j
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Penguins are very misunderstood!
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Post by j on Dec 4, 2014 12:22:48 GMT
I am having an issue with getting a claim sorted/paid with a car insurer as a third party that has been ongoing for 5 months now & despite repeated calls & a threatening complaint letter, no luck so far. I am probably not doing it properly, but googling the title above isn't giving me a definite answer of which ombudsman address to write to to take the matter further with an independent ombudsman? Anyone with ideas on who to contact please? (A very frustrated claimant  ) |
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Post by batchoy on Dec 4, 2014 12:52:05 GMT
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Investor
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Post by Investor on Dec 4, 2014 13:18:43 GMT
And for the full list of services
"Complaints we cover"
how can I find out:
– what types of financial complaints the ombudsman service covers; and
– if my complaint is one you can help with?
We can help with complaints about most problems involving financial products and services provided in or from the UK. The areas we cover include:
bank accounts
credit, debit and store cards
payment protection insurance (PPI)
other insurance, like motor, travel and household
loans, including payday loans
other credit, like car finance
mortgages
repayment problems and debt collection
money transfers and online payments
financial advice, savings and investments
pensions
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j
Member of DD Central
Penguins are very misunderstood!
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Post by j on Dec 4, 2014 21:10:48 GMT
Thank you guys for your help. j
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bugs4me
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Post by bugs4me on Dec 5, 2014 15:34:02 GMT
j - just make sure when you submit your complaint you supply as much detail as you can. Dates/times (if possible) of phone calls, who you spoke to (if known), callbacks that failed to materialise, copies of all correspondence, etc, etc. I know it sounds long winded but the FOS decide issues based purely upon what is submitted to them. So the more the merrier in my experience. They will refer back to the relevant insurer who are given a deadline to respond. Good luck
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j
Member of DD Central
Penguins are very misunderstood!
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Likes: 540
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Post by j on Dec 5, 2014 16:54:17 GMT
j - just make sure when you submit your complaint you supply as much detail as you can. Dates/times (if possible) of phone calls, who you spoke to (if known), callbacks that failed to materialise, copies of all correspondence, etc, etc. I know it sounds long winded but the FOS decide issues based purely upon what is submitted to them. So the more the merrier in my experience. They will refer back to the relevant insurer who are given a deadline to respond. Good luck Many thanks for the advice bugs4me. I have actually finally received an acknowledgement this morning that my complaint letter has been received via a missed phone call/answerphone message & that it has been forwarded to the first party. Don't really know what the heck is going on as the compensation figure for the car damage was agreed months ago, again verbally, but no paperwork ever materialised. It would not surprise me if it takes another 5 months or so to hear from them again so I'm not holding my breath & will press with a proper complaint in a couple of weeks if no reply.
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bugs4me
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Post by bugs4me on Dec 5, 2014 17:15:17 GMT
j - just make sure when you submit your complaint you supply as much detail as you can. Dates/times (if possible) of phone calls, who you spoke to (if known), callbacks that failed to materialise, copies of all correspondence, etc, etc. I know it sounds long winded but the FOS decide issues based purely upon what is submitted to them. So the more the merrier in my experience. They will refer back to the relevant insurer who are given a deadline to respond. Good luck Many thanks for the advice bugs4me. I have actually finally received an acknowledgement this morning that my complaint letter has been received via a missed phone call/answerphone message & that it has been forwarded to the first party. Don't really know what the heck is going on as the compensation figure for the car damage was agreed months ago, again verbally, but no paperwork ever materialised. It would not surprise me if it takes another 5 months or so to hear from them again so I'm not holding my breath & will press with a proper complaint in a couple of weeks if no reply. - you should advise them - preferably by Recorded Delivery letter that you are setting a time limit on this of say 14 days otherwise you will refer the matter to the FOS. Should this fail to obtain a satisfactory response, then go ahead and make the complaint. You do not need to send them a chaser as you've already set the deadline and frankly 5 months would be viewed IMO (and experience of dealing with them - the FOS), as excessive. In this event you would also be entitled to financial compensation in addition to your agreed claim.
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