zlb
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Post by zlb on Aug 7, 2023 7:00:07 GMT
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Post by bracknellboy on Aug 7, 2023 7:22:16 GMT
the same risk as for any other financial body, but greater because you can expect that there is a higher probability that they are a less competent organisation. With regard to your original post. "This looks like they have been hacked and our data leaked - is there any legal recourse to action, e.g. compensation on this?" Rather than worry about compensation at this stage, I'd be worrying about potential damage. 1) Have you informed c2fund ? If not, do it. 2) Passwords. Is your password on your account common to other accounts ? If so, get changing them (which does not mean that your password has been hacked, but do you want to wait until you know ? 3) Bank card information: do they hold that ? etc. I'm not an expert, but if you have not been damaged (no loss incurred) and they act quickly and appropriately once they know, I would doubt 'compensation' would be due as what would they be compensating for ? If they don't act quickly and appropriately then they could be subject to action (data protection, FCA ...) What is odd is that you are saying it is coming from a bonefide c2fund domain email address - if that is their valid domain but I think uou are suggesting it is. Which would mean its more than a case of stealing customer data.
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Greenwood2
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Post by Greenwood2 on Aug 7, 2023 8:12:33 GMT
If it's not genuinely from them, and it is a valid email address (have you had messages from that address before?) Then it seems their email has been hacked, I believe hacking email accounts and sending out messages to everyone on a contact list is relatively common. Tell them ASAP. Edit: It happened to a friends companies email account, everyone on the contact list got a dodgy email with a hacking virus included.  |
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zlb
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Posts: 1,412
Likes: 331
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Post by zlb on Aug 7, 2023 8:14:06 GMT
the same risk as for any other financial body, but greater because you can expect that there is a higher probability that they are a less competent organisation. With regard to your original post. "This looks like they have been hacked and our data leaked - is there any legal recourse to action, e.g. compensation on this?" Rather than worry about compensation at this stage, I'd be worrying about potential damage. 1) Have you informed c2fund ? If not, do it. 2) Passwords. Is your password on your account common to other accounts ? If so, get changing them (which does not mean that your password has been hacked, but do you want to wait until you know ? 3) Bank card information: do they hold that ? etc. I'm not an expert, but if you have not been damaged (no loss incurred) and they act quickly and appropriately once they know, I would doubt 'compensation' would be due as what would they be compensating for ? If they don't act quickly and appropriately then they could be subject to action (data protection, FCA ...) What is odd is that you are saying it is coming from a bonefide c2fund domain email address - if that is their valid domain but I think uou are suggesting it is. Which would mean its more than a case of stealing customer data. thanks, yes I've looked further on what I can do, and what they might have to do re ICO. Yes it does look like their domain is in use by another party unless there is an encoded letter within the string which isn't actually the letter - that said, I've seen scams look like a genuine gmail address which has something else operating behind it. Many years ago there was a data leak from a firm - maybe equifax (long time ago) and they offered free access to a data protection service (again too long ago to remember the name) - that kind of 'compensation' is what might be appropriate if this is what has happened. Edit: yes... of course, they also have access to C2f systems to send messages to phones from the c2f account. Almost wonder whether they are locked out of their own systems atm; and whether I should not email them atm...
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