ramblin rose
Member of DD Central
“Some people grumble that roses have thorns; I am grateful that thorns have roses.” — Alphonse Karr
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Post by ramblin rose on Mar 16, 2015 18:56:00 GMT
So, who's had to send in documents to wellesleyco to get their identity verified? I certainly didn't have to. I referred my mother to WC earlier today, and she was only given the opportunity to input her current address where she's only lived for 6 months. We've set up a number of other accounts for her in the past few months and we've always had the option to give her previous address, where she had lived for about 50 years, and as a result been able to open all the accounts without any hassle at all. WC, on the other hand, have just asked her to send in documents by post, which she really doesn't want the hassle of doing. She was quite flustered to get this demand as she wasn't expecting it and hasn't had to do it before, and when she emailed her previous address, at my suggestion, WC told her they couldn't use it and that she'd have to send things in. The result of this is that she's feeling rather negative towards them, before she's even got started. Was this really necessary? She has no intention of sending any documents in by post, so this inflexibility has probably cost them a customer. It's a shame really, as I was very happy to recommend them. |
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Post by yorkshireman on Mar 16, 2015 20:26:18 GMT
So, who's had to send in documents to wellesleyco to get their identity verified? I certainly didn't have to. I referred my mother to WC earlier today, and she was only given the opportunity to input her current address where she's only lived for 6 months. We've set up a number of other accounts for her in the past few months and we've always had the option to give her previous address, where she had lived for about 50 years, and as a result been able to open all the accounts without any hassle at all. WC, on the other hand, have just asked her to send in documents by post, which she really doesn't want the hassle of doing. She was quite flustered to get this demand as she wasn't expecting it and hasn't had to do it before, and when she emailed her previous address, at my suggestion, WC told her they couldn't use it and that she'd have to send things in. The result of this is that she's feeling rather negative towards them, before she's even got started. Was this really necessary? She has no intention of sending any documents in by post, so this inflexibility has probably cost them a customer. It's a shame really, as I was very happy to recommend them. My wife had the same problem with Rebuilding Society even though we’ve lived at our current address for practically 30 years, so they lost her business.
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bugs4me
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Post by bugs4me on Mar 16, 2015 20:44:44 GMT
So, who's had to send in documents to wellesleyco to get their identity verified? I certainly didn't have to. I referred my mother to WC earlier today, and she was only given the opportunity to input her current address where she's only lived for 6 months. We've set up a number of other accounts for her in the past few months and we've always had the option to give her previous address, where she had lived for about 50 years, and as a result been able to open all the accounts without any hassle at all. WC, on the other hand, have just asked her to send in documents by post, which she really doesn't want the hassle of doing. She was quite flustered to get this demand as she wasn't expecting it and hasn't had to do it before, and when she emailed her previous address, at my suggestion, WC told her they couldn't use it and that she'd have to send things in. The result of this is that she's feeling rather negative towards them, before she's even got started. Was this really necessary? She has no intention of sending any documents in by post, so this inflexibility has probably cost them a customer. It's a shame really, as I was very happy to recommend them. Suggest you pick the phone up to them ramblin rose - I know you shouldn't have to but they are very helpful. Possibly something has triggered on the automatic system imposed on everyone by the regulations which seem to change by the day.
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oldgrumpy
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Post by oldgrumpy on Mar 17, 2015 8:54:48 GMT
Another PR job for the very helpful Mel Aziz?  |
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ramblin rose
Member of DD Central
“Some people grumble that roses have thorns; I am grateful that thorns have roses.” — Alphonse Karr
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Post by ramblin rose on Mar 17, 2015 9:38:04 GMT
Another PR job for the very helpful Mel Aziz? It's actually Mel who has dug her heals in and is refusing to offer any possible on-line/electronic solution to my mum  So not THAT helpful in this case. (Beginning to wonder what century I'm living in. Mutter.)
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oldgrumpy
Member of DD Central
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Post by oldgrumpy on Mar 17, 2015 11:00:26 GMT
Oh dear! Looks like someone has set the rules and rigidity is enforced. She is not allowed to use initiative on this regulation.
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Post by batchoy on Mar 17, 2015 12:58:56 GMT
Another PR job for the very helpful Mel Aziz? It's actually Mel who has dug her heals in and is refusing to offer any possible on-line/electronic solution to my mum So not THAT helpful in this case. (Beginning to wonder what century I'm living in. Mutter.) Not as bad as the bank that refused to set up a paperless online bank account for me because it would not accept statements printed out from a similar bank account with another bank, and bills printed out from paperless utility accounts.
