locutus
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Post by locutus on Dec 16, 2015 16:58:03 GMT
A lot of people come onto the forums to post only when things go wrong and as a result it can seem like a company is faring poorly because of this natural slant. To balance things out a little, I'd just like to thank SS, and Tim in particular, for his excellent customer service recently. He helped to resolve an issue I have been trying to get sorted for the last 3 weeks. SS have been patient throughout, acted as a respected financial institution should be expected to and resolved the tricky issue in question to my complete satisfaction. Thanks SS and I wish more P2P firms (mentioning no names) operated in a similar way.
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dp
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Post by dp on Dec 16, 2015 17:01:25 GMT
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Post by savingstream on Dec 16, 2015 17:12:04 GMT
A lot of people come onto the forums to post only when things go wrong and as a result it can seem like a company is faring poorly because of this natural slant. To balance things out a little, I'd just like to thank SS, and Tim in particular, for his excellent customer service recently. He helped to resolve an issue I have been trying to get sorted for the last 3 weeks. SS have been patient throughout, acted as a respected financial institution should be expected to and resolved the tricky issue in question to my complete satisfaction. Thanks SS and I wish more P2P firms (mentioning no names) operated in a similar way. wiping tears away....
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sam i am
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Post by sam i am on Dec 16, 2015 17:15:47 GMT
I'm a strong supporter of SS and although I do come across occasional issues, they are minor in comparison to the overall experience. No company gets it right all the time. The fact that SS IMHO have few problems and when they do they fix them quickly and use them as a learning experience is credit to them. Especially as they are lean and mean to keep costs down. From time to time I have posted comments on this board that may point out issues and suggest improvements, but I hope they are taken as the encouraging feedback that they are intended to be.
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littleoldlady
Member of DD Central
Running down all platforms due to age
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Post by littleoldlady on Dec 16, 2015 21:31:24 GMT
Easily my favourite platform.
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ablender
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Post by ablender on Dec 16, 2015 22:37:41 GMT
SS is the platform which by far has the largest percentage of my p2p lending with a firm intention to increase it further.
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gt94sss2
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Post by gt94sss2 on Dec 17, 2015 2:58:47 GMT
Yes, have to say I was also impressed the other week when I asked a Q&A via the website about one of the Pipeline loans.
I sent the question in at 21:45 and got an e-mailed answer from Tim at 23:27 with an answer and that the particulars on the website had updated as well.
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freddy
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Post by freddy on Dec 17, 2015 6:08:12 GMT
Also agree with the comments above. I'm a happy investor with SS.
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Post by boomorbust on Dec 17, 2015 11:15:01 GMT
WTS
Does what it says on the tin!
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Post by queenvictoria on Dec 17, 2015 11:17:22 GMT
Me too. Long may it reign.
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adrianc
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Member is Online
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Post by adrianc on Dec 17, 2015 12:54:23 GMT
Can you lot shut up, please, before the over-demand gets any worse...?
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sam i am
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Post by sam i am on Dec 17, 2015 14:08:26 GMT
Can you lot shut up, please, before the over-demand gets any worse...? I take what you said in the spirit it was intended. But we would be complaining much more if there was too little demand. And when the biggies in the pipeline are launched we will see just how much demand there really is. It wasn't long ago when SS had to offer cashback to get some of the larger loans away.
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mikes1531
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Post by mikes1531 on Dec 17, 2015 15:38:39 GMT
Yes, have to say I was also impressed the other week when I asked a Q&A via the website about one of the Pipeline loans. I sent the question in at 21:45 and got an e-mailed answer from Tim at 23:27 with an answer and that the particulars on the website had updated as well. I don't suppose savingstream thought the Q&A was relevant enough for other investors to leave it visible on the loan page, did they? So I guess we need to ask gt94sss2 which loan it was that has had its particulars updated so that we can go back and reread them. I really don't understand SS's reluctance to allow Qs&As to be visible to everybody who might be interested.
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Post by Financial Thing on Dec 18, 2015 17:36:02 GMT
When they fix the spinning ball issue and speed up the website, they will receive my full praise.
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gt94sss2
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Post by gt94sss2 on Dec 18, 2015 19:46:17 GMT
So I guess we need to ask gt94sss2 which loan it was that has had its particulars updated so that we can go back and reread them. I really don't understand SS's reluctance to allow Qs&As to be visible to everybody who might be interested. In my case it was relatively simple. One of the loans mentioned 'Second Charge' in its title but the Particulars suggested SS had a first charge (which was wrong)..
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