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Post by chris on Jan 28, 2016 7:58:35 GMT
Ah so AC have handed out your emails to the third party company already, I see. I hope they are trustworthy and don't get compromised! I'm not a privacy expert, but I see ACs privacy policy is quite short.. That'll be the same survey company used by most websites that have ever sent out a survey including several P2PFA members. They have an excellent reputation and comprehensive privacy policy and operating procedures to ensure your data is kept safe.
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sl75
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Post by sl75 on Jan 28, 2016 8:23:14 GMT
Ah so AC have handed out your emails to the third party company already, I see. I hope they are trustworthy and don't get compromised! I'm not a privacy expert, but I see ACs privacy policy is quite short.. That'll be the same survey company used by most websites that have ever sent out a survey including several P2PFA members. They have an excellent reputation and comprehensive privacy policy and operating procedures to ensure your data is kept safe. However, Assetz Capital's own privacy policy specifically says [edit: emboldened key points]: and This seems on the face of it a far tighter privacy policy than the other P2PFA members that I am aware of having used SurveyMonkey, whose privacy policies have lots of clauses giving details of how the data may be shared with external organisations for operational reasons etc. I realise that's not your department, but nowhere do I see it specifically stated that AC will provide data about who has invested in which loans to SurveyMonkey (or other third party polling organisations). However, I guess AC may have left themselves a get-out clause with the vague terms "authorised people" and "authorised locations", which could include practically anyone from anywhere depending on the authorisation procedure!
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Post by chris on Jan 28, 2016 9:03:32 GMT
sl75 - it's not data we are sharing with them any more than when we send an email that data is shared with the email gateway, intermediary relay servers, and your own email provider or with our hosting provider Rackspace. We are using a facility that they provide and they have no right to use your data beyond our own operations via them. However I will raise your concerns with the rest of the management team to make sure that our privacy policy and terms contain the correct exemptions for that kind of use. I'm sure they do but best to make sure.
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Mike
Member of DD Central
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Post by Mike on Jan 28, 2016 9:10:24 GMT
That'll be the same survey company used by most websites that have ever sent out a survey including several P2PFA members. They have an excellent reputation and comprehensive privacy policy and operating procedures to ensure your data is kept safe. These may both be correct; but it's also the company used by children, teenagers, students, etc, to make free surveys and send emails out for responses. I cannot be the only person young enough to associate this survey 'Monkey' brand with negative memories of student surveys for some project. Although I am not personally bothered particularly about my email being passed around the internet, it did strike me as a potential concern since a good reputation doesn't stop data ending up compromised. And ACs privacy policy is not clear what information it may or may not be giving to third parties such as, but not restricted to, 'Survey Monkey'.
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sl75
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Post by sl75 on Jan 28, 2016 9:58:01 GMT
sl75 - it's not data we are sharing with them any more than when we send an email that data is shared with the email gateway, intermediary relay servers, and your own email provider or with our hosting provider Rackspace... Which is presumably the reason that many other financial organisations refuse to send anything beyond a bland notification (like "an important message is waiting for you") by non-secure email either... and given that proper secure email never really took off for various reasons, they instead implement a "secure messaging" facility within their own web site.
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Post by andrewholgate on Jan 28, 2016 9:58:18 GMT
Please note that this is lender voting so this is Assetz Capital contacting you regarding a loan that you are in rather than a random survey or any form of unsolicited marketing. As noted, we are experimenting with using Survey Monkey to make voting faster and more efficient. Only an e-mail address is used; no other data is shared and our use of Survey Monkey will not lead to them e-mailing you for any other reason; you can view Survey Monkey’s comprehensive privacy policy here.
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sl75
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Post by sl75 on Jan 28, 2016 10:01:34 GMT
Please note that this is lender voting so this is Assetz Capital contacting you regarding a loan that you are in rather than a random survey or any form of unsolicited marketing. As noted, we are experimenting with using Survey Monkey to make voting faster and more efficient. Only an e-mail address is used; no other data is shared and our use of Survey Monkey will not lead to them e-mailing you for any other reason; you can view Survey Monkey’s comprehensive privacy policy here. More than an email addres is used - the third party site has access to all the sensitive information about the status of the loan and the vote.
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Post by chris on Jan 28, 2016 10:18:00 GMT
sl75 - it's not data we are sharing with them any more than when we send an email that data is shared with the email gateway, intermediary relay servers, and your own email provider or with our hosting provider Rackspace... Which is presumably the reason that many other financial organisations refuse to send anything beyond a bland notification (like "an important message is waiting for you") by non-secure email either... and given that proper secure email never really took off for various reasons, they instead implement a "secure messaging" facility within their own web site. Not really, although personal details should never be sent via email as it is insecure. The reason most sites do that is to get you to log back in to the site as it makes the site itself stickier as a user experience.
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Post by chris on Jan 28, 2016 10:39:43 GMT
Please note that this is lender voting so this is Assetz Capital contacting you regarding a loan that you are in rather than a random survey or any form of unsolicited marketing. As noted, we are experimenting with using Survey Monkey to make voting faster and more efficient. Only an e-mail address is used; no other data is shared and our use of Survey Monkey will not lead to them e-mailing you for any other reason; you can view Survey Monkey’s comprehensive privacy policy here. More than an email addres is used - the third party site has access to all the sensitive information about the status of the loan and the vote. Only in the same sense that SWIFT has access to all you banking details because of their peering agreement with your bank. We pay Survey Monkey to provide a service that happens to involve temporarily hosting your data and voting response, in the same way that we pay Rackspace to host our website and provide us with servers as do many banks and other financial institutions. Those are huge multinational corporations with strict policies designed to protect your data and as much as we can (and do) audit those policies there is an element of trust that they are implemented correctly in all instances. Their policies say that they do not access or use your data except as instructed by us.
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shimself
Member of DD Central
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Post by shimself on Jan 28, 2016 20:42:21 GMT
I have no holding in this loan, so I have with-held my thoughts but... I think this looks extremely unprofessional and will think twice about voting if this is the only option I am given. It's an extra hassle if I correctly understand I need to go to some other site to tell them all sorts of things and need to type it all in each time. Maybe AC should have thought about this manual counting fiasco before it became so out-of-control that each one is taking whole man-days to sort, and rushing to this third-party bodge which, to be honest, is a bit out of character. What next? Maybe HSBC will start to use MySpace to deal with investment instructions. No there is not a load of info just A or B from that point of view it is pain free
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