aju
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Post by aju on Dec 4, 2019 9:42:07 GMT
So I tried to check last night my zopa loanbook to see if things had improved (Issues with double entries over the past day or so) but found there was an issue in that i could get in but there was no data allowing me to see the top level entries for my accounts. This morning I am now getting funny empty boxes in dashboard and the message ... In fact both my lending accounts are not visible at all. Is it just me perhaps or is Zopa having some trouble perhaps everyone is out celebrating their new 140M, I think, injection. Mrs Aju has same issue and its not my browser as I've tried it now on 3 of the main ones.
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Post by erniec on Dec 4, 2019 10:01:40 GMT
It seems to be an issue accessing the P2P data. I get the same as you (although access to my now matured test savings accounts is available). Also, the dashboard eventually timed out and gave the message below.
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upland
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Post by upland on Dec 4, 2019 10:17:43 GMT
I cannot get in too , giving up.
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aju
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Post by aju on Dec 4, 2019 10:43:32 GMT
It seems to be an issue accessing the P2P data. I get the same as you (although access to my now matured test savings accounts is available). Also, the dashboard eventually timed out and gave the message below. That's an interesting one as I was getting 503's regularly a few weeks ago and got a final response suggesting they had fixed them a week or so ago I responded back to them that they had stopped at that time and I had not had one for a while. Seems they broke something else perhaps. To be fair it does look like the backend is troubled.
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r00lish67
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Post by r00lish67 on Dec 4, 2019 10:50:09 GMT
It seems to be an issue accessing the P2P data. I get the same as you (although access to my now matured test savings accounts is available). Also, the dashboard eventually timed out and gave the message below. That's an interesting one as I was getting 503's regularly a few weeks ago and got a final response suggesting they had fixed them a week or so ago I responded back to them that they had stopped at that time and I had not had one for a while. Seems they broke something else perhaps. To be fair it does look like the backend is troubled. and this is the platform that's going to be a bank soon..
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aju
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Post by aju on Dec 4, 2019 11:15:59 GMT
Its back for mrs aju, need to check mine.
Edit: Had hoped they were fixing the massive error of duplicates in loanbooks but it was not the case. Just checked Mrs aju's invest account current loanbook for duplicates and she has a number of different entries that are duplicated but one of her loans has 17 duplicates!
It was very fast to start with but loanbooks were real slow by the time I got there.
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Post by ruth77 on Dec 4, 2019 14:42:03 GMT
Its back for mrs aju, need to check mine. Edit: Had hoped they were fixing the massive error of duplicates in loanbooks but it was not the case. Just checked Mrs aju's invest account current loanbook for duplicates and she has a number of different entries that are duplicated but one of her loans has 17 duplicates! It was very fast to start with but loanbooks were real slow by the time I got there. I've just managed to log in after this morning's outage, and am pleased to report that my loan book is now back to normal with no duplicates.
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aju
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Post by aju on Dec 4, 2019 23:24:43 GMT
I'm getting the sorry message again - i'm guessing they are changing things on the back end but the message feels like it's not very user friendly. I cannot see anything to do with mine of Mrs Aju's accounts and we have 2 each. If they know the backend is down then why are they saying there is a technical problem. Technical problems that last for more than 24 hours are in my mind incompetence. If they have an issue then tells they have an issue and they are working on fixing it.
Why do I have to keep wasting my time just waiting for the data server, I assume it's that, to complete whatever they are doing in the backend.
What chance have these people in creating a bank - forget that banks these days are inherently unreliable as well if one is to believe the recent which magazine articles.
Edit: Eventually it came back but sadly the loanbook keeps giving 500 errors. I can get the relevant downloads by knowing the urls to use. There are still issues with duplicates although the current loanbook looks ok now. The alltime still has loads of duplicates but I guess they have fixed current as it shows in the online loanbook.
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aju
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Post by aju on Dec 4, 2019 23:59:58 GMT
Working fine for me two minutes ago, had to fill in a self-certification thing but that was no problem. yes it does seem to have stabilised a little - its very slow but that's probably due to nightly runs now. The loanbook is now working and duplicates have been sorted there. The current offline CSV seems to have been fixed as well but the offline alltime CSV, not available in online form, is still festooned with duplicates - well on the invest side that is. I'll leave it till the morning to check the ISA sides but I'm guessing the same will apply unless they fix it as welll during the night.
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Post by stevexxx on Dec 5, 2019 0:01:32 GMT
Had a problem last night but its been fine today.
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aju
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Post by aju on Dec 5, 2019 0:17:50 GMT
Had a problem last night but its been fine today. I'm not sure it will be fine for long but hopefully you are right the offline alltime csv's are not fine but there will be less people affected on this probably - I do hope they can fix this quickly though so I can do my monthly correlations in my spreadsheets but that's another story. If they don't fixit i'll just have to hope its only a duplicates issue and process the duplicates out. Mind you their latest column changes are another issue that I'm having to address as well - i'm thinking of holding off until the zopa data structures stabilise again. Edit: Ignore me here see later entry where I detail my memory lapse and forgot the old duplicates that are in alltime data for legitimate reasons.
