they are receiving bounceback from plusnet against my email address with "spam" as the reason. This reduces the processing load considerably, and protects the plusnet infrastructure from the almost denial of service level of spamming that happens occaisonally (as per overnight 13th/14th Nov). The downside is I can't receive any email from organisations that use email hosting companies (such as Amazon Web Services) that are perpetually flagged as being used by spammers. If an email passes that first test at plusnet, the whitelist is processed. If it is on the whitelist it heads straight to the inbox. Otherwise further checks are done, some as part of the standard plusnet email package, others are paid for extra subscription checks. There is also a configurable option as to how agressive you want the spam filter to be, I have it set at the lowest. These checks assess the probability of a given email being spam, and route to various configurable spam folders (depending on the extra subscription(s) paid for). By cross checking with multiple spam filters, the problem RR referred to of good emails being falsely marked as spam is diminished, and anything that does end up in my spam folder is almost certainly spam. Only the first check bounces emails back to sender, all subsequent checks will deliver the email to a folder somewhere. And quite honestly I simply don't want to receive emails from IP addresses used by spammers, so for me the plusnet email service is indeed impressive. That SS are using such shared IP addresses for their mailings is their problem not mine. If you take a look at www.mailingmanager.co.uk/pricing-monthly.php which is just one UK based email service I picked at random from a google search, and scroll down the pice list, you'll see tht it is possible to pay for a dedicted IP address for mailings. This can then be communicated to (for example) Cisco / Senderbase.org who are causing SS's Amazon Web Service emails to be bounced, and will be added to their whitelist. But this will cost more than a Amazon Web Services solution so beloved of spambots. Okay, I stand corrected. I wasn't aware of an ISP bouncing back spam messages as all that does is use bandwidth traffic which all ISP's are trying to reduce. AFAIK the mails were simply dropped into the recipients spam box but obviously that information is incorrect. So the ball is firmly in the SS court. It's their business and therefore entirely up to them as to which direction they wish to take regarding this. I am not familiar with the cost of using Amazon but from the link you provided those costs don't appear excessive. When I was responsible for bulk mailing we always used the Cisco (aka 1&1) system - the costs were fine and to my knowledge, none were marked as undeliverable.
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Post by mrclondon on Nov 15, 2014 17:00:13 GMT
mrclondon are any of the p2p providers up to scratch or will you have to stuff your money under the matress? I'm registered with the majority of P2P providers (but don't have funds with them all by any means). At present I'm only aware of SS and ablrate with this problem with the Cisco email filtering services. But I suspect other smaller P2P providers will be using sub-optimal email hosting companies, which are fine until they are blacklisted. In an interesting twist to this story, since the Ratesetter rebranding a few weeks ago, their emails are being passed by plusnet as 100% OK, but then are flagged as spam by Norton Internet Security running on my email client. This is probably caused by some invisble html tracking code.
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Post by ablrate on Nov 16, 2014 11:17:57 GMT
mrclondon are any of the p2p providers up to scratch or will you have to stuff your money under the matress? I'm registered with the majority of P2P providers (but don't have funds with them all by any means). At present I'm only aware of SS and ablrate with this problem with the Cisco email filtering services. But I suspect other smaller P2P providers will be using sub-optimal email hosting companies, which are fine until they are blacklisted. In an interesting twist to this story, since the Ratesetter rebranding a few weeks ago, their emails are being passed by plusnet as 100% OK, but then are flagged as spam by Norton Internet Security running on my email client. This is probably caused by some invisble html tracking code. Just to add to this. We have a dedicated server with Rackspace, we have a paid-for secure email infrastructure with Rackspace, we route our emails through Sendgrid (who proactively monitor the IP neighborhoods) and spam score each email that goes out. Unfortunately there are a few (not all, bizarrely enough) Plusnet customers whose email reject. We have been reviewing the tech infrastructure recently for a planned expansion so reading this thread has given us some great feedback for the development team, thanks. Regards Ablrate
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Post by mrclondon on Nov 16, 2014 11:24:55 GMT
Unfortunately there are a few (not all, bizarrely enough) Plusnet customers whose email reject. We have been reviewing the tech infrastructure recently for a planned expansion so reading this thread has given us some great feedback for the development team, thanks. Regards Ablrate It would be interesting to know whether those plusnet email addresses that don't bounce are configured to redirect incoming email to an address outside of plusnet, i.e. there may be no spam processing at all for email addresses whose plusnet end point is an external redirection. ablrate , I'll PM you later today, as I can set up a test that might reveal the answer.
