shimself
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Post by shimself on Jun 26, 2020 10:01:49 GMT
See also twitter.com/marktaber who every day comes up with scam adverts which google still publish and the FCA don't stop |
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aju
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Post by aju on Jun 27, 2020 14:26:01 GMT
Sadly there will be a lot companies that will be gaming the system and slowing their customers who complain knowing that the FCA is having issues with resourcing. The answer from the FCA to the mps seemed a triage type response to me too. (I seem to remember that N/W rejected one of my complaints and the FCA response was that they were upholding the NW response but the term they used intimated it could go to a next level if I was not happy. I wonder if at the time my complaint had not even been as far as an ombudsman officer - its long gone now but I understand a bit better and I should have pushed back more at the time. Won't do that again!. )
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duck
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Post by duck on Jul 27, 2020 16:56:15 GMT
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scooter
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Post by scooter on Jul 27, 2020 18:39:17 GMT
I spoke to an ombudsman's investigator today. He was explaining why I was wrong and a well known P2p was right.
This consisted of "their terms and conditions clearly state that it was in default, but as they have no terms and conditions covering being put back on the market after default, they cannot have acted unfairly in selling it on to me. Default although defined in the terms and conditions does not mean default as defined in the terms and conditions in every circumstance"
So it seems t&cs or no t&cs the company will always win. In which case why does it take almost a year to reply.
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blender
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Post by blender on Jul 28, 2020 7:52:22 GMT
I spoke to an ombudsman's investigator today. He was explaining why I was wrong and a well known P2p was right. This consisted of "their terms and conditions clearly state that it was in default, but as they have no terms and conditions covering being put back on the market after default, they cannot have acted unfairly in selling it on to me. Default although defined in the terms and conditions does not mean default as defined in the terms and conditions in every circumstance" So it seems t&cs or no t&cs the company will always win. In which case why does it take almost a year to reply. It illustrates the fact that they do not have the resources or the skills to do the job. I think it also illustrates the problem with p2p accounts where the lender/borrower relationship is just nominal to comply with the regulations, and where the performance of those borrowers does not directly define the returns expected from and received from the account - until the music stops.
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