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Post by stevexxx on Dec 5, 2019 0:38:41 GMT
Ive been with Zopa for many years now, I really don't worry about the tec stuff, they always sort it.. My only concern is the decreasing rates due to bad debt and the connection with Zopa bank liabilities which I don't understand. Any concerns give then a bell, they are quite helpful..
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aju
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Post by aju on Dec 5, 2019 0:57:29 GMT
Ive been with Zopa for many years now, I really don't worry about the tec stuff, they always sort it.. My only concern is the decreasing rates due to bad debt and the connection with Zopa bank liabilities which I don't understand. Any concerns give then a bell, they are quite helpful.. I've actually realised that the alltime files are not an issue it was my own fault for forgetting there are many duplicates in mine and mrs ajus as we did the Invest to ISA conversions earlier in the year and also the duplicated sales and buyback rate adjustments zopa made back in 2015 were another factor where there are many duplicates. That's me trying to cut corners in reconcile week. Apologies. One of the reason I keep very close tabs on Zopa is that they not only make mistakes in their front end but some quite big ones in their back end as well. They have sold of PF covered funds incorrectly, missed errors in statements data and many other things that they were clearly not aware of and compensated both myself and Mrs Aju more than once over the last 3 years. I have mentioned it before that their compensation payments in 2017/18 year were worth more to us than the interest we earned so you are right if one is concerned one should definitely complain to them. One cannot fault the customer service they deliver - sadly the CS people have to battle with the backend teams to get things corrected quite a bit but they do take things seriously.
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Post by stevexxx on Dec 5, 2019 1:20:24 GMT
Tba I let it run in trust, i just like to see my investment grow each month.. I dont like to get to involved but perhaps I should if others like you are finding errors, yet ive never thought there has been discrepancy in my accounts.. Makes me wonder now.
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aju
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Post by aju on Dec 5, 2019 10:34:21 GMT
Tba I let it run in trust, i just like to see my investment grow each month.. I dont like to get to involved but perhaps I should if others like you are finding errors, yet ive never thought there has been discrepancy in my accounts.. Makes me wonder now. . Well there is a train of thought that says there will always be people like me, especially having been in the S/W domain mot of their lives that know the difficulties that can arise in any S/w project. I have been retired form the real world - need a better term but it will do - since the age of 53 having been very fortunate - more than most that is - to be afforded the ability to do what I want rather than have to be employed by someone. I was always very interested in s/w from an early age and it followed that I was going to find an outlet albeit more a hobby than a job. In stepped excel 2007 - i used this in a very small way when I was developing and designing large scale systems but for us it was systems like oracle, mainframes and the emerging vax systems when I first started. Zopa back in 2015 decided to change their excellent online loanbook tools where one was able to see loans and their statements and payments at the loan level. It was very fast and useful. In mid 2015/16 I think they had to make changes and I'm guessing that the original tools were designed and implemented by people who had long since moved on and docs were not that easy to follow if they existed at all. They had some problems remoulding the loanbook to what it is now and as a result they removed these useful capabilities - the emerging tablet/phone domains may have been a factor too. It was not much of an issue to me as it was yet another challenge to mould my excel tools into storing the statements data and rebuilding any loan to be able to track payments again locally. It's main task these days enables me to be able to see last payments at the loanbook level as well but that's another story - the shear amount of data involved for just one product, having been in zopa since 2006, means the loaders and cross connected structures take nearly 10 minutes on my super duper desktop pc for the larger books. Anyway all these now rather cumbersome tools are still useful but along the way I also discovered the power of XIRR, i'm still not wholly convinced about it and it's easy to get it wrong but it does seem to give better overview picture over a period - I keep rolling 12 months as well as alltime XIRR's (10 years now in Zopa). The NAR that zopa provides is still in my view not a great way to view things as despite all the defaults it seems to still be increasing. My jury is out on that one. I also track top level statements data monthly and that means I can see when something happens there as it did pre 2015 a while back. It took Zopa some while to both accept and then find where the errors that meant the data supplied suddenly dropped value wise for our invest side, less so for ISA's I guess as the changes were in older than ISA data was created. So really and truly I guess I just have years of experience in the field to know that things are never 100% right (management and the 80/20 rule has a lot to answer for too) and more so the way the new generation just thinks they can do these things on the fly and call it progress - iterative change is not a reason for chucking good QA. It's not just in p2p either its a more general issue and in extremes I'm guessing Boeing's recent problem with the MAX aircraft are the most stark example of s/w being most definitely fallible - well not the software itself but the people who both create it and then fail to document and test it!. Some might I'm just sad old git but I derive pleasure from this stuff so its not a task but a challenge. Even Mrs Aju has accepted the value especially when she goes shopping
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