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Post by batchoy on Dec 13, 2013 19:08:13 GMT
In the act of full disclosure we now state on each loan page that the image is a stock image of the same boat model and year. We are also considering displaying a letter from a reputable law firm that states that the loan and security exist for each of our live loans in order to increase investor confidence. Stock image or image ripped from the internet? Just because an image appears on the internet it does not make it a stock image nor does it make it copyright free. Under UK law every imaged should be consider to be copyright, unless the owner states otherwise. Taking an image and editing it does not alter the copyright status nor does it prevent search engines identifying the original source of the image, and in the case of some of the the images you have used on facebook the actual owners of the pictured vessels. If as you appear to now be admitting these are representative images (not true images as your posts would appear to imply) then you have put on (near permanent) record information that could prove detrimental to the real owners of the boats in the future.
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ramblin rose
Member of DD Central
“Some people grumble that roses have thorns; I am grateful that thorns have roses.” — Alphonse Karr
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Post by ramblin rose on Dec 13, 2013 19:39:59 GMT
Stock image or image ripped from the internet? Just because an image appears on the internet it does not make it a stock image nor does it make it copyright free. Under UK law every imaged should be consider to be copyright, unless the owner states otherwise. Taking an image and editing it does not alter the copyright status nor does it prevent search engines identifying the original source of the image, and in the case of some of the the images you have used on facebook the actual owners of the pictured vessels. If as you appear to now be admitting these are representative images (not true images as your posts would appear to claim) then you have put on (near permanent) record information that could prove detrimental to the real owners of the boats in the future. What you say here should be absolutely correct and until recently I would have said the same. But I have a friend who had some images of his ripped off and then used commercially by a competitor of his. He was unable to make any kind of case against the people involved because ' since he had placed his images onto the internet they were now deemed to be stock images'. And that seems to be the accepted attitude. Doesn't sound right at all, but it's the way it is.
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Post by batchoy on Dec 13, 2013 20:02:20 GMT
Stock image or image ripped from the internet? Just because an image appears on the internet it does not make it a stock image nor does it make it copyright free. Under UK law every imaged should be consider to be copyright, unless the owner states otherwise. Taking an image and editing it does not alter the copyright status nor does it prevent search engines identifying the original source of the image, and in the case of some of the the images you have used on facebook the actual owners of the pictured vessels. If as you appear to now be admitting these are representative images (not true images as your posts would appear to claim) then you have put on (near permanent) record information that could prove detrimental to the real owners of the boats in the future. What you say here should be absolutely correct and until recently I would have said the same. But I have a friend who had some images of his ripped off and then used commercially by a competitor of his. He was unable to make any kind of case against the people involved because ' since he had placed his images onto the internet they were now deemed to be stock images'. And that seems to be the accepted attitude. Doesn't sound right at all, but it's the way it is. I would be interested to know more about this decision as I have been successful in proving copyright in the past, though the images concerned were of very specific items and they had copyright watermarking both visible and invisible embedded in the images which clearly stated that the images were copyright to me and that all rights were reserved and the usage could not have been considered to be 'fair use'.
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Post by chris on Dec 13, 2013 20:03:43 GMT
That's definitely untrue. Publishing something does not affect the copyright that you hold over it. Indeed stock image libraries have robots that trawl the internet and make sure that the images you're using that they own have been correctly licensed from them.
I could be wrong but I suspect that your friend simply received very poor legal advice from an uninformed or confused lawyer.
Edit: Or it could be they licensed the images on a non-exclusive license allowing the other party to also obtain a license.
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Post by batchoy on Dec 13, 2013 20:15:53 GMT
I could be wrong but I suspect that your friend simply received very poor legal advice from an uninformed or confused lawyer. or the lawyer may have said 'since he had placed his images onto the internet they may as well deemed to be stock images as he was potentially on a hiding to nothing trying to enforce copyright' which is where I have been with Chinese copies of some of my designs.
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ramblin rose
Member of DD Central
“Some people grumble that roses have thorns; I am grateful that thorns have roses.” — Alphonse Karr
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Post by ramblin rose on Dec 13, 2013 20:26:45 GMT
or the lawyer may have said 'since he had placed his images onto the internet they may as well deemed to be stock images as he was potentially on a hiding to nothing trying to enforce copyright' which is where I have been with Chinese copies of some of my designs. That may have been how it went - I certainly don't know all the details. He didn't have any watermarks or copyright statements embedded in the images which would have certainly put him in a very weak position, even though he would have been able to prove that they were his. I guess that's the difference, so I wish I hadn't piped up now .
