Neil
Posts: 40 
Likes: 70
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Post by Neil on Dec 11, 2014 14:18:04 GMT
Ok, I'm sat at home with a stinking cold and feeling sorry for myself but that doesn't mean I can't show some love. I may be alone here but I feel a lot of the flak AC haven taken recently has been over the top and unnecessary. I only have a small holding with AC at the moment but there hasn't been a single second where I've thought about withdrawing it and instead I will probably be adding to it. Here are just a few of the reasons why - - The new website system has massively helped me diversify my holding. Picking up units on the old aftermarket below £100 was tricky and wasn't ideal for those of us with less cash. I've now been able to spread to 39 loans (most of which started before I joined AC).
- I'm also finding the new system easy to use and all the information I need is there. At the moment I am happy with my ability to keep on top of holding.
- I'm confident that any issues with the website (not that I have personally been effected) will be fully resolved.
- AC are responsive on these forums and have been pretty open with replies. I know some people will want even more information and interaction but what AC provide here is FAR more than most other financial institutions. They should be commended more often for what they do on here - despite the flak they cop.
- I've not had much need for their support systems but when I did e-mail they replied within 20 minutes.
- They are continuing to evolve and I'm happy to be part of that journey. The GEIA account for example, granted it's not for everyone, but it's nice to have the option. I doubt it was really intended for the savvy investors on these forums but I find it good to know that AC are willing to cater for ALL levels of investing ability. I don't want to be bamboozled when trying to make some of my cash work a bit harder.
Just a few of the reasons why I am still positive about AC. If I'm in the minority, then fair enough. So ... ... Thank you Assetz Capital for the service you provide and long may it continue. Anyway, I'm dying on my feet here. I won't be online to watch the forum explode due to my bout of positivity. 
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Post by marek63 on Dec 11, 2014 14:26:27 GMT
I continue to be amazed at the pedantry on this site. Hats off to Assetz for continuing to make me fantastic teturns
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Mike
Member of DD Central
Posts: 651
Likes: 446
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Post by Mike on Dec 11, 2014 14:28:13 GMT
I will add that I trust AC to act in the best interests of the parties involved in a reasonable manor. Which is more than I can say for some F-ing Comparables.
Why people clearly trust a platform so little but continue to invest is beyond me - they take a not inconsiderable fee, partially in return for my trust.
I am also amazed at the priority lenders expert the platform to give discrepancies - as long as they are fixed eventually, then I don't mind AC taking their time and sorting it out when they feel they should get round to it.
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bigfoot12
Member of DD Central
Posts: 1,817
Likes: 816
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Post by bigfoot12 on Dec 11, 2014 14:29:20 GMT
Ok, I'm sat at home with a stinking cold and feeling sorry for myself but that doesn't mean I can't show some love. I may be alone here but I feel a lot of the flak AC haven taken recently has been over the top and unnecessary. I only have a small holding with AC at the moment but there hasn't been a single second where I've thought about withdrawing it and instead I will probably be adding to it. Here are just a few of the reasons why - - The new website system has massively helped me diversify my holding. Picking up units on the old aftermarket below £100 was tricky and wasn't ideal for those of us with less cash. I've now been able to spread to 39 loans (most of which started before I joined AC).
- I'm also finding the new system easy to use and all the information I need is there. At the moment I am happy with my ability to keep on top of holding.
- I'm confident that any issues with the website (not that I have personally been effected) will be fully resolved.
- AC are responsive on these forums and have been pretty open with replies. I know some people will want even more information and interaction but what AC provide here is FAR more than most other financial institutions. They should be commended more often for what they do on here - despite the flak they cop.
- I've not had much need for their support systems but when I did e-mail they replied within 20 minutes.
- They are continuing to evolve and I'm happy to be part of that journey. The GEIA account for example, granted it's not for everyone, but it's nice to have the option. I doubt it was really intended for the savvy investors on these forums but I find it good to know that AC are willing to cater for ALL levels of investing ability. I don't want to be bamboozled when trying to make some of my cash work a bit harder.
