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Post by zengecko on Dec 23, 2019 7:53:34 GMT
Anybody have any experience with ReBS support? Any ReBS staff on here can help?
I've had a support ticket in since 24 Nov. I chased 2 Dec and I'm chasing again today.
I've heard nothing at all? I've actually started taking funds off this platform, I think this kind of support performance reflects on the platform as a whole and I'm losing trust.
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Post by danraj on Dec 26, 2019 22:46:09 GMT
Can you pls confirm the ticket ID?
We've been a bit short staffed over the last month, but will get back to you this week.
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09dolphin
Member of DD Central
Posts: 638 
Likes: 866
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Post by 09dolphin on Jan 3, 2020 17:15:32 GMT
Can you pls confirm the ticket ID? We've been a bit short staffed over the last month, but will get back to you this week. I share your frustration and I too am considering withdrawing. The last straw was RBS making a decision on my behalf to allow a payment holidays without an adequate explanation or any consultation. Perhaps even worse was the fact that the borrower then didn't honour their commitment to bring their account up to date in early December and they remain in arrears in January. RBS remain silent. I'm tired of RBS telling me that they are sending emails daily when payments are late but they appear to make no other effort to secure any sort of repayment. I'm tired of RBS appearing to be ineffectual in chasing late payments some of which are many months late. Obviously RBS are a lender of last resort but if they were more open when lenders get into difficulties I'd be more prepared to consider continuing to lend. What I find really frustrating is that RBS seem incapable of effective communication with people who lend money
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Post by zengecko on Jan 9, 2020 4:15:13 GMT
Can you pls confirm the ticket ID? We've been a bit short staffed over the last month, but will get back to you this week. Ticket ID #624947
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optimist
Member of DD Central
Posts: 124
Likes: 72
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Post by optimist on Jan 12, 2020 14:27:29 GMT
On the original topic, typical answer to a query can be 2-4 weeks though it can be much faster.
Comms could be better but not bad enough for me to move. Would note that Danraj replied here in 3 days which is not bad. Low overheads may mean longer response times but better interest rates:)
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