rscal
Posts: 903
Likes: 493
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Post by rscal on Nov 20, 2020 10:07:46 GMT
Hello good people of the forum. I have autoinvest 5 and 3 year holdings in Kuflink and the first ones have passed anniversary. It seems interest is rolled up until you ask for it. I made no such requests, as I didn't realise I needed to, on vesting - so no expected interest received. But their website just says "tell us" if I want it paid with each anniversary. What's the best way to "tell them" therefore?
Thanks
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qwakuk
Member of DD Central
Posts: 241 
Likes: 89
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Post by qwakuk on Nov 20, 2020 12:01:04 GMT
Hello good people of the forum. I have autoinvest 5 and 3 year holdings in Kuflink and the first ones have passed anniversary. It seems interest is rolled up until you ask for it. I made no such requests, as I didn't realise I needed to, on vesting - so no expected interest received. But their website just says "tell us" if I want it paid with each anniversary. What's the best way to "tell them" therefore?
Thanks
Not at all clear, I had issues with my 5 year ISA which I opened in January 2019 and forgot about until May 2020. Oddly I had been getting emails in early Jan 2020 to ask when I wanted to do when my One year ISA account matured and I kept writing back and saying I have a 5 year ISA. I had assumed the interest would then itself accrues further returns BUT that is not the case. Apparently the interest should have been added to the wallet on the anniversary and then I could either withdraw and lose tax relief, reinvest in a new ISA type product or transfer elsewhere. I chose the latter and was charged a fixed fee of £35. In my case the effective rate was still over 6% so not overly bothered but it did take 6 months sort it out, but partly my fault for not chasing them in February 2020 when nothing happened.
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benaj
Member of DD Central
Posts: 4,853
Likes: 1,591
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Post by benaj on Nov 20, 2020 12:18:12 GMT
Hello good people of the forum. I have autoinvest 5 and 3 year holdings in Kuflink and the first ones have passed anniversary. It seems interest is rolled up until you ask for it. I made no such requests, as I didn't realise I needed to, on vesting - so no expected interest received. But their website just says "tell us" if I want it paid with each anniversary. What's the best way to "tell them" therefore?
Thanks
I had autoinvest 1 year. Kuflink gave me a courtesy call and I requested full pay out. Try contact them direct. Chat (portal), phone or email. You can find their number from emails.
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Post by jonrgrant on Dec 1, 2020 8:29:22 GMT
I had / have used their online contact form to request the withdrawal of my annual interest within the 5 year auto invest. This has now passed the anniversary by only a week or two, but so far very disappointed that they have not responded in anyway, not even acknowledging receipt of the contact form.
this was my first contact since joining several years ago and disappointed to now know the customer service standard of communication given, seems like the recommend a friend promotion is their only priority regarding investors.
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Post by uksoul on Dec 1, 2020 8:46:34 GMT
I had / have used their online contact form to request the withdrawal of my annual interest within the 5 year auto invest. This has now passed the anniversary by only a week or two, but so far very disappointed that they have not responded in anyway, not even acknowledging receipt of the contact form. this was my first contact since joining several years ago and disappointed to now know the customer service standard of communication given, seems like the recommend a friend promotion is their only priority regarding investors. Contact them via the onlline chat function. I always use that to get an instant reply.
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Post by p2pgirl on Dec 1, 2020 10:25:21 GMT
I had / have used their online contact form to request the withdrawal of my annual interest within the 5 year auto invest. This has now passed the anniversary by only a week or two, but so far very disappointed that they have not responded in anyway, not even acknowledging receipt of the contact form. this was my first contact since joining several years ago and disappointed to now know the customer service standard of communication given, seems like the recommend a friend promotion is their only priority regarding investors. Contact them via the onlline chat function. I always use that to get an instant reply. I second that. I've always found Kuflink to be responsive via Live Chat (and that includes conversations last week).
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Post by jonrgrant on Dec 1, 2020 12:47:09 GMT
Contact them via the onlline chat function. I always use that to get an instant reply. I second that. I've always found Kuflink to be responsive via Live Chat (and that includes conversations last week). Maybe just unlucky as I tried / hoped to use live chat 4 times last week and every time it said it was busy and unavailable and they told me to use the online contact form which is what I did.
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Post by jonrgrant on Dec 1, 2020 13:05:15 GMT
Still continuing to get the below every time I try live chat (this is after confirming I have an account):-
“Thank you for confirming. Unfortunately, an agent doesn’t appear to be available right now. Please leave us your details using our online contact form and we’ll get back to you during the next working day.”
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Post by p2pgirl on Dec 2, 2020 9:24:11 GMT
Still continuing to get the below every time I try live chat (this is after confirming I have an account):- “Thank you for confirming. Unfortunately, an agent doesn’t appear to be available right now. Please leave us your details using our online contact form and we’ll get back to you during the next working day.” I've not seen that before - maybe you've just been unlucky with timing. I have had a conversation on live chat this morning and Lisa responded within 2 minutes. Maybe worth trying now?
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Post by jonrgrant on Dec 2, 2020 13:07:17 GMT
Still continuing to get the below every time I try live chat (this is after confirming I have an account):- “Thank you for confirming. Unfortunately, an agent doesn’t appear to be available right now. Please leave us your details using our online contact form and we’ll get back to you during the next working day.” I've not seen that before - maybe you've just been unlucky with timing. I have had a conversation on live chat this morning and Lisa responded within 2 minutes. Maybe worth trying now? I ended up emailing Lisa this morning and she did respond and appears to be helpful in the situation. Lisa has asked for details which I have sent ie what my enquiry was regarding. Hopefully within the next day or two interest payment will be resolved and I will confirm when fully sorted and closed. thanks for reply and hoping luck is now on my side.
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Post by uksoul on Dec 2, 2020 14:07:02 GMT
I've not seen that before - maybe you've just been unlucky with timing. I have had a conversation on live chat this morning and Lisa responded within 2 minutes. Maybe worth trying now? I ended up emailing Lisa this morning and she did respond and appears to be helpful in the situation. Lisa has asked for details which I have sent ie what my enquiry was regarding. Hopefully within the next day or two interest payment will be resolved and I will confirm when fully sorted and closed. thanks for reply and hoping luck is now on my side. Lisa is the one i always contact, very helpful and always replies when she says she will.
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Post by jonrgrant on Dec 3, 2020 17:33:35 GMT
I ended up emailing Lisa this morning and she did respond and appears to be helpful in the situation. Lisa has asked for details which I have sent ie what my enquiry was regarding. Hopefully within the next day or two interest payment will be resolved and I will confirm when fully sorted and closed. thanks for reply and hoping luck is now on my side. Lisa is the one i always contact, very helpful and always replies when she says she will. Pleased to say that Lisa was very helpful and professional and has fully sorted and resolved the situation.
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Post by uksoul on Dec 3, 2020 17:46:57 GMT
Lisa is the one i always contact, very helpful and always replies when she says she will. Pleased to say that Lisa was very helpful and professional and has fully sorted and resolved the situation. that's good it's all sorted..Lisa gets a lot of praise from Kufflinkers..
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