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Post by carol167 on Dec 2, 2015 11:07:55 GMT
Just been asked on the platform to submit the Authorize Token that's been sent to my mobile before I can do anything else on the platform. Except I haven't been sent it. So now I'm completely locked out - I can't even access the contact form to email SS to tell them. Lovely. Thanks. Very helpful.  I guess I'll wait a bit and hope or something. Anyone got their phone number ? SS - perhaps leaving the contact form still accessible would be useful. 
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Post by dodgeydave on Dec 2, 2015 11:11:43 GMT
Go to your account .
Then security details
You have to log in with the code when you change computers
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paulgul
Member of DD Central
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Post by paulgul on Dec 2, 2015 11:18:36 GMT
- I can't even access the contact form to email SS to tell them. Lovely. Thanks. Saving Stream email is support@savingstream.co.uk
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Post by carol167 on Dec 2, 2015 11:20:48 GMT
Thanks but a) I haven't changed computers and b) my phone has not had any text message from SS today. (so far anyway). I did move the mobile number to the correct field when they switched websites last week and I did go through the use the authorize method - and they did send me a code on that day which worked. Yes Ive tried the same code today - but as I would have hoped - it didn't work - you need a new code - which has not magicked it's way to my mobile. I did get the sms about the new loan going live. I dunno... two emails every time SS emails me now... and no phone code. We're doing well. 1 step forwards, 2 steps backwards.
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paulgul
Member of DD Central
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Post by paulgul on Dec 2, 2015 11:20:27 GMT
Go to your account . Then security details You have to log in with the code when you change computers I've never come across this before and I use a selection of computers and mobiles - I don't think SS have my mobile number to send me a text
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ramblin rose
Member of DD Central
“Some people grumble that roses have thorns; I am grateful that thorns have roses.” — Alphonse Karr
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Post by ramblin rose on Dec 2, 2015 11:21:05 GMT
SS - perhaps leaving the contact form still accessible would be useful. It is - home page, bottom right link.
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oldgrumpy
Member of DD Central
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Post by oldgrumpy on Dec 2, 2015 11:22:06 GMT
Go to your account . Then security details You have to log in with the code when you change computers That's annoying. I've been in SS for a couple of years so I wouldn't have a clue what the code is, so I would be stuck!
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Post by dodgeydave on Dec 2, 2015 11:23:08 GMT
Sorry but best check it out if you use different devices
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Post by carol167 on Dec 2, 2015 11:32:11 GMT
Just like busses..... I've now got three SMS's and 3 codes. :-) I'm Back! I think I need a new phone.  Looks hopefully at Santa's stocking. |
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paulgul
Member of DD Central
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Post by paulgul on Dec 2, 2015 11:33:32 GMT
Pleased you got it sorted, looking at their website I think this 2 stage security is optional so I'll be steering well clear of it |
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t
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Post by t on Dec 2, 2015 12:18:02 GMT
I must be very lucky it works ok for me at the moment using 2 devises and 2 browsers so had 4 codes all came instant but using the +then country code I did take out my zero from my number so maybe if you keep the zero it maybe does not work using same method for SMS for new loan hmmm never got one for that  |
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ablender
Member of DD Central
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Post by ablender on Dec 2, 2015 12:18:57 GMT
I am currently keeping it simple - not enabled the verification system.
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Post by Deleted on Dec 2, 2015 14:15:53 GMT
It looks tome crazy to even think that a two-way login (with mobile phone token) can in any way increase the security of a site.
It is simply and purely marketing fuff, written for eventual future investors in the platform itself.
Any real attacker might only and exclusively be interested in stealing MONEY (certainly not in investing your money in your name....).
So any second password of any form (grid, sms or other form) should be optionally applied ONLY and exclusively IF YOU CHANGE the associated withdrawal bank account... Anything else is totally useless and harming the ease of use of the site.
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ablender
Member of DD Central
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Post by ablender on Dec 2, 2015 14:40:08 GMT
No one is forced to used the verification system as far as I know.
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t
Posts: 77
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Post by t on Dec 2, 2015 15:06:24 GMT
No one is forced to but stupid not to I would think I only question the international withdrawal I did ask question in email to ss about this but noooo reply  |
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