Just a few of the reasons why I am still positive about AC. If I'm in the minority, then fair enough. So ... ... Thank you Assetz Capital for the service you provide and long may it continue. Anyway, I'm dying on my feet here. I won't be online to watch the forum explode due to my bout of positivity. Hear, hear.
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niceguy37
Member of DD Central
Posts: 504
Likes: 254
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Post by niceguy37 on Dec 11, 2014 14:29:44 GMT
Ok, I'm sat at home with a stinking cold and feeling sorry for myself but that doesn't mean I can't show some love. I may be alone here but I feel a lot of the flak AC haven taken recently has been over the top and unnecessary. I only have a small holding with AC at the moment but there hasn't been a single second where I've thought about withdrawing it and instead I will probably be adding to it. Here are just a few of the reasons why - - The new website system has massively helped me diversify my holding. Picking up units on the old aftermarket below £100 was tricky and wasn't ideal for those of us with less cash. I've now been able to spread to 39 loans (most of which started before I joined AC).
- I'm also finding the new system easy to use and all the information I need is there. At the moment I am happy with my ability to keep on top of holding.
- I'm confident that any issues with the website (not that I have personally been effected) will be fully resolved.
- AC are responsive on these forums and have been pretty open with replies. I know some people will want even more information and interaction but what AC provide here is FAR more than most other financial institutions. They should be commended more often for what they do on here - despite the flak they cop.
- I've not had much need for their support systems but when I did e-mail they replied within 20 minutes.
- They are continuing to evolve and I'm happy to be part of that journey. The GEIA account for example, granted it's not for everyone, but it's nice to have the option. I doubt it was really intended for the savvy investors on these forums but I find it good to know that AC are willing to cater for ALL levels of investing ability. I don't want to be bamboozled when trying to make some of my cash work a bit harder.
Just a few of the reasons why I am still positive about AC. If I'm in the minority, then fair enough. So ... ... Thank you Assetz Capital for the service you provide and long may it continue. Anyway, I'm dying on my feet here. I won't be online to watch the forum explode due to my bout of positivity. Hear, Hear! (Except for the bit about your illness.) Sorry bigfoot - our posts have crossed. But I think we agree!
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Post by Come_on_Grandad on Dec 11, 2014 14:30:58 GMT
Count me in as AC positive. Perhaps we need a t-shirt or a badge.
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Post by westcountryfunder on Dec 11, 2014 14:38:56 GMT
Well done Neil for starting this thread. A lot of comments made on this forum have been over-the-top. I wonder sometimes whether quite a lot of comments come from lenders with too much time on their hands.
I say well done AC for a P2P investment platform on which I have incurred no losses over 18 months. This may change but until I am not making a decent return better than I can achieve elsewhere then I remain a fan of AC.
Yes, I have some minor gripes mainly about updates which I wish were more reliable as to to their promptness, and the IT has clearly been somewhat rushed. But whenever I have raised email queries directly with AC (rather than on this forum) there has always been a sensible response, sometimes at the telephone.
I have no reason to believe that the proprietors and staff at AC are not just as keen to get things right as we are as lenders. I suggest we let them get on with their jobs and give them a lot more benefit of any doubt we may have.
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Post by yorkshireman on Dec 11, 2014 15:02:47 GMT
There is no getting away from the fact that the website upgrade / re launch was unmitigated chaos and the reason why some contributors still view AC negatively.
You can make the excuse, as some people have, that you can only test a website to a certain extent before it goes live but the bottom line is that AC are looking after other people’s money and, whilst I’m no computer expert, I feel that they could and should have ensured that the site operated better than it actually did.
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Post by marek63 on Dec 11, 2014 15:15:06 GMT
No losses and 9.9% return. I remain very happy and impressed.Teething troubles happen. This is life in a 21c develop to live use world.
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Post by yorkshireman on Dec 11, 2014 15:40:25 GMT
Everyone is entitled to their own views but too many people accept the lower standards of service and reliability that has become an everyday feature of business in the UK today.
