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Post by geoffp on Dec 9, 2019 10:05:25 GMT
Still no access to my Loan Book tab this morning.
Come on Zopa!
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aju
Member of DD Central
Posts: 3,500 
Likes: 924
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Post by aju on Dec 9, 2019 16:17:27 GMT
Still no access to my Loan Book tab this morning. Come on Zopa! seems to be working for mrs aju haven't tried for me as yet. Sometimes clearing the cookies will fix this but usually as you say its at the zopa end.
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Post by geoffp on Dec 10, 2019 10:36:39 GMT
Lucky you. I have cleared cookies but it makes no difference!  |
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aju
Member of DD Central
Posts: 3,500
Likes: 924
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Post by aju on Dec 10, 2019 12:44:59 GMT
Lucky you. I have cleared cookies but it makes no difference! just tried again on my accounts and it worked Ok for Invest on the first pass in but in the ISA side it failed a 500 error (something has gone wrong ...) at that point I immediately used direct links as follows and it then worked. My guess, based on previous Zopa comments, is that the servers are too slow to respond and an error is thrown as the timing cookies are not set correctly. At that point the quickest way back into the loanbook is to use the relevant links above. One thing to watch out for when using direct links in isolation is that the Zopa login cookies will not clear correctly when zopa force logs you out - manual logging out may be an issue still too but I just use the process at the end of this post to make sure I don't have to be subjected to badly closed cookies and have to login twice in succession If the above does not work for you i'm not sure its luck, good or bad, but have you tried logging in using"Incognito mode" in Google chrome say - other browsers also have incognito too. If it's a cookie issue then it won't be a problem in Incognito mode - you have to do the whole process though not just switch to IM for the loanbook screen. Zopa does have a lot of difficulties with its bad cookie use sometimes not clearing properly when you log out, especially on time forced logout. This will be most noticeable with having to log in twice as the first time fails due to invalid cookies clearance. A way round that one is to use the all the top left zopa button then the "my account" button - i tend to do it twice to be sure. That definitely clears the login cookies. sadly Zopa does not seem to be able to make its mind up on logout paths both forced and user based. Another idea might be to try a different browser perhaps. Failing all that get Zopa to walk through it with you after all they have a vested interest in you being able to use the product. Anyway hopefully the above will get you in.
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Post by stevexxx on Dec 10, 2019 16:16:31 GMT
Had this a couple of times with zopa and I do think as said above, the servers are just overloaded at times.. come back later and its fine, for me anyway..
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aju
Member of DD Central
Posts: 3,500
Likes: 924
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Post by aju on Dec 10, 2019 16:48:44 GMT
Had this a couple of times with zopa and I do think as said above, the servers are just overloaded at times.. come back later and its fine, for me anyway.. If you have tried it twice as in my post above then yes i'd agree come back later but for a company that is moving towards becoming a bank then it would not be acceptable in my view. I've said it before quite a few times but there has been a theme with Zopa that they are moving to a more efficient/better platform for the past 2 or more years now and it never seems to get much better - again in my view.
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Post by stevexxx on Dec 10, 2019 18:31:33 GMT
Had this a couple of times with zopa and I do think as said above, the servers are just overloaded at times.. come back later and its fine, for me anyway.. If you have tried it twice as in my post above then yes i'd agree come back later but for a company that is moving towards becoming a bank then it would not be acceptable in my view. I've said it before quite a few times but there has been a theme with Zopa that they are moving to a more efficient/better platform for the past 2 or more years now and it never seems to get much better - again in my view. I cant argue with you there, Zopa has always been a little buggy though, guess I'm just used to it.. My only worry is Zopa's p2p liabilities in Zopa Bank as thats not clear to me.
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