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Post by tommycatz on Dec 2, 2020 18:24:36 GMT
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Post by EJi on Dec 3, 2020 12:59:40 GMT
It's a slow process. I'm still waiting for the ombudsman about my complaint at the start of the year about the misleading interest rate changes. They can't blame that on Covid.
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Post by fooledagain on Dec 16, 2020 18:39:08 GMT
Appreciate any feedback on your progress with the FOS. I have formal complaints raised with Lending Works following the purported negative rates and am not hopeful of resolution by LW and am expecting to require FOS involvement.
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Post by EJi on Jan 12, 2021 13:58:13 GMT
I've finally heard back from the Ombudsman asking for more details.
I first submitted the complaint at the beginning of February 2020 so
it's taken almost a year to get my case heard.
I was surprised they knew nothing about the case. People on here were saying they were going to complain but it seems nobody did, or maybe I'm
just the first in the queue.
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Post by buzzablinio on Jan 12, 2021 16:04:40 GMT
I've finally heard back from the Ombudsman asking for more details.
I first submitted the complaint at the beginning of February 2019 so
it's taken almost a year to get my case heard.
I was surprised they knew nothing about the case. People on here were saying they were going to complain but it seems nobody did, or maybe I'm
just the first in the queue.
My complaint is active and with the Ombudsman since early last year. I suspect some that complain on here haven't bothered following the process of reaching deadlock with LW and then continuing on to the Ombudsman. Shame as no complaint, no compensation. LW will not come to you anytime soon, you have to be proactive....or of course just accept their practices 🙂
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Post by fooledagain on Jan 22, 2021 15:18:50 GMT
Recently received my final response from LW and as expected does not address my complaint remotely. At least I can now move to next stage with FOS.
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Post by tommycatz on Feb 14, 2021 21:40:27 GMT
Just submitted my complaint.
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