awk
Posts: 276
Likes: 147
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Post by awk on Jan 11, 2016 14:53:09 GMT
I believe that SS have made some good progress on both the new website functionality and pre-funding mechanism and that they have listened to and taken onboard many of the ideas generated by forum members. Other threads will continue to generate ideas in these areas (including the bots).
The area which is preventing me from being where I want to be with SS is effective, reliable and appropriate communications, so I thought I'd start a new thread to get feedback and hopefully some changes by SS.
We will all have different needs, but my specific goal is to stop loging-on many times a day just to see if anything has changed. What I need are some specific event driven communications alerting me to log-on (which other P2P sites do very well).
Given the different needs of investors, it may be that we each opt in or out by type?
SS also need to decide what they are doing with SMS (it's dried up) - personally email is best for me.
My initial list would be:
- "a new loan has been added or significantly amended on the pipeline"
- "a new document has been published on the pipeline"
- "we are hoping to put PBLxxx live tomorrow/this afternoon etc"
- "PBLxxx has just gone live"
- "updates (extensions, repayments, lender gone awol) on loans I have"
- "ditto, on loans which I don't have"
And finally, it would be good to have a regular weekly update summarising all of the above. Personally, I'd rather get a regular update without much to say than the current adhoc approach
Is this a common gripe, or is it just me?
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Post by GSV3MIaC on Jan 11, 2016 15:52:32 GMT
I'd certainly like to be able to tailor the types of communications I get .. apart from the ones you (rightly) say are not available (or rarely show up), I'd like to be able to TURN OFF some of the ones telling me I bought / sold a loan part (I mean I know damn well I bought it .. didn't happen by accident .. and anyway the email doesn't actually tell me what it was I bought (PBL or loan number /name), just the amount). I also can't figure out how to change where these emails go (even if it means changing my login name) so I can file them away neatly.
So yeah, put me down for some more info too, IFF I can choose what to get, and where it goes.
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ablender
Member of DD Central
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Post by ablender on Jan 11, 2016 15:56:44 GMT
I'd certainly like to be able to tailor the types of communications I get .. apart from the ones you (rightly) say are not available (or rarely show up), I'd like to be able to TURN OFF some of the ones telling me I bought / sold a loan part ( I mean I know damn well I bought it .. didn't happen by accident .. and anyway the email doesn't actually tell me what it was I bought (PBL or loan number /name), just the amount). I also can't figure out how to change where these emails go (even if it means changing my login name) so I can file them away neatly. So yeah, put me down for some more info too, IFF I can choose what to get, and where it goes. You are forgetting someone buying about £8k of a loan by mistake. Or was it more?
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mickj
Member of DD Central
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Post by mickj on Jan 11, 2016 16:07:17 GMT
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ablender
Member of DD Central
Posts: 2,204
Likes: 555
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Post by ablender on Jan 11, 2016 16:08:54 GMT
Oh yes, I remember now £800k not £8k.
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Post by GSV3MIaC on Jan 11, 2016 18:09:11 GMT
But you still don't need the email, unless you want to ask for it.
(Any sane bot will tell you what it is doing, or has done .. some of them even apologise afterwards, which is always faster than getting permission first).
Do we suppose the 49p testing is all done now? Did it pass??
P.s. is it just me who gets two emails for each deposit made? Sadly I don't seem to get double credit though.
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Investboy
Member of DD Central
Trying to recover from P2P revolution
Posts: 564
Likes: 201
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Post by Investboy on Jan 12, 2016 11:50:10 GMT
P.s. is it just me who gets two emails for each deposit made? Sadly I don't seem to get double credit though. I got 2 emails also. Happy I'm not the only one.
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Post by manxfinch on Jan 12, 2016 12:18:23 GMT
I also get the duplicate mails!
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Steerpike
Member of DD Central
Posts: 1,977
Likes: 1,687
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Post by Steerpike on Jan 12, 2016 12:50:28 GMT
My understanding is that SS send one email to the lender and one to their BOT.
I get no emails because I don't get a chance to invest...
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Post by GSV3MIaC on Jan 12, 2016 13:01:13 GMT
You can transfer money to SS whether or not you get a chance to invest it in anything .. a mistake I made a couple of weeks ago, before I figured out how the SM actually works. There isn't any reason to do so, but you can. 8>.
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Steerpike
Member of DD Central
Posts: 1,977
Likes: 1,687
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Post by Steerpike on Jan 12, 2016 13:05:48 GMT
You can transfer money to SS whether or not you get a chance to invest it in anything .. a mistake I made a couple of weeks ago, before I figured out how the SM actually works. There isn't any reason to do so, but you can. 8>. Seeing the edit made me smile. I suppose I could deposit funds just to get an email from SS so that I don't feel totally left out.
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Post by GSV3MIaC on Jan 12, 2016 13:10:05 GMT
You could see if you got two copies too.
You could see if you got two copies too.
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Post by ladywhitenap on Jan 12, 2016 14:18:39 GMT
I believe that SS have made some good progress on both the new website functionality and pre-funding mechanism and that they have listened to and taken onboard many of the ideas generated by forum members. Other threads will continue to generate ideas in these areas (including the bots). The area which is preventing me from being where I want to be with SS is effective, reliable and appropriate communications, so I thought I'd start a new thread to get feedback and hopefully some changes by SS. We will all have different needs, but my specific goal is to stop loging-on many times a day just to see if anything has changed. What I need are some specific event driven communications alerting me to log-on (which other P2P sites do very well). Given the different needs of investors, it may be that we each opt in or out by type? SS also need to decide what they are doing with SMS (it's dried up) - personally email is best for me. My initial list would be: - "a new loan has been added or significantly amended on the pipeline" - "a new document has been published on the pipeline" - "we are hoping to put PBLxxx live tomorrow/this afternoon etc" - "PBLxxx has just gone live" - "updates (extensions, repayments, lender gone awol) on loans I have" - "ditto, on loans which I don't have" And finally, it would be good to have a regular weekly update summarising all of the above. Personally, I'd rather get a regular update without much to say than the current adhoc approach Is this a common gripe, or is it just me? I totally agree with the OP and sincerely hope that SS take notice of this genuine need. LW
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