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Feedback
Jun 15, 2015 10:11:23 GMT
via mobile
Post by ablrateandy on Jun 15, 2015 10:11:23 GMT
Hi henders. Yes at the moment it is in Bids on New Loans but not obvious on the dashboard. It's up near the top of the to-do list.
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locutus
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Post by locutus on Jun 15, 2015 10:46:44 GMT
Please stop opening a new tab for every other link that is clicked. It is rightfully considered bad form.
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Post by ablrate on Jun 15, 2015 15:23:22 GMT
Herein my £0.0000001worth, On the financial statement there's a load of "instant return deposits" with no explanation as to which loan There seem to be several loans called atr42-500, can you start using a loan number or something to distinguish them please. There's the one on the main market 11% twiddling its fingers, and there are two in the SM nominally 10% (which I don't remember seeing on the old site, are they really previous loans?) It would be nice to have a lot more than 10 lines on the financial statement (or better please an excel export), and some of the lines are abbreviated to the point of myste...... (see image) Here in the financial statement it's impossibile to work out which atr 42-500 loan the transaction applies It's weird to call a bid placed a withdrawal. On the financial statement an SM sale doesnt list the principal and the accrued interest separately (in fact the accrued interest is only shown by implication) (as private emails) I created an SM offer bottling plant £99.99 Via the dashboard I tried to amend my SM offer, but I got told I was trying to sell more than I owned, so that's an error It's a bit round the houses, create an SM offer here, but amend or cancel it on a different page taking 4 clicks . The word cancel is being used both to delete an existing offer and to abandon an offer that I'm currently preparing. (I recommend the word Abandon which has superseded the unpleasant Abort) I created an SM offer (of £100 exactly ie par) - this didn't tell me anything about the accrued interest, effective apr etc on a confirmation screen - which it should. Far too many tabs opening and leaving me logged in Still having to re-enter my bank details for withdrawal, security hazard Hi Shimself Thanks for the feedback 1. The loans do have a number, and we looked at using that but decided on the name. It maybe that if we preface each title with that loan number. We take your point and will look at making that better. 2. Withdrawal - basically we are looking at a way to consolidate your account - i.e have an easy view on money in and out. The bid is essentially 'withdrawn' from available funds and placed in pending. We are looking at the financial statements as they are not consistent.. I will table this query also. 3. The system is checking twice on amended offers and throwing up an error, we are on that. 4. We are looking at he workflow on offers, point taken. 5. Thanks - will look into that 6. Tabs opening - we spotted that early on - there is a reason given by developers - we will review.. I didint like that either but I git used to it as i just cancel the tab which takes me straight back to listed SM loans. But we will review with developers 7. The system doesn't store bank details permanently (but there are stored on our secure banking platform with Natwest). I will have the content box amended to ask only for certain identification information after the first withdrawal. Regards Ablrate
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Post by ablrate on Jun 15, 2015 15:25:56 GMT
I'm sure this must have been mentioned but haven't ploughed thru all the posts..... My dashboard doesn't show any active bids or funds currently lent when I have a bid/investment in the ATR 42 500 (still awaiting drawdown I think). The only place I can locate my money is in my financial statement where it is tagged as a withdrawal. This cannot be right; dashboard should show a full and accurate summary of my current position (not least my lump sum investments). Thanks. Hi henders This is in 'Active Bids and Offers' - usually a loan would not take long to draw down so its not an issue - but the point is taken from yourself and others so we will review and come up with a better solution. We are goig to consolidate a lot of the pertinent information on the dashboard area so where your funds are placed is more obvious. Thanks for the feedback. Regards Ablrate
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Post by ablrate on Jun 15, 2015 15:26:31 GMT
Please stop opening a new tab for every other link that is clicked. It is rightfully considered bad form. Its on the list Regards Ablrate
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indy
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Post by indy on Jun 15, 2015 16:07:02 GMT
I have just received an email from you saying you have made a payment of £1.08 into my account this is on top of the £4.34 interest I have apparently already earned this is a great rate of return on £130 for a couple of days?? Can I have some more at this rate please......
The email said my amount invested is £128.92 not £130 which it should say. The original £33.97 interest earned on ATR 42-500 @ 11% is still not showing on my dashboard.
