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Post by davidricketts1 on Jan 26, 2016 12:50:20 GMT
All
Given we have been having to manually count your emails each time a vote is required we've been looking for a more automated solution prior to the votes being moved onto the website (planned for H1 this year as I understand it).
We've now found it and having tested it over the last few weeks the first request for lenders to vote has gone out via Survey Monkey on Loan 86.
I'm looking for a bit of feedback if that's OK:
- ease of use? - understanding of text? - does it look official? - better than the previous system?
Thanks very much in advance.
David
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SteveT
Member of DD Central
Posts: 6,875 
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Post by SteveT on Jan 26, 2016 12:55:41 GMT
Worked fine for me, although the generic SurveyMonkey "thank you" page at the end of the process (which I think was promoting some animal charity or other) seemed rather out of place.
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oldgrumpy
Member of DD Central
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Post by oldgrumpy on Jan 26, 2016 12:59:14 GMT
Does Surveymonkey manage to calculate the proportion value of the votes, bearing in mind that all I have left in the loan is shrapnel?
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daveb4
Member of DD Central
Posts: 220
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Post by daveb4 on Jan 26, 2016 13:12:26 GMT
Worked very easy - as mentioned the advertising that it leaves though is not too good. If it saves a lot of time at your end no problems.
Easy for the regulars such as those who use this board but inexperienced people or new people not so sure? being taken to 'dodgy - sign up' sites etc etc.
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Post by davidricketts1 on Jan 26, 2016 13:15:12 GMT
Worked very easy - as mentioned the advertising that it leaves though is not too good. If it saves a lot of time at your end no problems. Easy for the regulars such as those who use this board but inexperienced people or new people not so sure? being taken to 'dodgy - sign up' sites etc etc. That is my main issue here. Hopefully those people will contact the customer service team to be told it's fine.
However, we've had a number of people responding to the original email with a vote (in line with what the previous procedure was) and as such, I've arranged for a second email to be sent. I've also emailed all lenders in the loan directly to explain why the second email was sent (i.e. please don't vote by return email as it won't be counted).
I'd appreciate if everybody could vote from the second email.
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Post by Ton ⓉⓞⓃ on Jan 26, 2016 13:18:55 GMT
davidricketts1 on my screen the loan still needs suspending? Though if I try to buy something the next screen says it's suspended, so it is there, but just hiding a little...
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daveb4
Member of DD Central
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Likes: 116
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Post by daveb4 on Jan 26, 2016 13:19:35 GMT
Surveymonkey email (the second email) just ended up in my junk box! hopefully this has not happened to too many high value holders? I'm not but could sway the vote now and future?
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jonno
Member of DD Central
nil satis nisi optimum
Posts: 2,808
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Post by jonno on Jan 26, 2016 13:21:45 GMT
Process works well but not sure I should really have a vote as I now have <£0.01 in it.
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duck
Member of DD Central
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Post by duck on Jan 26, 2016 13:48:45 GMT
Worked well for me.
Just one observation. By simply voting you get no record that you have voted and indeed what you voted for*.
I employed a pdf printer so I have my records complete! Just thought I would mention it since I presume I am not the only pedant who likes to keep chapter and verse 
*I checked that you can't vote twice just in case the memory starts to go!
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Post by davidricketts1 on Jan 26, 2016 13:55:11 GMT
Worked well for me.
Just one observation. By simply voting you get no record that you have voted and indeed what you voted for*.
I employed a pdf printer so I have my records complete! Just thought I would mention it since I presume I am not the only pedant who likes to keep chapter and verse
*I checked that you can't vote twice just in case the memory starts to go!
The voting twice was something we checked when testing.
I'm not a Survey Monkey expert (thanks to the Marketing Team for their assistance here) so for the next one (due this Friday) I'll see if there is anything that can be done here.
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j
Member of DD Central
Penguins are very misunderstood!
Posts: 2,188
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Post by j on Jan 26, 2016 14:13:58 GMT
Worked well for me.
Just one observation. By simply voting you get no record that you have voted and indeed what you voted for*.
I employed a pdf printer so I have my records complete! Just thought I would mention it since I presume I am not the only pedant who likes to keep chapter and verse
*I checked that you can't vote twice just in case the memory starts to go!
Happy with new process, much easier but, would reiterate duck's point made as before we at least had a copy of the 'sent' email record in one's account for the record.
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shimself
Member of DD Central
Posts: 2,563
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Post by shimself on Jan 26, 2016 15:22:27 GMT
Worked well for me.
Just one observation. By simply voting you get no record that you have voted and indeed what you voted for*.
I employed a pdf printer so I have my records complete! Just thought I would mention it since I presume I am not the only pedant who likes to keep chapter and verse
*I checked that you can't vote twice just in case the memory starts to go!
The voting twice was something we checked when testing.
I'm not a Survey Monkey expert (thanks to the Marketing Team for their assistance here) so for the next one (due this Friday) I'll see if there is anything that can be done here.
I voted but wanted then to take a second look at the picture painted but surveymonkey wouldn't let me look at it. Can't you continue to send emails but add two voting buttons at the bottom
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Post by davidricketts1 on Jan 26, 2016 15:31:54 GMT
The voting twice was something we checked when testing.
I'm not a Survey Monkey expert (thanks to the Marketing Team for their assistance here) so for the next one (due this Friday) I'll see if there is anything that can be done here.
I voted but wanted then to take a second look at the picture painted but surveymonkey wouldn't let me look at it. Can't you continue to send emails but add two voting buttons at the bottom Do you just want to see the text describing the current position with the loan shimself?
If so then it's on the Activity page of the loan.
No more emails (hopefully) given it generally takes the best part of a whole day to count votes that way.
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shimself
Member of DD Central
Posts: 2,563
Likes: 1,171
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Post by shimself on Jan 26, 2016 16:33:31 GMT
I voted but wanted then to take a second look at the picture painted but surveymonkey wouldn't let me look at it. Can't you continue to send emails but add two voting buttons at the bottom Do you just want to see the text describing the current position with the loan shimself ?
If so then it's on the Activity page of the loan.
No more emails (hopefully) given it generally takes the best part of a whole day to count votes that way.
A button at the bottom of an email could do whatever you want it to, ie populate an existing database with my vote, job done. My definite feedback is that the email as per screenshot below is not encouraging nor informative, if you leave the description and alternatives in the text of the email that would be ok, but please take a survey is definitely not likely to attract my attention image Does the surveymonkey route give you an instant answer weighted for holdings are are you still having to transcribe data? Attachments:
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Post by davidricketts1 on Jan 26, 2016 16:45:13 GMT
Do you just want to see the text describing the current position with the loan shimself ?
If so then it's on the Activity page of the loan.
No more emails (hopefully) given it generally takes the best part of a whole day to count votes that way.
A button at the bottom of an email could do whatever you want it to, ie populate an existing database with my vote, job done. My definite feedback is that the email as per screenshot below is not encouraging nor informative, if you leave the description and alternatives in the text of the email that would be ok, but please take a survey is definitely not likely to attract my attention image Does the surveymonkey route give you an instant answer weighted for holdings are are you still having to transcribe data? Thanks shimself.
We're still trying to refine this so hopefully we'll be able to get the text into the email next time (agree we need to attract your attention from the initial email).
We have to do some Excel jiggery pokery with the results to get the weighted answers per lender but it "should" be considerably quicker than the previous route.
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