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Post by carol167 on Nov 1, 2019 8:46:13 GMT
Went to access my existing ISA dashboard to see the statement for last month and it thinks i'm a new customer and got me to resign with incorrect information that I couldn't change.
Now it says it's reviewing my 'new' application which I don't want and hasn't given me access to my existing dashboard.
[Edit: I've emailed customer services but was wondering if anyone else is having issues].
[Edit2: Now fixied. Thanks LW]
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Post by Ace on Nov 1, 2019 9:04:37 GMT
Still working for me, though it does seem to take a long time to fill in my numbers when first logging in lately.
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Post by Matthew on Nov 1, 2019 10:05:41 GMT
Went to access my existing ISA dashboard to see the statement for last month and it thinks i'm a new customer and got me to resign with incorrect information that I couldn't change.
Now it says it's reviewing my 'new' application which I don't want and hasn't given me access to my existing dashboard.
[Edit: I've emailed customer services but was wondering if anyone else is having issues].
Oh dear, sorry about that carol167. I know there is a mandatory requirement to re-sign the ISA declaration if you want to add new subscriptions, having not added for a whole tax year, but it shouldn't stop you accessing your account in the meantime. I'll check in with customer services so I can keep track of the issue and its resolution.
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Post by carol167 on Nov 1, 2019 10:25:14 GMT
Thanks. I don't want to add new, just want the usual access to check the statement for last month.
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