|
|
Post by Deleted on Aug 26, 2015 16:56:02 GMT
Why is that whenever you send an email to F****** C**** you get an email back that reiterates exactly what you said but in a manner that suggests that you are entirely wrong and that they know better than you?
Me - I think that A is wrong because of X.
FC - We thank you for your email. However, X results from A being wrong and not as you stated. We appreciate your concern and your email will be passed on to the relevant dustbin.
|
|
adrianc
Member of DD Central
Posts: 10,012 
Likes: 5,141
Member is Online
|
Post by adrianc on Aug 26, 2015 17:15:49 GMT
I think a bit of context might help here...
|
|
acky
Posts: 481
Likes: 262
|
Post by acky on Aug 26, 2015 20:53:11 GMT
I have generally found FC's responses to e-mails to be very good! And prompt.
|
|
upland
Member of DD Central
Posts: 479
Likes: 175
|
Post by upland on Aug 27, 2015 6:24:34 GMT
I agree but I think that they are there to manage the customer care problem. They respond pretty quickly and often explain whatever it is well but they dont seem to take much notice of other problems.
|
|
|
|
Post by GSV3MIaC on Aug 27, 2015 7:35:32 GMT
Sadly it's a bit Like American Airlines facility for finding out where your baggage had gotten lost to within two minutes of you de-planing and noticing it is missing .. really slick .. the reason? "they got a lot of practise at it'.
Same with Fielding Complaints, where the front line support folks get LOTS of emails about problems (reconciliation, website errors, missing loan comments, unscrewtable transaction reports etc). The 'we were actually unable to reply within 48 hours, but your email IS important to us' response is probably hard-wired into the system by now. 8>.
|
|
