aju
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Post by aju on Sept 27, 2019 17:48:08 GMT
So I've been having some login and logout issues where Mrs Aju and myself share a desktop PC - we are sometimes having to login twice in succession especially since the new security changes arrived. I have complained about this over the last few weeks and also about speed issues but apparently I'm not to expect that Zopa will be making too many investigations into speed issues as apparently they are now working on an a shiny new platform they have suggested in a recent response is called the "Next Gen system".
The thing is my complaints with Zopa about performance issues and other general problems with the web system on their current platform have had numerous suggestion of a new all singing platform coming soon for the last 18 months or so. I just hope this platform is not bereft with bad designs and cobbled fixes that have plagued the current platform. I'm guessing there are many people who will suffer from a big bang change unless this is still a few more months off and they have yet to start briefing on this shiny new beast that is coming.
Anyone else got any news on this - I did a search for the name I was given and found nothing on these forums.
PS. We don't get these contention and issues on other P2P platforms or Banks that use similar tracking of a user. The issues for us are around the auto logout system which has been an issue with Zopa since it was first introduced into an already creaking zopa system some 18 months ago. We have found some relief if either of us remembers to go through the logout sequence but interruption being what it can be in this mad world means we can get distracted.
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Post by davee39 on Sept 29, 2019 19:29:12 GMT
Could I suggest that you & Mrs AJU use different browsers for Zopa.
I use Chrome as my main browser but also Opera and Firefox.
This would allow you to maintain separate login credentials.
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aju
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Post by aju on Sept 29, 2019 22:40:37 GMT
Could I suggest that you & Mrs AJU use different browsers for Zopa. I use Chrome as my main browser but also Opera and Firefox. This would allow you to maintain separate login credentials. I tried firefox but at the moment it can't seem to load the loanbook without various errors so I may have to do some work on clearing the cookies/cache perhaps. I'll need to download another browser as the only one I can get working most of the time is Chrome. I also have some extensions that are adjusting the loanbook layouts in chrome that at present also don't work on firefox either without some adjustments. Its a good idea but the underlying issue is that our use of the same PC and laptop only seems to be affecting Zopa, probably due to the flawed design of the token creation and removal code or whatever ever they are using to track and force logout. I'm guessing their cookie/token clearing code is not complete or just not up to the job or worse using incorrect or flawed logic. We do this across banking and other p2p sites none of which seem to have the same logout/login issues or any other issues to be fair with us sharing the machine. I do not believe our login credentials are being confused across Zopa just that their code is not performing complete clearance across all screens. We never login to each others accounts at the same time and even when Mrs Aju has not logged out I always use the logout menu options if zopa has not forced her out before i try to log in to my account.
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Greenwood2
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Post by Greenwood2 on Sept 30, 2019 11:48:09 GMT
Some of the RS accounts auto-log out but others don't, all set up identically. And I find RS even slower than Zopa these days, it's so slow to react I now look away for a minute so I don't repeat actions, that coupled with their new 'improved', layout is driving me nuts.
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Post by Deleted on Sept 30, 2019 13:06:14 GMT
I tried firefox but at the moment it can't seem to load the loanbook without various errors so I may have to do some work on clearing the cookies/cache perhaps. I often get an error when trying to download the loanbook. Clearing cookies seems to fix it for a while.
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aju
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Post by aju on Sept 30, 2019 16:54:59 GMT
I tried firefox but at the moment it can't seem to load the loanbook without various errors so I may have to do some work on clearing the cookies/cache perhaps. I often get an error when trying to download the loanbook. Clearing cookies seems to fix it for a while. yes i agree for chrome anyway, i just clear the cookies for zopa and it usually works again haven't had the problem for a while now on chrome so I assumed its the problem with FF. Its a while now since I was proficient in chrome so i'll need to investigate how to clear cookies for only zopa rather than all the cookies across the FF platform. I would say that whilst many CS people advise to clear cookies but if the systems are created correctly I rarely have issues with cookies on most sites.
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aju
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Posts: 3,500
Likes: 924
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Post by aju on Sept 30, 2019 17:22:32 GMT
Some of the RS accounts auto-log out but others don't, all set up identically. And I find RS even slower than Zopa these days, it's so slow to react I now look away for a minute so I don't repeat actions, that coupled with their new 'improved', layout is driving me nuts. Thanks @greenwood2, what browser are you using as i've struggled to get Zopa to work faster than RS since we started lending on RS in Nov 2018 using Chrome. Zopa are aware of the speed issues and have stated they are working on a newer all singing and dancing platform, probably this one called "Next Gen System" and probably will not be making performance changes on the current system. Some of the speed issues can be attributed to some users being subjected to different versions - A/B testing etc of Zopa that are using different paths for different users - same result but underlying code has tracking functions and logging functions. I think they are experimenting quite a bit on the current system. All that said i am also running quite a number of browser extensions on Chrome and did notice that other browsers without the extensions loaded can seem faster on some sites, Firefox seems faster until one loads up the extensions I feel but not really seen the same result with Zopa. I'm also running Chrome with many more tabs than most people might be as I use "the great suspender" extension that hibernates some of the tabs i don't need to run fast perhaps thats an issue as well. I would point out also that for me on chrome latest version RS is noticeably faster than Zopa for most functions but RS does not have as much granularity levels as Zopa does and we have many more loans on Zopa than on RS as RS has a PF and Zopa does not so we manage our loans for improved diversification better than zopa's 1%. Anyway that's the way we are experiencing things.
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Greenwood2
Member of DD Central
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Post by Greenwood2 on Oct 1, 2019 6:56:10 GMT
Some of the RS accounts auto-log out but others don't, all set up identically. And I find RS even slower than Zopa these days, it's so slow to react I now look away for a minute so I don't repeat actions, that coupled with their new 'improved', layout is driving me nuts. Thanks @greenwood2, what browser are you using as i've struggled to get Zopa to work faster than RS since we started lending on RS in Nov 2018 using Chrome. Zopa are aware of the speed issues and have stated they are working on a newer all singing and dancing platform, probably this one called "Next Gen System" and probably will not be making performance changes on the current system. Some of the speed issues can be attributed to some users being subjected to different versions - A/B testing etc of Zopa that are using different paths for different users - same result but underlying code has tracking functions and logging functions. I think they are experimenting quite a bit on the current system. All that said i am also running quite a number of browser extensions on Chrome and did notice that other browsers without the extensions loaded can seem faster on some sites, Firefox seems faster until one loads up the extensions I feel but not really seen the same result with Zopa. I'm also running Chrome with many more tabs than most people might be as I use "the great suspender" extension that hibernates some of the tabs i don't need to run fast perhaps thats an issue as well. I would point out also that for me on chrome latest version RS is noticeably faster than Zopa for most functions but RS does not have as much granularity levels as Zopa does and we have many more loans on Zopa than on RS as RS has a PF and Zopa does not so we manage our loans for improved diversification better than zopa's 1%. Anyway that's the way we are experiencing things. I am also using Chrome. I did have one RS account on Edge but that was glacial. I also have far more loans on Zopa than RS, but for me Zopa is much faster than RS (although not instant like many sites). I'm not doing anything clever with extensions, but I do tend to have quite a lot of tabs open. Something seemed to happen to RS (for me anyway) a while ago, I posted on a thread somewhere at the time that it was running very slow. Maybe I got the fast Zopa and the slow RS and you got the opposite. 
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