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ribs
Probably not James Marshall
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Post by ribs on Dec 13, 2013 22:42:12 GMT
If any photo owner has an issue with any the images used on the website we would be delighted to invite them to contact us via the website. *slaps forehead* Please SavingStream, please listen very carefully, read this post a few times, as you're clearly not "getting it". No more silly jokes, let's have a serious, sit down, grown up chat for a moment. Stealing someone else's images (and let's be honest with each other, that's what you've just been caught doing), is not okay. It's really, really not okay. It shouldn't be up to the copyright owners to track you down, send you a threatening e-mail, and demand you take down pictures of their beloved boats, on the off chance you're nice enough people that just made a mistake. This action was deliberate and calculated. It misleads your customers, and it's theft. Simple. You know it, I know it, we all know it, and we all know it's wrong, and somewhat immoral. I'll say it again; You shouldn't be stealing the images. We both know this. You wouldn't like it if I did the same to you, would you? If I stole your logo, site design, slogans etc. and called it my own. You'd hate it, you'd be furious, you'd take me to court, and you'd be right to do it. Hell, I'd sue myself for you if I did something so stupid. What is welcome is that you are clearly taking the feedback on board. It's nice you're now saying that you'll state these are "stock images", and that you're making other changes. This is wonderful. No really, it is, I'm not being flippant for a change. You've learned an important lesson this week. But please, actually use stock images, and not somebodys holiday snaps; that's just not cool. Stock images are not expensive, especially with the money you guys are turning over.
So, time for a little rant and wrap-up from me, as this conversation turned into something way beyond what I originally intended when I noticed "James Marshall", and I want to just leave this alone now, as I don't think there is anything extra to say, and I don't want this to descend into something really ugly. You guys have glossed over several really important points. Specifically;* You got caught putting a testimonial on your website, which, again, let's be honest with each other, is obviously fake. Yes, using a stock photo is fine, but using a stock photo, claiming it's a customer singing your business' praises? No no no, that's not cool. This is the biggy for me. Lying to me, your customer, on your website. That's a big doozy. * You've been caught messing about and shilling on the MoneySavingExpert forums. Again, really uncool, and biting the hand that feeds, if you get my drift. A point you simply haven't addressed (unless I missed it, if so, I apologise) * You've been caught stealing other people's photos and passing them off as your own. I just... like... you really thought this was a good idea? You really thought nobody would notice this? Would you be okay if I put your holiday snaps on my software company's website? No? Didn't think so. * You claim your business is "fully regulated", even though we all know that the p2p industry is sorely lacking regulation at this point, a fairly touchy subject as the "big boys" in the p2p game are working hard to get regulation (an odd thing, in a way) and you go out and say a silly thing like that. In my mind, that's the forgivable one, regulation is an minefield, and I'd forgive you for getting that wrong, and thinking it was okay to say what you said. And you know what. All you had to do was apologise. A simple "we f***ed up, really sorry guys, we're working hard to fix the issues. It should never of happened, it won't happen again, and that's our promise". People of the Internet do have the power to forgive, and some of us would have (not me, but others? probably). Sadly, you've chosen to bury your head in the sand, not admit what you've been caught doing, and just kinda, well... fob us off a little with half answers, insult our intelligence ("we can't believe people are reacting to a stock image!", and "nobody else has given us this feedback!") and no apologies. We're not children, we are your potential customers, and we deserve better. Clearly you don't feel the same way. All the above stuff is secondary to the core business you run, of course, but you know what? It's the little things that can really put a guy off. If you screw up on the little things, and get caught stealing images etc. people will only assume that's how you run the rest of your business, as your website and facebook are your "shop window".And you know what? I'm really happy you're having success. Again, I'm not joking here. You're helping people "pawn" their expensive items for when times are presumably fairly tight for them, and this is one of the wonderful things about the P2P industry; helping others. I think you'll probably be a success regardless of what myself or other keyboard warriors on here are saying. For better or worse, you'll probably do fine. If that's a good thing or bad things for others? I don't know, I'm not a business expert, just a geek who knows how to use Google (and admittedly runs my own business, but it's very much for beer money, and not proper income). So alas, your business model may be the most excellent thing ever. Hell, maybe I'm an idiot for not investing, but you know what? I don't want to do business with people that behave in such a way, regardless of your model, it leaves a bad taste in the mouth, and I'll never need the money that badly. You screwed up, big time, and you continued to screw up when trying to deal with this whole silly, sorry, easily fixable episode. So thanks, but no thanks. I won't do business with you, ever. And I can guarantee I'm not the only one that feels this way. And, to quote Forrest Gump, that's all I've got to say about that.