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Post by mashclint on Nov 17, 2014 10:35:32 GMT
Saving Stream use Amazon Web Services (SES) as its email service provider that Amazon built to service its own customer base. aws.amazon.com/ses/A simple suggestion for anybody having difficulty receiving our emails through plusnet would be to setup a free GMail account and either update your SavingStream account to use this account to receive the broadcast emails, or simply register a new account with the new email address. I can't see an option to update SavingStream account to use a different e-mail address, so how can you transfer your investments to the new account without selling everything and buying it all again!
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star dust
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Post by star dust on Nov 17, 2014 12:30:45 GMT
savingstream I can't see an option to update SavingStream account to use a different e-mail address, so how can you transfer your investments to the new account without selling everything and buying it all again! I wouldn't try "selling everything" as I'm quite sure other investors would beat you to "buying it all again".  Seriously, I guess you'd have to ask Saving Stream to change the email address for the account for you, as indeed may happen to anyone who changes their email address for whatever reason.
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Post by Deleted on Nov 17, 2014 13:12:26 GMT
savingstream I can't see an option to update SavingStream account to use a different e-mail address, so how can you transfer your investments to the new account without selling everything and buying it all again! I wouldn't try "selling everything" as I'm quite sure other investors would beat you to "buying it all again". Seriously, I guess you'd have to ask Saving Stream to change the email address for the account for you, as indeed may happen to anyone who changes their email address for whatever reason. Yes, I asked SS to change my email address after I changed my ISP. They did - and now my log in as changed to my new email address. Just use the contact form. However I've noted I'm still getting the email notifications (eg, the first weekly newsletter) sent to my old email address which will stop working soon, so when they changed my email they can't have changed it on their mailing system, Reminds me I need to contact them again about that. So I conclude a change of email address requires SS to make a change to 2 parts of the SS system and not just the main log in feature. I assumed this would all happen automatically but not so.
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mikes1531
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Post by mikes1531 on Nov 18, 2014 3:31:40 GMT
Unfortunately there are a few (not all, bizarrely enough) Plusnet customers whose email reject. It would be interesting to know whether those plusnet email addresses that don't bounce are configured to redirect incoming email to an address outside of plusnet, i.e. there may be no spam processing at all for email addresses whose plusnet end point is an external redirection. ablrate , I'll PM you later today, as I can set up a test that might reveal the answer. Following my failure to receive either the November Newsletter or the recent Status Update, I sent an email to SS and supplied three other email addresses for them to use when replying. One went to an Orange sub-address, and one went to a Compuserve address. Both of those arrived. The other new address was a PlusNet subgroup address, and the last was my registered SS address which goes to a domain I control and that forwards messages to the same PlusNet subgroup address. It appears that only one of the latter two arrived. As near as I can tell from trying to interpret the email headers, the one that did arrive was the one that the newsletter and Status Update failed to arrive at, and the one that did not was the one addressed directly to the PlusNet subgroup address. That left me scratching my head. - Might PlusNet have noticed two identical emails arriving for my address and decided to delete one? If so, how did it decide which to choose to let through?
- Might PlusNet have looked at the contents and decided this wasn't part of a bulk mailing and let one through? But why just one?
In short, I haven't a clue. Email is a mystery to me. I don't understand it, I just use it -- when it works!
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