|
|
Post by nbk on Mar 25, 2015 8:41:51 GMT
Do we know of a contact email address or number that I can use for SS. A deposit of funds I made a week ago seems to remain uncredited and I need to chase someone.
|
|
bugs4me
Member of DD Central
Posts: 1,845
Likes: 1,478
|
Post by bugs4me on Mar 25, 2015 8:48:27 GMT
Do we know of a contact email address or number that I can use for SS. A deposit of funds I made a week ago seems to remain uncredited and I need to chase someone. go here
|
|
|
|
Post by nbk on Mar 25, 2015 8:51:46 GMT
bugs4me - I see this menu option only available when 'Logged Out' which caught me out. Thanks for the pointer.
|
|
|
|
Post by duncandive on Mar 25, 2015 11:24:15 GMT
Do we know of a contact email address or number that I can use for SS. A deposit of funds I made a week ago seems to remain uncredited and I need to chase someone. Hi nbk , when you made your deposit of funds, did you also use the 'Instant Deposit' page to inform SavingStream that you had made a deposit. They use this to match up with funds that arrive into the holding account.
|
|
gc
Member of DD Central
Posts: 152 
Likes: 141
|
Post by gc on Mar 25, 2015 12:06:03 GMT
Do we know of a contact email address or number that I can use for SS. A deposit of funds I made a week ago seems to remain uncredited and I need to chase someone. Hi nbk , when you made your deposit of funds, did you also use the 'Instant Deposit' page to inform SavingStream that you had made a deposit. They use this to match up with funds that arrive into the holding account. This caught me out in the beginning!! One thing to bear in mind is that even when one makes a deposit, it may still show as a deficit on the account for (sometimes) almost up to a day at times and can freak people out. As for contacting them, if you require a quick reply, probably best going to see a medium as they'll probably get through quicker 
|
|
Liz
Member of DD Central
Posts: 2,426
Likes: 1,297
|
Post by Liz on Mar 25, 2015 12:46:44 GMT
Just do an instant deposit and they will chase you if there is a problem, well they did me anyway.
|
|
|
|
Post by nbk on Mar 26, 2015 7:03:09 GMT
Do we know of a contact email address or number that I can use for SS. A deposit of funds I made a week ago seems to remain uncredited and I need to chase someone. Hi nbk , when you made your deposit of funds, did you also use the 'Instant Deposit' page to inform SavingStream that you had made a deposit. They use this to match up with funds that arrive into the holding account. duncandive - Yes, I used 'Instant Deposit' to credit funds on the account, made an investment and then followed up a day later with a faster payment from my Bank. I have done this a number of times before with the faster payment always being reconciled within a day - so was concerned when this one didn't after a week. I dropped SS a note at support@savingstream.co.uk yesterday though and it was sorted within a couple of hours.
|
|
|
|
Post by duncandive on Mar 26, 2015 9:48:12 GMT
Glad it was sorted quickly once you made contact. They have always been pretty good with me too when I have been in the same situation. Never needed more than an email to request they look into something and like you said it then gets fixed in a couple of hours.
|
|
mikes1531
Member of DD Central
Posts: 6,453
Likes: 2,320
|
Post by mikes1531 on Mar 26, 2015 11:38:04 GMT
I dropped SS a note at support@savingstream.co.uk yesterday though and it was sorted within a couple of hours. It's good to hear that sending an email produced a result, but I'm still rather concerned that savingstream have said absolutely nothing at all to their investors about their unilateral extension of a number of loans. Their failure to communicate anything about this significant change of policy -- either here or directly via email -- is rather worrying.
|
|
gc
Member of DD Central
Posts: 152
Likes: 141
|
Post by gc on Mar 26, 2015 12:18:08 GMT
I dropped SS a note at support@savingstream.co.uk yesterday though and it was sorted within a couple of hours. It's good to hear that sending an email produced a result, but I'm still rather concerned that savingstream have said absolutely nothing at all to their investors about their unilateral extension of a number of loans. Their failure to communicate anything about this significant change of policy -- either here or directly via email -- is rather worrying. I'm sure (ok hopeful) that they will send out an update specifying their changes, mainly because I think it will hurt their investor growth. If one does a search for "Saving Stream reviews" (without quotation marks) they'll see that this board comes high up on the first page and anyone doing their homework will come across this and feel unsettled about investing... We'll just have to wait and see I guess.
|
|