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Post by batchoy on Dec 14, 2013 13:15:10 GMT
OK so lets put aside the issues with the website, advertising and publicity and put it down to naivety when it comes to IP rights, copyright law and advertising law and not overt criminal intention (however the issue of financial regulation is less forgivable since it is core to the business) and look at the savingstream offering as I understand it from the information available. The (unregulated) savingstream proposition. Working purely with the information on your website it appears on the face of it to be a fairly standard scheme, I purchase shares in loans secured against assets and where the loan has an LTV of not more than 50% and in return I will receive a 1% per month return (12% AER). So using the given example we have the situation where borrower B borrows £60,000 against a £120,000 and saver B buys a £10,000 share in the loan for which saver B will receive return of £100 per month for the duration of the loan. What we have learnt that does not appear on the website: as a lender I will be totally dependent on Savingstream and their valuers for information about the assets as any information supplied will be either illustrative and/or redacted so that I can neither identify the asset nor the borrower. This means that I am unable to do any substantive due diligence to confirm that the asset is real and has the value apportioned to it, but gleaning what I can about the secondhand market for boats things do not look promising, as it appears to be a buyer's market with buyer's looking for discounts on of up to 30% on market adjusted prices so we are potentially looking at having to adjust the LTV from 50% to 70% should loan default. What we haven't learnt: As yet we do not appear have an answer mrclondon's question: savingstream - can you describe how the wind down of the loan book would be handled in the (unlikely) event of the failure of Lendy Ltd. The (regulated) Lendy Marine proposition
Again working from the website we appear to have a fairly standard pawnbroking business with money being lent purely against assets (no credit checks) and with the assets being held by the lender. Assets must be worth more than £20,000 as valued by Lendy's marine surveyors, loans can be £10,000 to £1,000,000 but the LTV must be less that 50%, typical loans are for 6 months and are released to the borrower in 24hrs. Loans are subject to a 4% setup fee and charged at 4% per month (APR 53.7%). If the loan is not settled at the end of term then the vessel is sold I have some operational questions but they do not impact the lending process. Bring the two propositions together
Sticking with the original example from the savingstream website: Borrower B borrows £60,000 against a £120,000 and saver B buys a £10,000 share in the loan for which saver B will receive return of £100 per month for the duration of the loan. Lets expand it, but for the ease of understanding I shall refer just to Lendy Ltd since savingstream and Lendy Marine are just trading names. Borrower B applies for a 6 month £60,000 loan against his vessel which Lendy Ltd values at £120,000, and Lendy Ltd gives Borrower B £60,000 out of their coffers, with the result that Lendy Ltd is out of pocket to the tune of £60,000 but holds an asset worth £120,000 Lendy Ltd put the £60,000 loan up for auction and Lender B buys a £10,000 share with the remaining £50,000 being taken up by other lenders. The lenders transfer the money from their coffers to those of Lendy Ltd meaning that Lendy Ltd are now only out of pocket to the tune of their overheads, and the lenders are out of pocket to the tune of £60,000. However it is contractually unclear who is holding the assets Lendy Ltd or the lenders. So there is a big risk for the lenders if the assets are not safeguarded in someway against other creditors should Lendy Ltd get into difficulty. Plus the lenders are relying on Lendy Ltd's word that the borrower exists, the assets exist and Lendy Ltd is holding them, and that the valuation is correct. For the ensuing six months Lender B's £10,000 loan share earns 1% or £100 per month. What is not clear is whether this £100 is actually credited to Lender B's account and so can be reinvested or it is just accrued on a monthly basis to be credited at the end of the 6 month term. Since the savingstream website uses the word 'earn' and borrower B is not going to pay any interest until the end of the term I will assume the latter, and that borrower B has a £10,000 deficit for 6 months. At the end of the 6 month term assuming everything goes to plan borrower B pays off the loan, this payment consists of £60,000 captial, £2,400 setup fee and £14,400 interest making a grand total of £76,800. The £60,000 capital is returned to the lenders so lender B gets his £10,000 back, the setup fee goes in to Lendy Ltd's coffers to cover their costs. However we now get to the interesting bit, of the £14,400 paid in interest £3,600 is paid to the lenders with £600 going to lender B and we have to assume that the remaining £10,400 goes into Lendy Ltd's coffers. SummarySo in summary unless I have either grossly misinterpreted the information supplied by Lendy Ltd and I stand to be corrected or somebody is being mislead and as far as I can see it is either: - Borrowers who are being informed that they are being charged 4% pm interest when in fact they are being charged 1% pm interest and 3% pm management fee
- Lenders who are being informed that there are no fees when there is actually a 75% fee on interest earned
- Lenders who are being lead to believe that that they are buying loan parts in asset secured loans when they are actually just lending funds to Lendy Ltd on a 6 month term at 1%
- a combination of the above
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Post by jevans4949 on Dec 14, 2013 15:12:13 GMT
Not that I'm going to involve myself with them, but to be fair to Lendy / SavingStream, with any online P2P lender, you have to trust them that the borrower exists. And if the loan is secured, you have to trust them that the security exists, and is (reasonably) accurately valued, and that the P2P company has the legal rights to it which they say they have.
