qwakuk
Member of DD Central
Posts: 259 
Likes: 96
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Post by qwakuk on Nov 5, 2020 20:52:24 GMT
Are people still investing in the platform and regularly receiving emails.
Not had an email for over 5 weeks apart from one a few days ago.
Chased it up with them and whitelisted them with my email provider (have my own domain for email purposes).
Still nothing and it appears the issue is at their end and they were blacklisted by "spamcop".
Need to wait for a new loan to be added to the site before i know if emails are arriving or not.
For instance, did not get the email telling me my monthly interest for October, did other people receive it ?
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n
Member of DD Central
Yet another Nick
Posts: 880
Likes: 461
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Post by n on Nov 6, 2020 8:18:18 GMT
Are people still investing in the platform and regularly receiving emails. Not had an email for over 5 weeks apart from one a few days ago. Chased it up with them and whitelisted them with my email provider (have my own domain for email purposes). Still nothing and it appears the issue is at their end and they were blacklisted by "spamcop". Need to wait for a new loan to be added to the site before i know if emails are arriving or not. For instance, did not get the email telling me my monthly interest for October, did other people receive it ? I also have email coming to my own domain, but I don't use spamcop. Everything is coming through as normal for me.
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Post by carol167 on Nov 6, 2020 21:14:55 GMT
You can also set your account to get sms msg when a new loan is posted.
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qwakuk
Member of DD Central
Posts: 259
Likes: 96
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Post by qwakuk on Nov 7, 2020 7:27:54 GMT
You can also set your account to get sms msg when a new loan is posted. Got that turned on. Getting the sms but no emails.
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Post by carol167 on Nov 9, 2020 7:51:29 GMT
You can also set your account to get sms msg when a new loan is posted. Got that turned on. Getting the sms but no emails. Just a thought but perhaps your ISP has extra filtering on stopping them getting to you ? I've had that in the past - though not with LI but I have my own domain managed through an ISP. Some are more stringent than others and is all usually controllable through CPanel.
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Post by scepticalinvestor on Nov 15, 2020 11:52:17 GMT
I'm receiving everything you would expect. But it's just a normal Gmail account.
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mah
Member of DD Central
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Post by mah on Nov 15, 2020 23:37:12 GMT
I think I had this issue in the past (might have marked it as a spam). Once this is done, their email system recognises this and stops sending the emails to that address - even if you have marked it as NOT Spam again.
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qwakuk
Member of DD Central
Posts: 259
Likes: 96
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Post by qwakuk on Nov 16, 2020 7:27:51 GMT
I think I had this issue in the past (might have marked it as a spam). Once this is done, their email system recognises this and stops sending the emails to that address - even if you have marked it as NOT Spam again.
How did you resolve it
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mah
Member of DD Central
Posts: 354
Likes: 386
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Post by mah on Nov 18, 2020 17:25:45 GMT
It was ultimately resolved by their support team after much investigation.
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