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Post by ablrate on Jun 15, 2015 17:39:04 GMT
I have just received an email from you saying you have made a payment of £1.08 into my account this is on top of the £4.34 interest I have apparently already earned this is a great rate of return on £130 for a couple of days?? Can I have some more at this rate please...... The email said my amount invested is £128.92 not £130 which it should say. The original £33.97 interest earned on ATR 42-500 @ 11% is still not showing on my dashboard. Hi Indy Thanks for the feedback. We are aware of the trade ticket item and the issue with interest earned on the dashboard. It is in the process of being fixed. The financial account information is correct, but the dashboard figure is picking up the wrong info, it is not a massive fix and will be done shortly. The £33.97 was instant return money and does not show in interest, again your financial statements are correct and show this, but it is outside of interest earned. The reason for this is there is a general feeling that it should not be counted as interest for tax purposes. We are looking into this with our advisors for confirmation, but felt that leaving it out of interest for now, would make sense. If we are unable to count it as a capital return and have to class it as interest we will add it in or at least created a separate dashboard item. Regards Ablrate
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shimself
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Post by shimself on Jun 15, 2015 18:06:03 GMT
Can we expect an excel export for the financial statement? And or will the tax statement allow me to choose start finish dates (in my case Jan 1 to Dec 31)?
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ilmoro
Member of DD Central
'Wondering which of the bu***rs to blame, and watching for pigs on the wing.' - Pink Floyd
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Post by ilmoro on Jun 15, 2015 18:18:48 GMT
I have just received an email from you saying you have made a payment of £1.08 into my account this is on top of the £4.34 interest I have apparently already earned this is a great rate of return on £130 for a couple of days?? Can I have some more at this rate please...... The email said my amount invested is £128.92 not £130 which it should say. The original £33.97 interest earned on ATR 42-500 @ 11% is still not showing on my dashboard. Hi Indy Thanks for the feedback. We are aware of the trade ticket item and the issue with interest earned on the dashboard. It is in the process of being fixed. The financial account information is correct, but the dashboard figure is picking up the wrong info, it is not a massive fix and will be done shortly. The £33.97 was instant return money and does not show in interest, again your financial statements are correct and show this, but it is outside of interest earned. The reason for this is there is a general feeling that it should not be counted as interest for tax purposes. We are looking into this with our advisors for confirmation, but felt that leaving it out of interest for now, would make sense. If we are unable to count it as a capital return and have to class it as interest we will add it in or at least created a separate dashboard item. Regards Ablrate Very interested to see how the Instant returns get handled tax wise. Would have hugely positive impact for lenders on other platforms that pay 'interest' from the word go even if money isnt lent out eg. at the moment I have 6 months of pre-drawdown interest accummulating on one loan elsewhere. Cant see it being allowed to be anything other than interest myself. Surely cant be a capital return as capital remains the same so would have to be cashback as an incentive to lend early.
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Post by meledor on Jun 15, 2015 18:43:34 GMT
I have just received an email from you saying you have made a payment of £1.08 into my account this is on top of the £4.34 interest I have apparently already earned this is a great rate of return on £130 for a couple of days?? Can I have some more at this rate please...... The email said my amount invested is £128.92 not £130 which it should say. The original £33.97 interest earned on ATR 42-500 @ 11% is still not showing on my dashboard. Hi Indy Thanks for the feedback. We are aware of the trade ticket item and the issue with interest earned on the dashboard. It is in the process of being fixed. The financial account information is correct, but the dashboard figure is picking up the wrong info, it is not a massive fix and will be done shortly. The £33.97 was instant return money and does not show in interest, again your financial statements are correct and show this, but it is outside of interest earned. The reason for this is there is a general feeling that it should not be counted as interest for tax purposes. We are looking into this with our advisors for confirmation, but felt that leaving it out of interest for now, would make sense. If we are unable to count it as a capital return and have to class it as interest we will add it in or at least created a separate dashboard item. Regards Ablrate
You treated 'Instant Returns' as interest under the old system so I'm surprised you've made a change here without taking tax advice. I've already included it as interest in last year's tax return. In my opinion 'Instant Returns' falls within the general meaning of 'interest' (interest is the return or compensation for the use or retention by one person of a sum of money belonging to or owed to another) or else would be caught by the disguised interest provisions:
www.hmrc.gov.uk/manuals/saimmanual/SAIM2730.htm
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baldpate
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Post by baldpate on Jun 15, 2015 19:39:09 GMT
Please stop opening a new tab for every other link that is clicked. It is rightfully considered bad form. Its on the list Regards Ablrate Please, please, PLEASE only do this if you offer the option to right click the link and use the "open in new tab" option. My style of browsing is to have one tab open on a 'main' page, and to open subsidiary pages in other tabs (multiple tabs if necessary). For example, on the Secondary market page you click on "Buy or Sell loans" in the right-hand column. This opens the selected loan details at the "ALL BIDS AND OFFERS" page (currently in a new tab). So far so good, for me at least. But the link on the Secondary market page has been 'wrapped' in some way by the designer, so that when you right-click it (in Firefox) it doesn't display the standard hyperlink options list - among which (first on the standard list) is the option to "Open Link in New Tab". That option simply isn't available. This is the sort of stupid form-over-function nonsense that web designers seem unable to resist. locutus may be correct that forcing all links to open in a new tab is poor practice - but so is this nonsense of so dressing-up the links so that user's don't have any choice in the matter!
