paulgul
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Post by paulgul on Mar 26, 2015 18:13:22 GMT
I contacted AZ support this morning about a problem I was having investing in a loan, I expected to hear back this afternoon, but nothing so far, not even an acknowledgement of my question. Am I being too impatient, do they normally take this long in answering. I've contacted MT in the past and had an answer back within minutes, perhaps I've been spoilt.
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wysiati
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Post by wysiati on Mar 27, 2015 12:42:05 GMT
At their worst you can wait for weeks, as I have done on more than one occasion, and never receive a response from AC and so need to follow up yourself.
That said, it is a busy office and a few hours is certainly within the bounds of reasonableness for a response. The FC target (I emphasise 'target') response time is 2 working days.
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paulgul
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Post by paulgul on Mar 27, 2015 13:16:23 GMT
I heard back this morning, all sorted now. I was probably being too impatient having been spoilt by the quick response from the likes of MT
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