For the record, I can’t fault AC on their day to day service performance, in fact I think that sometimes they make themselves too available but as regards the website re launch…
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surby
Minor shareholder in Assetz Capital
Posts: 32
Likes: 18
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Post by surby on Dec 11, 2014 15:45:44 GMT
I'm also positive. The new software has enabled me to increase my diversification and headline yield. Being able to reinvest my interest almost immediately, no matter how small the payment, is probably equivalent to getting an extra half a per cent on my overall annual return. It is also great to be able to invest new money in old loans at a reasonable speed, even when there are no units openly available.
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niceguy37
Member of DD Central
Posts: 504
Likes: 254
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Post by niceguy37 on Dec 11, 2014 15:52:03 GMT
There is no getting away from the fact that the website upgrade / re launch was unmitigated chaos and the reason why some contributors still view AC negatively. You can make the excuse, as some people have, that you can only test a website to a certain extent before it goes live but the bottom line is that AC are looking after other people’s money and, whilst I’m no computer expert, I feel that they could and should have ensured that the site operated better than it actually did. The new site has worked fine for me personally, without a serious fault, and enabled me to greatly diversify my holdings into the loans I prefer. I do sympathise with lenders whose initial targets were initially copied over from the previous site despite their auto-investment mandate being turned off, or having purchases or sales made when they weren't expecting it or hadn't asked for it, or not having the interest correctly calculated or showed. And it is useful have people check their balances and interest in detail so that AC are alerted (so thank you to those who do). The new site was a significant change, and being human, change is generally upsetting for most of us. But AC try hard to listen, and to communicate, and have been generally quick and responsive in providing fixes, and are working hard to develop the best P2x platform they can. And at least AC currently offer a fee-free departure (unlike most P2x sites), so if you are unhappy the door is open.
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Post by yorkshireman on Dec 11, 2014 15:54:34 GMT
I'm also positive. The new software has enabled me to increase my diversification and headline yield. Being able to reinvest my interest almost immediately, no matter how small the payment, is probably equivalent to getting an extra half a per cent on my overall annual return. It is also great to be able to invest new money in old loans at a reasonable speed, even when there are no units openly available. I agree with all that, it was the initial disorderly way in which the website was launched that I find unacceptable from an organisation looking after my money.
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merlin
Minor shareholder in Assetz and many other companies.
Posts: 902
Likes: 302
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Post by merlin on Dec 11, 2014 16:08:14 GMT
There is no getting away from the fact that the website upgrade / re launch was unmitigated chaos and the reason why some contributors still view AC negatively. You can make the excuse, as some people have, that you can only test a website to a certain extent before it goes live but the bottom line is that AC are looking after other people’s money and, whilst I’m no computer expert, I feel that they could and should have ensured that the site operated better than it actually did. The new site has worked fine for me personally, without a serious fault, and enabled me to greatly diversify my holdings into the loans I prefer. I do sympathise with lenders whose initial targets were initially copied over from the previous site despite their auto-investment mandate being turned off, or having purchases or sales made when they weren't expecting it or hadn't asked for it, or not having the interest correctly calculated or showed. And it is useful have people check their balances and interest in detail so that AC are alerted (so thank you to those who do). The new site was a significant change, and being human, change is generally upsetting for most of us. But AC try hard to listen, and to communicate, and have been generally quick and responsive in providing fixes, and are working hard to develop the best P2x platform they can. And at least AC currently offer a fee-free departure (unlike most P2x sites), so if you are unhappy they door is open. Your last sentence is not completely accurate. Exit can be very difficult if the loan is put in suspension as six are at the moment. In another thread I named these loans as "problems" and have run into a whole load of trouble over doing that after a disagreement with AH. The fact remains that if you wanted your money out to buy your wife a nice Xmas present and your money was in one of those problem loans, she may have to wait a heck of a lot longer than Xmas.
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koba
Posts: 45
Likes: 13
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Post by koba on Dec 11, 2014 16:51:22 GMT
As I have mentioned before, I am personally happy to wait to see what AC eventually come up with and have also been somewhat surprised by the negative tone of many of the comments seen on these threads. Having said which, I would be willing to bet that AC have obtained a deeper understanding of the needs and sensitivities of their client base over the last month than in the twelve months preceding. Quite frankly that sort of engagement is priceless and well worth having to suffer the occasional slings and arrows of outrageous posters.
Anyway, Merry Christmas to AC and all others on this thread.
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