I think you will find that typical APRs for high street pawnbrokers are around 130% - 140% - even for stuff as easily stored and disposed of as gold (which as security they value only as scrap), and I think you will find that Funding Secure (the other online pawnbroker) is only paying lenders the same sort of percentage as Lendy. The admin fee will probably cover valuation fees and legal expenses. If Lendy are paying for the storage space for the boat, and insurance, that presumably comes out of their percentage. There are undoubtedly further costs if the security has to be liquidated; is there any explanation about how that will be dealt with?
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Post by batchoy on Dec 14, 2013 15:24:41 GMT
If Lendy are paying for the storage space for the boat, and insurance, that presumably comes out of their percentage. There are undoubtedly further costs if the security has to be liquidated; is there any explanation about how that will be dealt with? The terms on the Lendy Marine site clearly stipulate that the borrower is responsible for the storage cost and insuring of the vessel whilst it is held as an asset so there are no costs there. My understanding is that liquidation costs are normally taken along with the outstanding loan value when the asset is liquidated and any residual is returned to the borrower. The key issue I have here is the 75% of the interest paid on the loan appears to go to Lendy Ltd. Either I am buying a share in a loan in which case I should get 100% of the 4% being paid on my money or Lendy Ltd are misleading me and the borrowers in stating there are no fees other than the 4% setup fee which is charged to the borrower.
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andy2001
Member of DD Central
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Post by andy2001 on Dec 14, 2013 16:23:44 GMT
What we haven't learnt: As yet we do not appear have an answer mrclondon's question: savingstream - can you describe how the wind down of the loan book would be handled in the (unlikely) event of the failure of Lendy Ltd. I think they did answer this. Last post on page 2 "Dec 13, 2013 14:29:09 GMT savingstream said: Each creditor has security over the specific asset he has allocated his funds to. Lendy does not have any other creditors that are not securitised in this way. The company will not borrow for general purposes, only for loans against assets. Therefore, in the above unlikely event of Lendy's failure, each asset will be sold (if the loan is not repaid) and capital returned to the individual creditors associated with the assets. "
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mikes1531
Member of DD Central
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Post by mikes1531 on Dec 14, 2013 17:27:43 GMT
The key issue I have here is the 75% of the interest paid on the loan appears to go to Lendy Ltd. Either I am buying a share in a loan in which case I should get 100% of the 4% being paid on my money or Lendy Ltd are misleading me and the borrowers in stating there are no fees other than the 4% setup fee which is charged to the borrower. The situation here is very similar to the way Funding Secure operate. One major difference is that Lendy supply the funds for the borrower initially out of their own resources and then attract funds from lenders to refill their coffers so that they can repeat the process, whereas FS don't actually make the loan until they have the lenders' money in hand. Another major difference is in the characterisation of the fee the borrower pays. Lendy refers to 4%/month interest (53.7% APR), whereas FS divide their charge into two distinct parts -- a certain percent interest that flows to the lenders and an additional percentage for an administration fee that ranges from 2.4%/month for small (<£3k) loans down to 1.2% for extra large (>£35k) loans. (On certain classes of assets, FS charge an additional 0.5% fee on top of the admin fee. The FS Ts&Cs don't make it clear whether this extra fee is a one-off or a monthly fee.) I don't know whether it makes any difference to the borrower whether they're paying 'interest' or 'admin fee'. If it does from a legal or tax point of view then, based on what we've seen so far, it may be a case of sloppy writing of the Ts&Cs and/or loan documents. The end result is the same -- the broker/facilitator [FS or Lendy/SS] arranges loans and charges high fees/interest (though probably no more than typical for pawnbroking) and funds these loans from investors/lenders who are paid a high rate of interest compared to most other investing opportunities but considerably less than the broker is receiving from the borrower. If anyone thinks the broker is taking too large a share of the gross revenue, they don't invest. If the broker has trouble raising the funds they need, they have to offer lenders a higher return. If they can raise the necessary funding then they have a business model that works -- as long as they can find enough borrowers. PS. I don't understand why the 4% setup fee doesn't show up in the quoted APR. (53.7% is the result of 4%/month interest compounded semi-annually. 