alan
Posts: 55 
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Post by alan on Sept 11, 2015 16:31:21 GMT
Would really appreciate it if someone at SS could make a change to the above.
Both your advance on a deposit (i.e. your temp advance) and the actual BACS deposit receipt itself are both called Deposit.
Could you change your Deposit to, say, SS Deposit or such like as it is difficult to reconcile. It's manageable with infrequent use but as your user numbers grow and more transactions made it becomes unwieldy.
Personally I would like to see your Deposit shown as a debit, it would then cleanly show what is required from customer.
Many Thanks
Alan
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nick
Member of DD Central
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Post by nick on Sept 14, 2015 9:32:32 GMT
Would really appreciate it if someone at SS could make a change to the above. Both your advance on a deposit (i.e. your temp advance) and the actual BACS deposit receipt itself are both called Deposit. Could you change your Deposit to, say, SS Deposit or such like as it is difficult to reconcile. It's manageable with infrequent use but as your user numbers grow and more transactions made it becomes unwieldy. Personally I would like to see your Deposit shown as a debit, it would then cleanly show what is required from customer. Many Thanks Alan Seconded!
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j
Member of DD Central
Penguins are very misunderstood!
Posts: 2,188
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Post by j on Sept 23, 2015 11:02:45 GMT
Thirded!
Slighty off topic, has anyone had issues with their account balances lately? I've had many issues the last 3-4 days where I have bought, sold, deposited & pre-funded various amonuts to rebalance the portfolio. I have had a mess up every day & had to fire off emails to SS to rectify, the latest this am as they seem to have totally missed a loan part sale (luckily I have their email confirmation of sale to hand). SS used to be very quick & accurate in rectifying issues like this once pointed put to them but, they have been slow & inaccurate lately! Is it just me?
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Post by pepperpot on Sept 23, 2015 12:49:15 GMT
Thirded! Slighty off topic, has anyone had issues with their account balances lately? I've had many issues the last 3-4 days where I have bought, sold, deposited & pre-funded various amonuts to rebalance the portfolio. I have had a mess up every day & had to fire off emails to SS to rectify, the latest this am as they seem to have totally missed a loan part sale (luckily I have their email confirmation of sale to hand). SS used to be very quick & accurate in rectifying issues like this once pointed put to them but, they have been slow & inaccurate lately! Is it just me? Yep, a constant bug bear. But after sending an email about 4 stuck sales at 13.40pm, I just got a reply at 13.42pm saying it had been sorted. I can't complain at the speed of service!
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SteveT
Member of DD Central
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Post by SteveT on Sept 23, 2015 12:51:06 GMT
Thirded! Slighty off topic, has anyone had issues with their account balances lately? I've had many issues the last 3-4 days where I have bought, sold, deposited & pre-funded various amonuts to rebalance the portfolio. I have had a mess up every day & had to fire off emails to SS to rectify, the latest this am as they seem to have totally missed a loan part sale (luckily I have their email confirmation of sale to hand). SS used to be very quick & accurate in rectifying issues like this once pointed put to them but, they have been slow & inaccurate lately! Is it just me? I sold about 10 parts yesterday in older loans and bought 5 or 6 in newer ones. By early evening, all the cash had arrived back in my account and so I was able to offset the BACS deficit. Worked like clockwork for me.
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ramblin rose
Member of DD Central
“Some people grumble that roses have thorns; I am grateful that thorns have roses.” — Alphonse Karr
Posts: 1,370
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Post by ramblin rose on Sept 23, 2015 16:10:37 GMT
Thirded! Slighty off topic, has anyone had issues with their account balances lately? I've had many issues the last 3-4 days where I have bought, sold, deposited & pre-funded various amonuts to rebalance the portfolio. I have had a mess up every day & had to fire off emails to SS to rectify, the latest this am as they seem to have totally missed a loan part sale (luckily I have their email confirmation of sale to hand). SS used to be very quick & accurate in rectifying issues like this once pointed put to them but, they have been slow & inaccurate lately! Is it just me? I sold about 10 parts yesterday in older loans and bought 5 or 6 in newer ones. By early evening, all the cash had arrived back in my account and so I was able to offset the BACS deficit. Worked like clockwork for me. I'm sometimes having to wait till the following day for stuck sales to work their way through the system as others come along to sell and clear mine through, but they're all coming through in the end and my BACS deficit can likewise then be cleared. Also working like clockwork provided I'm patient on occasions.
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j
Member of DD Central
Penguins are very misunderstood!
Posts: 2,188
Likes: 540
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Post by j on Sept 23, 2015 17:05:52 GMT
I sold about 10 parts yesterday in older loans and bought 5 or 6 in newer ones. By early evening, all the cash had arrived back in my account and so I was able to offset the BACS deficit. Worked like clockwork for me. I'm sometimes having to wait till the following day for stuck sales to work their way through the system as others come along to sell and clear mine through, but they're all coming through in the end and my BACS deficit can likewise then be cleared. Also working like clockwork provided I'm patient on occasions. It's been 2 days for me now & the sale is completely missing from my transactions so if it doesn't get sorted by midday tomorrow it will be a 5th email in 48 hours to SS
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