jimc99
Member of DD Central
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Post by jimc99 on Sept 4, 2015 3:49:19 GMT
Last night I sold out 6 part loans. Two have been sold and the monies appear in my account. The other four loans are shown in my account as being put up for sale BUT none of them appear as available to invest in on the main loans available page.
Anyone else experience this situation?.....and if so how did you get it resolved?...Thanks.
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jonah
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Post by jonah on Sept 4, 2015 5:07:07 GMT
I suspect an email to SS would fix it.
it is always nice to mention what and when on here too as other forum members may be able to get a piece!
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hendragon
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Post by hendragon on Sept 4, 2015 6:44:14 GMT
i have a similar problem. It seems to be related to loans that have a negative balance, in my case 25, 27,33,35,43,45 and 54. I will be sending an e-mail to ss this morning.
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oldgrumpy
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Post by oldgrumpy on Sept 4, 2015 7:14:32 GMT
I just put up two parts, 4b and 28. They are not showing as for sale yet, and they certainly haven't actually been sold. It'll probably resolve soon after the office opens.
(edit: these are not oversubscribed loans)
PS Something's alive cos now there's action on 20.
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ilmoro
Member of DD Central
'Wondering which of the bu***rs to blame, and watching for pigs on the wing.' - Pink Floyd
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Post by ilmoro on Sept 4, 2015 7:17:43 GMT
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david42
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Post by david42 on Sept 4, 2015 21:55:55 GMT
jimc99 you should be able to see the stuck loan parts listed as unsold or partly sold in the dashboard 'selling/sold loan parts' tab. This listing also shows the loan part number which helps Saving Stream unjam it for you. oldgrumpy unfortunately the oversubscription problem becomes invisible when Fred sells a loan that was oversubscribed. Others can only buy the amount that was not oversubscribed, leaving Fred unable to sell his loan part. The loan now shows as 0% available, hiding the problem. When unsuspecting Oldgrumpy sells part of the loan, Fred finally gets his part sold and Oldgrumpy gets a stuck loan part. I reduce the problem in two ways: 1) When selling some of a loan, I split the sale into several separate parts, selling small parts last. That way it is only the small parts that get stuck. 2) If I have a large stuck part I can shrink the problem if I own some more of the loan and have some cash. I calculate how much is oversubscribed by looking at the unsold percentages in the dashboard 'selling/sold loan parts' tab. I put this amount up for sale then buy the same amount back. My purchase releases my big stuck loan part, and I am now left holding a stuck loan part that is reduced to the amount of the oversubscription. That is as small as I can get it without writing to Saving Stream.
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sam i am
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Post by sam i am on Sept 5, 2015 8:49:51 GMT
I have regularly encountered this problem and just email SS as a matter of course. They usually clear it pretty quickly.
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Post by savingstream on Sept 5, 2015 8:57:40 GMT
Hi
Its a bug in the code somewhere. The new website will solve this problem. Let us know where the mistake is and we will resolve it manually for now.
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kermie
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Post by kermie on Sept 5, 2015 13:48:51 GMT
To stand the best chance of a smooth sale, I tend to sell loan parts only if there is currently 0% available. If there's a negative amount available, I don't sell, since it is likely to get stuck. But as SS have indicated, an email normally sorts it out in any case.
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Post by pepperpot on Sept 5, 2015 13:58:48 GMT
Yeah I take that approach too, but it ain't perfect. 0% might just be hiding an unfixed glitch of unknown proportions.
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oldgrumpy
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Post by oldgrumpy on Sept 5, 2015 14:45:25 GMT
I usually only sell in £100 single lumps, usually when there is little or nothing already on offer. I just had a small number recently which must have got caught in hidden glitches. I rarely have to wait many minutes before sale occurs.
Does anyone know if, when a lot is for sale, the parts on offer are queued up for sale, or sold on a random basis?
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kermie
Member of DD Central
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Post by kermie on Sept 5, 2015 14:46:29 GMT
I usually only sell in £100 single lumps, usually when there is little or nothing already on offer. I just had a small number recently which must have got caught in hidden glitches. I rarely have to wait many minutes before sale occurs. Does anyone know if, when a lot is for sale, the parts on offer are queued up for sale, or sold on a random basis? Pretty certain it's a strict queue, except that retail sellers are in front of underwriters (if indeed there are any underwriters any more on SS...)
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