alison
Member of DD Central
Sanctuary!!
Posts: 356 
Likes: 99
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Post by alison on Jan 22, 2014 10:35:59 GMT
As the title says - there is a link on the FC website to a survey about your FC account management experience.
Fill your boots!!
You'll feel better after it - I do!!
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Post by yorkshireman on Jan 22, 2014 11:02:51 GMT
As the title says - there is a link on the FC website to a survey about your FC account management experience. Fill your boots!! You'll feel better after it - I do!! I’ll complete the survey and say my piece but it will be a case of “some fell on stony ground” where FC is concerned.
Excuse my cynicism but I’ve seen this all before even in my own background of manufacturing where someone comes up with the bright idea of actually consulting customers in the name of customer service and then, when the customer tells it like it really is, the initiative is quietly shelved.
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oldgrumpy
Member of DD Central
Posts: 5,087 
Likes: 3,233
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Post by oldgrumpy on Jan 22, 2014 11:21:08 GMT
I haven't looked at it. I completed the last survey and told them exactly what needed to be addressed regarding communication, default actions, and explaining apparent anomalous risk banding decisions on the actual listings. I'd only repeat the same things.
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merlin
Minor shareholder in Assetz and many other companies.
Posts: 902
Likes: 302
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Post by merlin on Jan 22, 2014 12:22:23 GMT
I haven't looked at it. I completed the last survey and told them exactly what needed to be addressed regarding communication, default actions, and explaining apparent anomalous risk banding decisions on the actual listings. I'd only repeat the same things. You could have added "and be ignored, just like the last time".
I am not being cynical when I say, "just an exercise in appearing to care about the punters and to hide genuine but ignored criticism".
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Post by mead187 on Jan 22, 2014 13:55:06 GMT
Done and done. During my day job I work through Customer comments once a month and compile nice reports for the Directors and Senior management team. I can safely say most if not all comments are disregarded and no attempts are made to adjust the business model or processes accordingly. Time and Cost restraints don't make them desirable or practical.
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