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bugs4me
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Post by bugs4me on Mar 17, 2015 13:56:03 GMT
Another PR job for the very helpful Mel Aziz? It's actually Mel who has dug her heals in and is refusing to offer any possible on-line/electronic solution to my mum So not THAT helpful in this case. (Beginning to wonder what century I'm living in. Mutter.) How to shoot yourself in the foot. wellesleyco used to be fairly active round this forum but like many P2P lenders once they achieve a certain size - whatever that is - they tend to simply ignore feedback which requires intervention. What is it with basic customer service these days! The only alternative is to put it in your name, assuming you already deal with them but it's not exactly an ideal situation and in my book it comes down to whether they deserve your business. Think I know which way I'd vote on that.
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am
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Post by am on Mar 17, 2015 22:12:51 GMT
One of the other sites was wanting to see a passport or a driving licence (or possibly photocopies - I don't remember the exact demand), discriminating against non-drivers who don't engage in overseas travel.
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bugs4me
Member of DD Central
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Post by bugs4me on Mar 17, 2015 22:23:40 GMT
One of the other sites was wanting to see a passport or a driving licence (or possibly photocopies - I don't remember the exact demand), discriminating against non-drivers who don't engage in overseas travel. What is it with some companies that are not prepared to invest in the necessary AML checking systems and if you fail to tick one box, for whatever reason, then effectively want you to jump through the hoops. Just about anyone can Photoshop a passport or dl these days - it's certainly not rocket science.
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webwiz
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Post by webwiz on Mar 18, 2015 11:34:36 GMT
The worst experience I had with ID checks was with Post Office Savings. It's amazing how easy it is sometimes and yet so difficult on other occasions.
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oldgrumpy
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Post by oldgrumpy on Mar 18, 2015 11:43:17 GMT
I achieved easy online registration with Barnsley Building Society about five years ago to save in a (then) competitive savings account. About two months later I tried to open a similar account with the Yorkshire Building Society, and had to send off all sorts of paper evidence that I was who I said I was. They were almost dismissive when I said I had no current valid passport! The process took them about ten days!! Guess who owned the Barnsley Building Society at the time!!! They meekly said in a reply to my complaint, "We are run as totally independent businesses and have no access to each other's information." Yeah, right ....not. <thinks> i wonder if that yorkshireman was on the reg. staff at YBS at that time ...  |
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Post by yorkshireman on Mar 18, 2015 12:19:09 GMT
I achieved easy online registration with Barnsley Building Society about five years ago to save in a (then) competitive savings account. About two months later I tried to open a similar account with the Yorkshire Building Society, and had to send off all sorts of paper evidence that I was who I said I was. They were almost dismissive when I said I had no current valid passport! The process took them about ten days!! Guess who owned the Barnsley Building Society at the time!!! They meekly said in a reply to my complaint, "We are run as totally independent businesses and have no access to each other's information." Yeah, right ....not. <thinks> i wonder if that yorkshireman was on the reg. staff at YBS at that time ... And they also own Chelsea and Norwich and Peterborough Building Societies! Regardless of whether it’s a building society or a P2P platform, the requirement for paper ID beggars belief in this day and age when we are continually being exhorted to go paperless and be green, although I have my own thoughts on the latter which I will keep to myself. 
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Post by yorkshireman on Mar 18, 2015 12:39:20 GMT
I achieved easy online registration with Barnsley Building Society about five years ago to save in a (then) competitive savings account. About two months later I tried to open a similar account with the Yorkshire Building Society, and had to send off all sorts of paper evidence that I was who I said I was. They were almost dismissive when I said I had no current valid passport! The process took them about ten days!! Guess who owned the Barnsley Building Society at the time!!! They meekly said in a reply to my complaint, "We are run as totally independent businesses and have no access to each other's information." Yeah, right ....not. <thinks> i wonder if that yorkshireman was on the reg. staff at YBS at that time ... PS. I’m proud to say that my background is in manufacturing not the financial sector. That means that I'm skilled at spinning a yarn.
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oldgrumpy
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Post by oldgrumpy on Mar 18, 2015 13:06:27 GMT
No wonder you've got a nose for spotting when there's trouble at t'mill!  |
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So not THAT helpful in this case. (Beginning to wonder what century I'm living in. Mutter.)