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unmadem
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Post by unmadem on Jun 15, 2015 21:20:03 GMT
Design is much cleaner than the old site which had too many places to look for functionality.
I was hoping to see download of statement and current loans as this was discussed/promised a while ago. p2pindependentforum.com/post/34054
I'd also suggest you need to add a unique loan id as a separate column on screens (and downloads) especially if you are planning an increased number of loans . It will become increasingly tedious for you to come up with unique descriptions for another loan for the same type of aircraft. When dealing with a real or perceived error from a user your support team will find it a lot easier to know they are talking about the same loan.
I'd suggest you have a prominent link to directly to "ablrate welcome" video on your homepage as it does quite a good job of explaining your proposal to potential new investors.
ablrate or ablrateandy any view on the above ?
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Post by ablrateandy on Jun 15, 2015 21:30:18 GMT
Sorry unmadem . Just jumped out of a boat and been a bit manic. 1. Reporting - we wanted to get this bit done first. The important bit being that our database structure is now exceptionally robust so fingers crossed the reporting will be easy to put together. That will be sorted as soon as we just clean out the couple of glitches that are occurring. We are VERY aware of the need to get the reporting right and it will be done in tandem with our own reporting needs, which were also held back until we are 100% happy with core functionality. That (primarily tax, but also csv, xls, yield analysis etc) are already in design. 2. Unique Loan ID - yes. They do have one and it is just a matter of implementing that within the display and on emails etc. That's a more design-y issue (functionality exists but not yet implemented) and will get done. 3. Email text, financial statement text (you didn't mention it but it sort of fits in!) is all to be sorted as well as at the moment it was obviously written by techies. 4. Good point on video thankyou!! Our customer service guru has been nagging us on that too and we will work out a more prominent way to introduce our offering. We'll probably get some good looking surfer dude to do it rather than David though so that we don't scare people off.
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duck
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Post by duck on Jun 16, 2015 6:29:07 GMT
You treated 'Instant Returns' as interest under the old system so I'm surprised you've made a change here without taking tax advice. I've already included it as interest in last year's tax return. In my opinion 'Instant Returns' falls within the general meaning of 'interest' (interest is the return or compensation for the use or retention by one person of a sum of money belonging to or owed to another) or else would be caught by the disguised interest provisions:
www.hmrc.gov.uk/manuals/saimmanual/SAIM2730.htm
I too have treated 'Instant Returns' as interest based on the discussions/rulings that were made by HMRC when this was challenged by Hargreaves Lansdown over some of their managed funds/customer loyalty schemes (year of so ago). As far as I understand it 'cash back' when given by Quidco and similar buying schemes doesn't attract income tax (that would have the potential to overwhelm HMRC if imposed) but for investments it is applicable.
HMRC is playing catch up ..... again.
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Post by ablrateandy on Jun 16, 2015 7:02:09 GMT
I think that the forefront of my thinking here is that HMRC can change their minds, so we are breaking both out separately so that people can see the two components for their own benefit and if needed subsequently. Better to have too much info than have to separate it later.
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