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Post by rhea117 on Oct 11, 2019 13:18:58 GMT
I called the main customer service centre to ask if my local branch will certify documents – they said yes (and for free!)
So I walked down to my local branch, at the window she asked for my debit card, put in pin (so they can verify I bank with them), she took the documents to the back and jumped through all the hoops as set out.
She did my driver’s licence ID and my company account bank statement (not with Santander)
There no charge – so that was refreshing!
Accountants and lawyers are getting enough of our money! £10 for 3 minutes work, I don't think so!
If you bank with someone else – maybe see if they do the same.
Still a hassle though!
Will this never end!
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elsee
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Retired:D
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Post by elsee on Oct 11, 2019 15:43:07 GMT
Great, I'm with them but they closed my branch a few months back, there's still a branch fairly nearby though.
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benaj
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Post by benaj on Oct 11, 2019 19:17:05 GMT
Since Shoosmiths have so many offices in the UK, could they offer free certifying documents service on behalf of the AML verification Team?
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sussexlender
Member of DD Central
Cheat seeking missile
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Post by sussexlender on Oct 11, 2019 19:17:07 GMT
I am very pleased that Santander have assisted. That is good PR and well done by the staff.
We should not be required to do any of this running around in the first place.
Demand an answer from RSM as to why theie vastly expensive Experian check has not cleared you under this faulty AML procedure as it implies there is something wrong.
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garfield
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Post by garfield on Oct 11, 2019 21:55:40 GMT
Since Shoosmiths have so many offices in the UK, could they offer free certifying documents service on behalf of the AML verification Team? Why when they clearly have so many incompetent back office staff? Nice try though!  I'm not typically a cynical person, but... My belief now is a "comedy of typing errors", or as Del Boy would say, "Pot Pourri"!
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invester
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Post by invester on Oct 14, 2019 9:04:13 GMT
Gonna try this and update.
Are you expected to supply your own photocopies, or will they do that as well?
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Post by rhea117 on Oct 14, 2019 9:24:23 GMT
Gonna try this and update. Are you expected to supply your own photocopies, or will they do that as well? I did the photocopies at home and arrived with the originals and the copies - plus all the requirements as set out by that email so they knew what to write and what details to give. Good luck!
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benaj
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Post by benaj on Oct 14, 2019 9:28:02 GMT
Gonna try this and update. Are you expected to supply your own photocopies, or will they do that as well? a. Valid form of Photo ID matching the name of the investor account - original document not photo copies b. proof of address matching the name and address of the investor account - original documents, will accept printed copies of statement downloaded directly from the bank / utility providers . Hopefully, you will receive the certified copies after being certified.
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garfield
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Post by garfield on Oct 14, 2019 9:34:06 GMT
a. Valid form of Photo ID matching the name of the investor account - original document not photo copies b. proof of address matching the name and address of the investor account - original documents, will accept printed copies of statement downloaded directly from the bank / utility providers . I've been specifically asked for an unredacted bank statement, nothing about alternatives like utility bills.
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benaj
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Post by benaj on Oct 14, 2019 9:39:02 GMT
a. Valid form of Photo ID matching the name of the investor account - original document not photo copies b. proof of address matching the name and address of the investor account - original documents, will accept printed copies of statement downloaded directly from the bank / utility providers . I've been specifically asked for an unredacted bank statement, nothing about alternatives like utility bills. The email I received on the 10th from Lendy stated 5 different forms of acceptable proof of address: a. Bank account statement registered with Lendy investor account in the last 3 months b. Mortgage statement in the last 3 months c. Utility bill in the last 3 months d. Local Authority council tax bill - current council tax year e. HMRC self-assessment letter dated current tax year I am curious why it is different in your case.
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garfield
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Post by garfield on Oct 14, 2019 9:54:20 GMT
I am curious why it is different in your case. So am I!!!!
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benaj
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Post by benaj on Oct 14, 2019 10:02:35 GMT
I am curious why it is different in your case. So am I!!!! My only guess is transactions related. Other platforms have asked me bank statements to prove money is coming from my own bank accounts and money is being paid back to my own bank accounts. For example, money sent from Lion bank while withdrawing money to the Blackhorse bank.
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cwah
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Post by cwah on Oct 14, 2019 17:13:39 GMT
I've been specifically asked for an unredacted bank statement, nothing about alternatives like utility bills. The email I received on the 10th from Lendy stated 5 different forms of acceptable proof of address: a. Bank account statement registered with Lendy investor account in the last 3 months b. Mortgage statement in the last 3 months c. Utility bill in the last 3 months d. Local Authority council tax bill - current council tax year e. HMRC self-assessment letter dated current tax year I am curious why it is different in your case. I know why they do that. They want to make it as confusing and painful as possible. So many investors will want more info, ask more question, try various bank refusing them, solicitors not wanting to certify until its the original, many delays, etc. Of course, this will add significantly more work for them. And it's all good for them charging £400/h
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one21
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Post by one21 on Oct 14, 2019 17:18:10 GMT
The email I received on the 10th from Lendy stated 5 different forms of acceptable proof of address: a. Bank account statement registered with Lendy investor account in the last 3 months b. Mortgage statement in the last 3 months c. Utility bill in the last 3 months d. Local Authority council tax bill - current council tax year e. HMRC self-assessment letter dated current tax year I am curious why it is different in your case. I know why they do that. They want to make it as confusing and painful as possible. So many investors will want more info, ask more question, try various bank refusing them, solicitors not wanting to certify until its the original, many delays, etc. Of course, this will add significantly more work for them. And it's all good for them charging £400/h Could this farcical situation be raised at the next committee meeting?
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MarkT
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Post by MarkT on Oct 14, 2019 17:47:25 GMT
The email I received on the 10th from Lendy stated 5 different forms of acceptable proof of address: a. Bank account statement registered with Lendy investor account in the last 3 months b. Mortgage statement in the last 3 months c. Utility bill in the last 3 months d. Local Authority council tax bill - current council tax year e. HMRC self-assessment letter dated current tax year I am curious why it is different in your case. I know why they do that. They want to make it as confusing and painful as possible. So many investors will want more info, ask more question, try various bank refusing them, solicitors not wanting to certify until its the original, many delays, etc. Of course, this will add significantly more work for them. And it's all good for them charging £400/h
My thoughts exactly.
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