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Post by yorkshireman on Nov 5, 2014 9:22:04 GMT
If AC had communicated these changes clearly in the first place there would not have been the need for so many comments.
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Post by batchoy on Nov 5, 2014 9:26:46 GMT
As part of a formal complaint I have requested that it be done in a formal fashion on the AC platform and via email so that ALL AC users are aware of what changes have been/will be made to the platform rather than the scatter gun announcements we are currently getting on the forums and which can appear in totally unrelated threads that have drifted off topic.
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niceguy37
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Post by niceguy37 on Nov 5, 2014 11:44:41 GMT
If release notifications were posted on this single update thread, AC would likely benefit from prompt testing and feedback from some forum users, which would be of benefit all round, plus any glitches would be reported promptly.
Also, it would show how hard working the AC team are and how many fixes/enhancements are made.
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sl75
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Post by sl75 on Nov 6, 2014 10:00:44 GMT
Agree with batchoy - if a notification to investors of changes is to be made, this should be a page on the website itself, and/or included in a notification email sent to all investors (except any whose contact preferences indicate they do not wish to receive them). |
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jonno
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nil satis nisi optimum
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Post by jonno on Nov 6, 2014 10:22:44 GMT
I've made reference to this before,but given the very small proportion of AC investors who utilise this forum (non-scientific,but based on forum vote participation) how in God's name are this vast number of people keeping any kind of handle on what's going on?
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Post by qwerty on Nov 6, 2014 10:28:26 GMT
Agree with Batchoy.
Posting to a forum that not everyone reads who has invested through the platform makes no sense. Basic release management process for software is that all users are notified prior to the change and then reminded just before. In this case it should be via a email IMHO, complains and questions should be fielded via a solution owned and run by Assets Capital and not a 3rd party forum.
The use of the forum for such matters shows a lack of maturity in Assets Capital, I expect that an Assets representative may disagree and say that all the big providers use these forums; but it should NOT be that way.
My relatively small investment on the platform is slowly being drained, this is due to what appear to me as a fairly random way of dealing with defaults and the shambolic upgrade. My issue with the upgrade is not with the software, I quite like it, but with the lack of communications and the way that complaints questions have been dealt with via this forum, that should not be the go to point for questions in any case as far as I am concerned.
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Neil
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Post by Neil on Nov 6, 2014 11:28:26 GMT
Apologies for taking this thread even further off it's original course but I feel AC are getting hammered somewhat unfairly. Agree with Batchoy.
Posting to a forum that not everyone reads who has invested through the platform makes no sense. Basic release management process for software is that all users are notified prior to the change and then reminded just before. In this case it should be via a email IMHO, complains and questions should be fielded via a solution owned and run by Assets Capital and not a 3rd party forum.
The use of the forum for such matters shows a lack of maturity in Assets Capital, I expect that an Assets representative may disagree and say that all the big providers use these forums; but it should NOT be that way.
My relatively small investment on the platform is slowly being drained, this is due to what appear to me as a fairly random way of dealing with defaults and the shambolic upgrade. My issue with the upgrade is not with the software, I quite like it, but with the lack of communications and the way that complaints questions have been dealt with via this forum, that should not be the go to point for questions in any case as far as I am concerned. Whilst I agree that some changes have been "announced" in threads that have drifted off topic, these have generally been small tweaks to the system that don't warrant a mass e-mail to all the customers. Somewhat ironically, this thread was intended as a place to put the latest changes and has now started to drift off topic ... Complaints and questions should definitely be fielded by a solution owned by AC. I couldn't agree more. If I want to ask my bank a question or complain to the company holding my S&S ISA I phone them up, send them an e-mail or use snail mail. All of these options are available at AC here. The P2P world is being far more open and approachable (compared to some other financial sectors) by using forums such as this. All the standard routes for contacting AC are exactly the same as any other financial institution. This forum is NOT the "go to point" for complaints and questions. This forum is a bonus. Shambolic is a bit of an exaggeration ... Anyway, I've taken this thread off course. Carry on ... |
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sl75
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Post by sl75 on Nov 6, 2014 12:36:10 GMT
Somewhat ironically, this thread was intended as a place to put the latest changes and has now started to drift off topic ... Not by my interpretation of the opening post - it appeared to have been intended as a request for the moderators to create such an announcement thread (within which posting would be restricted so that it couldn't go off topic). I don't personally feel this an appropriate venue as discussed. There was mention elsewhere when I was catching up with other posts (still not fully up-to-date) of a technical blog - all non-trivial changes in a technical blog (on the site) and important changes highlighted to all investors by email and/or banners on the main dashboard page seems to me an appropriate mechanism.
