trevor
Member of DD Central
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Post by trevor on Jan 7, 2016 17:37:26 GMT
I think l must be cracking up. I,ve been thru the web site 4 times and can't see how to withdraw cash. Someone please put me right and tell me how. Thanks
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Post by phlitb on Jan 7, 2016 18:05:01 GMT
I think l must be cracking up. I,ve been thru the web site 4 times and can't see how to withdraw cash. Someone please put me right and tell me how. Thanks On the dashboard in the Available Funds section there are ADD and TAKE buttons. Click the latter. Also took me a while to find this when I went to make my first withdrawal
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trevor
Member of DD Central
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Post by trevor on Jan 7, 2016 18:11:37 GMT
Thanks v much
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ferdy
Member of DD Central
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Post by ferdy on Jan 8, 2016 17:04:35 GMT
Just wondered if you managed to activate your withdrawal. If so, did you receive an email confirmation?
I 'withdrew' a relatively small amount on Wednesday (Jan 6). The amount was deducted from my RBS balance but to date no money credited to my bank account and no email confirmation. I have contacted RBS and am awaiting an answer.
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Post by phlitb on Jan 8, 2016 18:14:45 GMT
Just wondered if you managed to activate your withdrawal. If so, did you receive an email confirmation? I 'withdrew' a relatively small amount on Wednesday (Jan 6). The amount was deducted from my RBS balance but to date no money credited to my bank account and no email confirmation. I have contacted RBS and am awaiting an answer. I had this too on my first withdrawal. I received the following useful advice from their "Investor Relations Coordinator": " Unfortunately we don’t appear to have any bank account details on file to action the transfer to so I was hoping you could update this information – if you could log onto the platform and select ‘Settings’ from the ‘Dashboard’ drop down menu (towards the top right corner of the screen) here you should see a tab for ‘Bank Details’ where you can enter your sort code and account number. There is also a data field for your password, the system requires this to confirm the changes.
Please note, once you have entered your information, the fields will become read only – this means any future changes or updates will need to be made via the ReBS office, either by phone or using the email address support@rebuildingsociety.com.
"
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trevor
Member of DD Central
Posts: 556
Likes: 379
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Post by trevor on Jan 8, 2016 21:01:43 GMT
Did activate cash withdrawal. Just waiting to see it in my bank
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ferdy
Member of DD Central
Posts: 166
Likes: 47
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Post by ferdy on Jan 9, 2016 19:21:45 GMT
Just wondered if you managed to activate your withdrawal. If so, did you receive an email confirmation? I 'withdrew' a relatively small amount on Wednesday (Jan 6). The amount was deducted from my RBS balance but to date no money credited to my bank account and no email confirmation. I have contacted RBS and am awaiting an answer. I had this too on my first withdrawal. I received the following useful advice from their "Investor Relations Coordinator": " Unfortunately we don’t appear to have any bank account details on file to action the transfer to so I was hoping you could update this information – if you could log onto the platform and select ‘Settings’ from the ‘Dashboard’ drop down menu (towards the top right corner of the screen) here you should see a tab for ‘Bank Details’ where you can enter your sort code and account number. There is also a data field for your password, the system requires this to confirm the changes.
Please note, once you have entered your information, the fields will become read only – this means any future changes or updates will need to be made via the ReBS office, either by phone or using the email address support@rebuildingsociety.com.
" All very confused now ! Tried to enter my normal password in the settings/bank details but message states password incorrect. But it is the one I use to login to the main site so not sure what that is all about. In addition I also see a button for 'Manual: Simply use your dashboard to withdraw on request'. This is what I used on Wednesday so don't understand why I would have to enter bank details in settings in the first place. Terribly confused and still without the funds I thought I had transferred.
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ablender
Member of DD Central
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Post by ablender on Jan 9, 2016 20:02:11 GMT
I had the same problem with password when I tried to enter the bank details. I sent them an email.
I managed to send a some money in, though I am still waiting for it to appear on the platform. I used the button at the top "Add Funds +".
I am curious because when I tried the same thing from the Dashboard "Add" it asked me to set three questions. In any case now I set these and therefore I can add money from both places. I hope the money I sent will not disappear. I am not a good magician and probably it would cost more to call Dynamo than I transferred.
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ferdy
Member of DD Central
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Post by ferdy on Jan 11, 2016 12:58:39 GMT
So here we are. Monday lunchtime. Still no funds in bank account although RBS balance has been reduced by withdrawal amount since last Wednesday. Not getting much of an explanation from RBS, so who knows where my withdrawal is ! Most frustrating. Just as well it was a relatively small amount.
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ablender
Member of DD Central
Posts: 2,204
Likes: 555
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Post by ablender on Jan 11, 2016 14:25:01 GMT
I transferred some money on Saturday. They show on the Dashboard today (Monday).
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Post by dodgeydave on Jan 11, 2016 23:44:20 GMT
I have been finished with RBS for a while now. And every month withdraw any money paid into my account.
And in fairness to RBS they are very quick sending the money to my bank account.
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jonno
Member of DD Central
nil satis nisi optimum
Posts: 2,745
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Post by jonno on Jan 12, 2016 10:45:41 GMT
My God this website really does my head in. I was attempting to make a partial withdrawal and when I pressed the "withdraw" button absolutely nothing APPEARED to be happening. So like a complete fool, I pressed the button again. Yes I know how utterly stupid could I be?
I know I don't need to post this bit,but yes, double bubble. Maybe ReBS is telling me that really I should just be cashing out.
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ferdy
Member of DD Central
Posts: 166
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Post by ferdy on Jan 12, 2016 12:24:19 GMT
RBS tell me that the settings page is broken and they have taken it down to repair. That would explain why I could n't add my bank details to the page and hence not receive any funds. So at the moment if you want to make your first withdrawal, you may have a problem.
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ferdy
Member of DD Central
Posts: 166
Likes: 47
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Post by ferdy on Jan 13, 2016 13:27:55 GMT
Looks like it is fixed and have managed to withdraw cash successfully.
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trevor
Member of DD Central
Posts: 556
Likes: 379
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Post by trevor on Jan 13, 2016 17:55:25 GMT
Did activate cash withdrawal. Just waiting to see it in my bank
Still waiting for the cash to appear in my bank account.
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