Steerpike
Member of DD Central
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Post by Steerpike on Oct 4, 2016 9:00:31 GMT
While checking the actual rate of return shown on the website against my own calculations I think that I have found a discrepancy on my account.
From the statements on the site, (investments+cash) is less than (transfers in-transfers out+interest+cashback), and so it seems that a sum has been "lost".
Have I missed something in my calculation or has anyone else encountered a discrepancy?
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n
Member of DD Central
Yet another Nick
Posts: 876
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Post by n on Oct 4, 2016 9:30:20 GMT
While checking the actual rate of return shown on the website against my own calculations I think that I have found a discrepancy on my account. From the statements on the site, (investments+cash) is less than (transfers in-transfers out+interest+cashback), and so it seems that a sum has been "lost". Have I missed something in my calculation or has anyone else encountered a discrepancy? Just checked mine and it was out by the same amount as the pending withdrawal I requested this morning.
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hendragon
Member of DD Central
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Post by hendragon on Oct 4, 2016 10:44:21 GMT
While checking the actual rate of return shown on the website against my own calculations I think that I have found a discrepancy on my account. From the statements on the site, (investments+cash) is less than (transfers in-transfers out+interest+cashback), and so it seems that a sum has been "lost". Have I missed something in my calculation or has anyone else encountered a discrepancy? Have you bought any loan parts? I thought I was in the same position but forgot to take into account charges/premium for buying loan parts
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Steerpike
Member of DD Central
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Post by Steerpike on Oct 4, 2016 12:22:19 GMT
I have not sold any loan parts, I have bought loan parts but none of those were at a premium.
My understanding is that there is a .5% charge for selling parts but no charge for buying.
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Post by parag on Oct 5, 2016 18:14:44 GMT
Steerpike The IT guys are looking at this and I'm aiming to get a response over to you tomorrow.
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shimself
Member of DD Central
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Post by shimself on Oct 6, 2016 8:29:58 GMT
While checking the actual rate of return shown on the website against my own calculations I think that I have found a discrepancy on my account. From the statements on the site, (investments+cash) is less than (transfers in-transfers out+interest+cashback), and so it seems that a sum has been "lost". Have I missed something in my calculation or has anyone else encountered a discrepancy? It strikes me it might be to do with premiums paid on loans bought on the SM ?
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Post by parag on Oct 6, 2016 19:24:18 GMT
Steerpike I have emailed you a response with a breakdown which can also be calculated using your 'Transaction Statement'. This is the best way to reconcile your account if you wish to do so. I'm happy to say, we found no discrepancy with your account. Regards, Parag
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Steerpike
Member of DD Central
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Post by Steerpike on Oct 10, 2016 10:13:27 GMT
The difference was because I had forgotten to take account of the cost of buying accrued interest on seconday market purchases.
FWIW the actual rate of return shown on the site is -6.17% whereas I make it 4.29% (depressed by the slow drawdown of the JL loan).
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jfm
Member of DD Central
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Post by jfm on Oct 20, 2016 13:08:45 GMT
Hi parag , there seems to be a problem with the website - strings like:
Funds Summary
{{model.PledgedAmount | currency:'£'}}
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Post by parag on Oct 20, 2016 13:45:15 GMT
Hi jfm. A quick refresh of the screen should solve this. This occurs if a part of the lender dashboard is not able to load properly. If this doesn't work, please let me know. We've tested our own accounts internally and they all look fine. Regards, Parag |
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hendragon
Member of DD Central
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Post by hendragon on Nov 6, 2016 8:56:24 GMT
Anyone having trouble getting the website up. I seem to be getting 502 bad gateway errors
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Post by parag on Nov 6, 2016 9:45:40 GMT
hendragon I'm getting the same error. Looking into this now.
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nw99
Posts: 340
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Post by nw99 on Nov 7, 2016 8:40:06 GMT
Unable to get into the website since Sun morning
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hendragon
Member of DD Central
Posts: 631
Likes: 619
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Website
Nov 7, 2016 9:18:26 GMT
n likes this
Post by hendragon on Nov 7, 2016 9:18:26 GMT
I hope FE don,t bank with Tesco  |
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hendragon
Member of DD Central
Posts: 631
Likes: 619
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Post by hendragon on Nov 7, 2016 10:57:41 GMT
The site is back up and running. Thanks Parag
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