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niceguy37
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Post by niceguy37 on Nov 6, 2014 12:43:28 GMT
Somewhat ironically, this thread was intended as a place to put the latest changes and has now started to drift off topic ... Not by my interpretation of the opening post - it appeared to have been intended as a request for the moderators to create such an announcement thread (within which posting would be restricted so that it couldn't go off topic). I don't personally feel this an appropriate venue as discussed. There was mention elsewhere when I was catching up with other posts (still not fully up-to-date) of a technical blog - all non-trivial changes in a technical blog (on the site) and important changes highlighted to all investors by email and/or banners on the main dashboard page seems to me an appropriate mechanism. And when AC are eventually set up for user-configurable e-mail notifications, each lender could select whether they want to be notified.
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Neil
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Post by Neil on Nov 6, 2014 16:09:29 GMT
Somewhat ironically, this thread was intended as a place to put the latest changes and has now started to drift off topic ... Not by my interpretation of the opening post - it appeared to have been intended as a request for the moderators to create such an announcement thread (within which posting would be restricted so that it couldn't go off topic). Ah yes, you are correct, apologies. Either way, all this will be redundant when the technical blog kicks in. chris said /somewhere/ that he'd start a dev blog. I'd love to provide a link to his post but I CAN'T KEEP TRACK. :-) Here you go paul123 - p2pindependentforum.com/post/27846/thread - found it for you! 
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mikes1531
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Post by mikes1531 on Nov 6, 2014 16:12:53 GMT
Posting to a forum that not everyone reads who has invested through the platform makes no sense. Basic release management process for software is that all users are notified prior to the change and then reminded just before. In this case it should be via a email IMHO, complains and questions should be fielded via a solution owned and run by Assets Capital and not a 3rd party forum.
The use of the forum for such matters shows a lack of maturity in Assets Capital, I expect that an Assets representative may disagree and say that all the big providers use these forums; but it should NOT be that way. I agree that AC should make announcements of significant changes/updates/fixes directly to their users, because otherwise many users will miss them. But I don't agree that this is an inappropriate place for handling complaints and questions -- as long as the platform is engaged here. AC clearly are, and that's a significant point in their favour. Long may it continue.
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Post by Ton ⓉⓞⓃ on Nov 7, 2014 12:45:12 GMT
In the past qwerty AC said they were going to start a forum on the AC site but posters here ask them not to do that as there would be yet another place to check for updates. The forum's neutral ground, neither side control it completely. What we have now does have some draw backs as you, but this is more than made up for in it's benefits for users AND AC. |
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tonyr
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Post by tonyr on Nov 8, 2014 11:43:15 GMT
In the past qwerty AC said they were going to start a forum on the AC site but posters here ask them not to do that as there would be yet another place to check for updates. The forum's neutral ground, neither side control it completely. What we have now does have some draw backs as you, but this is more than made up for in it's benefits for users AND AC. I for one like the Public and Private AC forums here. The way funding circle closed down the independent funding circle forum and created one that they then smothered with marketing and made it impossible to find useful information was one main reason I moved my funds from FC to AC. Neutral ground is definitely best.
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niceguy37
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Post by niceguy37 on Nov 8, 2014 11:53:21 GMT
In the past qwerty AC said they were going to start a forum on the AC site but posters here ask them not to do that as there would be yet another place to check for updates. The forum's neutral ground, neither side control it completely. What we have now does have some draw backs as you, but this is more than made up for in it's benefits for users AND AC. I for one like the Public and Private AC forums here. The way funding circle closed down the independent funding circle forum and created one that they then smothered with marketing and made it impossible to find useful information was one main reason I moved my funds from FC to AC. Neutral ground is definitely best. I agree that neutral ground is the best for the forums. But I do think it would be useful to have a software updates notification page on the AC site that briefly listed any significant updates.
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ramblin rose
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“Some people grumble that roses have thorns; I am grateful that thorns have roses.” — Alphonse Karr
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Post by ramblin rose on Nov 8, 2014 12:25:11 GMT
I for one like the Public and Private AC forums here. The way funding circle closed down the independent funding circle forum and created one that they then smothered with marketing and made it impossible to find useful information was one main reason I moved my funds from FC to AC. Neutral ground is definitely best. I agree that neutral ground is the best for the forums. But I do think it would be useful to have a software updates notification page on the AC site that briefly listed any significant updates. That's exactly what I think. We don't want discussion on the AC platform - it would be just another place to have to go, which would be a right pain. But it is correct that notification of site changes should appear on the platform and so be available to all AC lenders. There will always be some eager soul who will post on the forum if any significant changes have been notified on the platform, for those people who only want to keep up to date on here. And then we can carry on discussing the changes here on the forum - there'd be no need for a separate 'notification thread'.
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