adrianc
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Post by adrianc on Feb 15, 2024 20:10:11 GMT
Another 30yr FD veteran here. When I see the hoops herself has to go through with Barclays to do so much stuff that's just a doddle with FD... But, yeh, I can see why a transfer to an Estonian bank might raise eyebrows, especially with the direct crypto stuff. Why ? That's the EU. Yes, it is. But it's still perceived by many as slightly... wild west east.
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Post by overthehill on Feb 15, 2024 20:20:29 GMT
Online banking ,when it works ,is great . But when it doesn't its completely f*cked. ' cue for nostalgic music: 'Remember when you walked into the local bank,and they knew you by name ?' (yes, I AM really old, but that was my experience only about 5 years ago). Nearest face to face bank is now 34 miles away ,
Don't even need a branch, clydesdale bank's telephone banking based in glasgow was impeccable, every call answered within 10s, had an account since I was 17. It all turned to sh1t when their australian parent bought virgin and for some ungodly reason morphed clydesdale into virgin rather than the opposite.
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michaelc
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Post by michaelc on Feb 15, 2024 20:23:12 GMT
Yes, it is. But it's still perceived by many as slightly... wild west east. More so than Wales or about the same ?
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bernythedolt
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Post by bernythedolt on Feb 15, 2024 20:28:44 GMT
[...] That's how I spent my afternoon. Expecting customers to memorise exact dates of debits and credits is totally unreasonable. I would be spending my next afternoon looking for a new bank.
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qwakuk
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Post by qwakuk on Feb 15, 2024 20:35:45 GMT
Not had the pleasure, yet but their algorithms do seem messed up.
Only have one payee set on my Easy Saver account, which is my FD current account.
Moved £5,000 the other day, goes straight through, tried to move a further £100 a little later and it insisted on sending me a 2FA code to authorise the transaction as well as biometrics to finish the transaction.
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Post by bracknellboy on Feb 15, 2024 22:15:35 GMT
fwiw I've been a First Direct customer for twenty odd years and the service has never been short of excellent. Quite incredible really. Think it's about 30 years for me with First Direct and never once had a problem transferring larger sums. Now I've jinxed it, though. My experiences with Santander have been consistently grim. Likewise 30+ years with FD. Was always great customer service. The absolute best. However I disagree with others about never having had problems. I think it started 2 or 3 years ago that I started issues with them: auto triggering of fraud checks, causing them to call me and if I missed the calls transactions being cancelled/block. Like withe captainconfident's experience with Santander, this would be on transactions to accounts in my name at a different bank. Including where I'd previously made transactions to same account. And started to be large amounts of time on hold as well. So absolute dire compared to their previous impeccable customer service levels. I came close to leaving but didn't. Things have improved quite a bit now again.
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Post by bracknellboy on Feb 15, 2024 22:18:23 GMT
I have in the last few months stuffed a fair bit of cash into a Santander Easy Access account. It is now my largest easy access account. I hope this is not going to be a thing that I am going to experience when trying to pull it back out.
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benaj
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Post by benaj on Feb 15, 2024 22:29:28 GMT
I think nowdays the fraud team have more different types of questions to verify the person making the transaction. Even without voice security activated, they can analyse your voice a little bit. The last thing you don’t want is a branch visit to unfreeze the account.
Well, at least those online only banks / e wallet don’t have branches for that.
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spiral
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Post by spiral on Feb 16, 2024 10:53:39 GMT
I too am a long standing FD customer. Last year I opened a joint account with them in addition to my sole account to use as a linked account for savings transfers.
For the first 6 months, calls from fraud team were regular. Almost always a new payee would result in a call and many existing payees if transferring a large sum would result in a call.
I would say that other than the inconvenience, the process was pretty straightforward. After a 10-20 minute call, the funds would be released straight away. One thing I couldn't understand though was if you had to exceed the transaction limit (and therefore needed to make 2 payments) only 1 of them ever got flagged. Many a time I could see that 1 payment had arrived at the destination before the fraud call had come through. I often wondered what they would have done if at the end of the call I decided that I was the subject of a scam and asked them not to proceed with the payment. I would also add that the longest I had to wait before being contacted was about 50 mins so on the whole, a pretty quick process from being flagged to being released. bracknellboy I have not had any problems withdrawing from santander easy access account to FD, even when moving their daily limit of 25K.
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benaj
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Post by benaj on Feb 16, 2024 11:17:14 GMT
Open more FD savings account for transferring more money, multiple of 5^2 k per day. They are all your own FD accounts.
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mah
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Post by mah on Mar 31, 2024 22:04:46 GMT
I have had absolutely no issues with First Direct in my last 14 years with them and I particularly like their 1st question and how they can identify me with just my Postcode alone.
I had a similar Fraud Flag from Santander recently while trying to transfer 1K to StreamBank, but was quick and easy to sort. I can understand why - it's a relatively unknown bank and the 1st transfer was 1K. I normally do a £1 or £10 1st transfer while setting up the payee and never had issues from then on. But having said that, I remember a bitter experience with Santander about 7-8 years back. Flagged for Fraud and I couldn't call - they will call back. OK, get a call and I have to give loads of details incl my date of birth and he wouldn't identify himself - neither the name, nor the number, nor the Company/Bank, nor the reason for call - classic red flags. I said how can I give all those security details without even knowing who is on the other side ? Answer is - sorry can't progress this. So, I raised a stinking complaint and a lady contacted back and agreed with everything that I said. I actually asked her if they recommendeded giving my account no, full name & address and date of birth to complete cold callers (!), to which she admitted it was wrong and strange and she had no answers for the reason. But she did confirm it was a genuine call and sorted the problem out - but it took 2 days.
There was a similar issue with Halifax long back - a fixed deposit or Notic eaccount or something matured. A very large sum and I was trying to transfer it out to Halifax's Current Account and they wouldn't let me. Took almost a week to sort. That's when I decided to close all accounts with Halifax.
Oh the Security woes !
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adrianc
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Post by adrianc on Apr 1, 2024 8:47:25 GMT
I have had absolutely no issues with First Direct in my last 14 years with them and I particularly like their 1st question and how they can identify me with just my Postcode alone. They use the postcode as known text to identify you using voice recognition software.
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keitha
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2024, hopefully the year I get out of P2P
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Post by keitha on Apr 1, 2024 10:06:43 GMT
I have had absolutely no issues with First Direct in my last 14 years with them and I particularly like their 1st question and how they can identify me with just my Postcode alone. They use the postcode as known text to identify you using voice recognition software. I was on to a financial services provider on Saturday "Sir, we need to pass security, can you please give me your postcode" having had problems with people understanding ( I have an East midlands accent ) i started "November Papa" which everyone understands, not this guy "Sorry Sir, you have failed security check November is not your postcode" "Sir let us try something else" Can you give me the last 4 dig its ( and yes that's what he said ) of the account number, so I said "ok let me get the card", "sorry sir you have failed security" click call back having got card ready, and breeze straight through
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eeyore
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Post by eeyore on Apr 1, 2024 10:25:12 GMT
....... "sorry sir you have failed security" click Very similar to my experience with AJBell...
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Post by wiseclerk on Apr 1, 2024 10:58:05 GMT
Given that during the call 10 min wait they confirm that I am calling on the designated phone number for the account, the one they send access codes to, so how can I "fail identification"? I guess they assume you could spoof caller id.
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