ianj
Member of DD Central
Posts: 656 
Likes: 520
|
Post by ianj on Feb 1, 2015 7:53:00 GMT
On my dashboard, BACS Funding Deficit shows £1,000.00 even though I sent £1,000.00 via Faster Payments nearly 48 hours ago. Are Saving Stream's systems down? Or is it just me? Ditto! 
|
|
paulg
Member of DD Central
Posts: 312
Likes: 189
|
Post by paulg on Feb 1, 2015 9:05:07 GMT
What has happened to the weekly update for 30/01/2015? Live loans on the website shows "£-1,098.93 available funding remaining" and has done for the last 24 hours. What is happening? On my dashboard, BACS Funding Deficit shows £1,000.00 even though I sent £1,000.00 via Faster Payments nearly 48 hours ago. Are Saving Stream's systems down? Or is it just me? On "Live Loans" PLB 7 & 8 have been out of kilter since Thursday, and the boat loan ID 56 expired on Friday and is now showing 2 days overdue. As well as BACS Funding Deficits there seems to be a delay in paying withdrawals. No updates to the other loans expected to be drawn down last week apart from PBL 11,12,13. And Saving Stream have not logged into this forum since Wednesday.
|
|
justsaying
Member of DD Central
Posts: 112 
Likes: 66
|
Post by justsaying on Feb 1, 2015 9:30:40 GMT
When did you send the payment? Things dont tend to get updated over the weekends by SS
|
|
|
|
Post by duncandive on Feb 1, 2015 9:47:18 GMT
What has happened to the weekly update for 30/01/2015? Live loans on the website shows "£-1,098.93 available funding remaining" and has done for the last 24 hours. What is happening? On my dashboard, BACS Funding Deficit shows £1,000.00 even though I sent £1,000.00 via Faster Payments nearly 48 hours ago. Are Saving Stream's systems down? Or is it just me? The -£1,098.93 has been there since Thursday, when I was beaten to the post for a bid on PBL008. I sent an email to Tim asking about what happens to my over bid of £498.93. So far I have just received an automatic reply to say my 'Request received' and 'Your request (10) has been received and is being reviewed by our support staff.' Up until now I have always received a Very Rapid Reply in person from Tim. Maybe he has taken a well deserved holiday. I'd rather that than he was sick of course.
|
|
elgerod
Member of DD Central
Posts: 99
Likes: 29
|
Post by elgerod on Feb 1, 2015 13:15:19 GMT
When did you send the payment? Things dont tend to get updated over the weekends by SS At 5 a.m. on Friday, 30th January, so it should have been processed in plenty of time before the weekend.
|
|
|
|
Post by Deleted on Feb 1, 2015 13:21:24 GMT
It's Feb 1st so just checked my account and January interest payments havent been done either. I guess the SS people have had a long weekend away and hopefully these issues will be dealt with on Monday.
|
|
|
|
Post by duncandive on Feb 1, 2015 17:42:52 GMT
It looks like some one has been into the 'office' at SS on a Sunday. The over bidding has now been sorted out. All except for a new one for £1.00 that is...
|
|
mikes1531
Member of DD Central
Posts: 6,453
Likes: 2,320
|
Post by mikes1531 on Feb 1, 2015 22:08:20 GMT
It looks like some one has been into the 'office' at SS on a Sunday. The over bidding has now been sorted out. All except for a new one for £1.00 that is... It's good to see that something has happened, but I still don't have the usual weekly update or the 31/Jan interest credited to my account. It would seem that we have to wait until at least Monday for those.
|
|
|
|
Post by duncandive on Feb 1, 2015 22:18:08 GMT
It looks like some one has been into the 'office' at SS on a Sunday. The over bidding has now been sorted out. All except for a new one for £1.00 that is... It's good to see that something has happened, but I still don't have the usual weekly update or the 31/Jan interest credited to my account. It would seem that we have to wait until at least Monday for those. Same here re. the weekly update and interest. I'm looking forward to my first payment of interest since joining SS on 1st Jan.
|
|
|
|
Post by savingstream on Feb 2, 2015 8:58:30 GMT
Apologies for the delay in responding to support issues over the weekend. We did put the laptops down for a brief weekend ski. Normal service will resume this morning with deposits and withdrawals being processed, support queries answered, monthly interest payments being made and weekly updates being sent. Thanks for your patience.
|
|
star dust
Member of DD Central
Posts: 2,998
Likes: 3,531
|
Post by star dust on Feb 2, 2015 9:39:56 GMT
Apologies for the delay in responding to support issues over the weekend. We did put the laptops down for a brief weekend ski. Normal service will resume this morning with deposits and withdrawals being processed, support queries answered, monthly interest payments being made and weekly updates being sent. Thanks for your patience. Looking forward to it all. A deserved break I am sure, glad you didn't break any legs or anything  .
|
|
|
|
Post by duncandive on Feb 2, 2015 9:48:16 GMT
Apologies for the delay in responding to support issues over the weekend. We did put the laptops down for a brief weekend ski. Normal service will resume this morning with deposits and withdrawals being processed, support queries answered, monthly interest payments being made and weekly updates being sent. Thanks for your patience. Well I'm sure you folks deserved a break. Welcome back 
|
|
justsaying
Member of DD Central
Posts: 112
Likes: 66
|
Post by justsaying on Feb 2, 2015 9:52:42 GMT
Interest payments are coming through now, this is my first full month with SS so was much anticipated, look forward to the weekly update in due course
|
|
|
|
Post by duncandive on Feb 2, 2015 9:54:33 GMT
Interest payments are coming through now, this is my first full month with SS so was much anticipated, look forward to the weekly update in due course Same here... it's kind of excitting
|
|
elgerod
Member of DD Central
Posts: 99
Likes: 29
|
Post by elgerod on Feb 2, 2015 21:24:48 GMT
Apologies for the delay in responding to support issues over the weekend. We did put the laptops down for a brief weekend ski. Normal service will resume this morning with deposits and withdrawals being processed, support queries answered, monthly interest payments being made and weekly updates being sent. Thanks for your patience. Dear Saving Stream, Thank you for the explanation. I think it would have been a good idea, even courteous, to have put a brief message on this forum in advance, so then lenders would not have been concerned over the weekend about the various irregularities that were noted. Maybe next time when you spend a brief weekend sailing?
|
|
.