1.24*1.24=1.5376) When Zopa charge a borrower's fee they have to include it in the quoted APR, so I don't see why this situation should be any different. OK so lets put aside the issues with the website, advertising and publicity and put it down to naivety when it comes to IP rights, copyright law and advertising law and not overt criminal intention I'm willing to accept that SS/Lendy may be naive in this regard, but whoever built their website with those components taken from elsewhere should be well aware of what they can do and what they can't. If they aren't, they have no business being in business! If I were SS/Lendy, I'd sack them immediately, and seriously consider suing them for malpractice and the damage they have caused to the SS/Lendy reputation. Having said that, though, it doesn't take an expert to know that it's inappropriate to identify a stock photo as being something that it isn't, and I presume there's someone within SS/Lendy who approved the website and they're to blame for this PR disaster. SavingStream: We know the photo isn't James Marshall. Can you please let us know whether James Marshall, SS lender since Feb.'13, really exists and whether he actually made the statement he's purported to have said? If so, I'm sure all the readers here would appreciate seeing the evidence of that. Or is he just an invention of a PR department?
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mikes1531
Member of DD Central
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Post by mikes1531 on Dec 14, 2013 17:51:32 GMT
I think they did answer this. Last post on page 2 "Dec 13, 2013 14:29:09 GMT savingstream said: Each creditor has security over the specific asset he has allocated his funds to. Lendy does not have any other creditors that are not securitised in this way. The company will not borrow for general purposes, only for loans against assets. Therefore, in the above unlikely event of Lendy's failure, each asset will be sold (if the loan is not repaid) and capital returned to the individual creditors associated with the assets." This does provide some assurance that the value of the assets should be available to repay lenders in the event of a Lendy collapse and borrowers failing to pay back their loans. But what might cause such a collapse? Could that cause the net worth of the company to be negative so that there would be more than just lenders needing to be reimbursed? We must remember that if a borrower fails to pay back their loan and the asset is sold as a result, any surplus from that sale doesn't flow to the company because it belongs to the borrower -- there's no profit to be made from the sale of borrowers' security. Is it typical for a company to have a formal disaster plan specifying exactly how the winding up would be handled, or is that responsibility simply dumped on the administrators? With short-term loans, it shouldn't be a difficult winding-up operation, and the large spread between what borrowers pay and what lenders receive should provide adequate finds to accomplish the task. In fact, if no more loans are made than money is available to fund, and there's a reasonable supply of borrowers, there's no reason for the business to collapse. I'd guess finding borrowers will be harder than finding lenders, but that's just a guess.
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Post by mrclondon on Dec 14, 2013 21:05:51 GMT
Perhaps for obvious reasons there is no link advertising the designer of the web site shown on any of the pages. But perhaps the answer is obvious.
The 0845 contact number for SS is shared with a web site / web app development company based on the Isle of Wight with a common director with SS.
[The 0845 number is also associated in some way with a supercar hire company on the IoW but this may have been a previous number for them. Also Lendy Marine have a different 0845 number]
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Post by batchoy on Dec 14, 2013 21:43:59 GMT
Perhaps for obvious reasons there is no link advertising the designer of the web site shown on any of the pages. But perhaps the answer is obvious. The 0845 contact number for SS is shared with a web site / web app development company based on the Isle of Wight with a common director with SS. [The 0845 number is also associated in some way with a supercar hire company on the IoW but this may have been a previous number for them. Also Lendy Marine have a different 0845 number] I can find no company registration records for the supercar company and they do not have their company registration number on any of their webpages or documents however they appear to share not only the same 0845 number but the same address as the website / web app development company (a nice looking residential property). Looking at their Facebook page they only joined Facebook in October so it could be that it is too soon for their details to appear on the company's house database if they have just registered. Update: the domain name for the supercar hire company appears to be registered to the same SS director that is common to the Website/webapp development at the same address. Update 2: The supercar hire co shares an 0845 fax number with LM
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