tjtl
Posts: 232
Likes: 351
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Post by tjtl on Aug 30, 2022 7:51:34 GMT
Site looks mucked up again. My holdings in 3 loans no longer appear in loan-parts this morning- no explanation, no proceeds, nothing just a drop in my gross assets of over £20k (they are all going to have write downs, but net worth is still in 5 figures).
I ASSUME this is just another IT muck-up rather than anything worse, but even if it is this Relendex are having too many IT muck-ups, does not inspire confidence at all. Given the quality of the loans has improved (so more confidence in the underlying loans) it is disappointing that my confidence in Relendex is near zero.
Client service remains poor.
Grateful to hear if anyone else has same problem today.
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tjtl
Posts: 232
Likes: 351
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Post by tjtl on Aug 30, 2022 8:41:51 GMT
To be fair- now sorted- decent problem solving by the Reledex team
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Post by uksoul on Aug 31, 2022 4:11:23 GMT
Site looks mucked up again. My holdings in 3 loans no longer appear in loan-parts this morning- no explanation, no proceeds, nothing just a drop in my gross assets of over £20k (they are all going to have write downs, but net worth is still in 5 figures). I ASSUME this is just another IT muck-up rather than anything worse, but even if it is this Relendex are having too many IT muck-ups, does not inspire confidence at all. Given the quality of the loans has improved (so more confidence in the underlying loans) it is disappointing that my confidence in Relendex is near zero. Client service remains poor. Grateful to hear if anyone else has same problem today. I had similar probs with a couple of loans but now sorted. They have slipped back on customer service after an uplift, post mass survey last year. The promised platform update looks like it will never happen.
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Post by gramsky on Apr 9, 2023 8:16:57 GMT
A couple of days ago I had a loan part in my standard account and several loan parts in my ISA (Edinburgh (Leith, Constitution Street) Residential Development - Senior Tranche) which were 'Not eligible' and have now disappeared altogether with no sign of repayment into cash.
Anyone else having similar problems?
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Post by uksoul on Apr 10, 2023 11:39:55 GMT
A couple of days ago I had a loan part in my standard account and several loan parts in my ISA (Edinburgh (Leith, Constitution Street) Residential Development - Senior Tranche) which were 'Not eligible' and have now disappeared altogether with no sign of repayment into cash. Anyone else having similar problems? Usually means some update, partial/full repayment forthcoming. Have you contacted the admin ?
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