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Post by chris on Apr 29, 2016 16:51:32 GMT
I though the QAA was up around £13.9m this morning but it's currently showing £11.75m. Was there a particularly boozy Friday lunch over at AC? Again my fault. Fixed now. Go live script missed to database function updates which caused those two display issues.
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Post by pepperpot on Apr 29, 2016 16:54:52 GMT
Are the account total investment caps deemed no longer necessary? The QAA's £15m cap has gone and none showing on 30-day.
Does the 30-day a/c accrue interest per second like QAA or daily, given it's 'stickier' nature?
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Post by chris on Apr 29, 2016 17:06:48 GMT
Are the account total investment caps deemed no longer necessary? The QAA's £15m cap has gone and none showing on 30-day. Does the 30-day a/c accrue interest per second like QAA or daily, given it's 'stickier' nature? The global caps still exist but as we've been able to grow them faster than demand we've removed them from sight unless they become a persistent issue. Same per second calculation as the QAA. It uses the same underlying code so no change has been made.
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agent69
Member of DD Central
Posts: 6,048 
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Post by agent69 on Apr 29, 2016 17:10:09 GMT
Not so sure about the white on yellow dashboard panel though
I thought RS purple was bad enough. Kind of reminds me of the (in)famous Coventry City brown away kit in the late 70's
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Post by crabbyoldgit on Apr 29, 2016 17:34:20 GMT
Well done Chris "it was my fault" that's what I at least want to hear, truly open honest and straight forward , which brings me to what I have been thinking for a few days , the software issue report you made last week when the market kind of stopped was simplified but understandable , showed the outline of the fix, actions put in place and back up stratagies designed if they were not fully effective. The issues around the later problems involving the welsh hotel ,"problem fixed" does I am sorry not cut it. Human failure I do not care, it is life, say so. I do not need to know the individual or the division of ac he/she works . Just additional training, what ever to learn from the issue is addressed and in place, fine no prob. Just for a short period I worked in a management enviroment when no matter what stupid mistake you made an open honest report sent out to fellow engineers was praised and in 90% of cases I read the thought was in that position could I have made been mislead and made that mistake ,eer yep. Sadly that all ended disaplinery action was the norm and customer service went down as people lied hid the truth and nobody learnt from failure.
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skippyonspeed
Some people think I'm a little bit crazy, but I know my mind's not hazy
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Post by skippyonspeed on Apr 29, 2016 18:11:45 GMT
Something else not quite right
This is a cut & paste from my MLIA statement, an interest payment that was later re-invested
29th Apr 2016 at 17:49 Instant withdrawal from 30-Day Access Account (7) £0.28
29th Apr 2016 at 17:08 Investment into Quick Access Account (5) £-0.28
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dermot
Member of DD Central
Posts: 863
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Post by dermot on Apr 29, 2016 18:40:30 GMT
Something very odd has happened to my dashboard today.
In the last few hours, the Current Accrued Interest has gone down by £39-67 and yet the Total Investment has only gone up by £23-14.
So where has that £16-53 gone in the last few hours? This is not the first time that I've seen this behavior, so started taking daily screenshots earlier this month to get a record if it happened again.
Any explanation as to what is going on here?
Dermot
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tomtom
Member of DD Central
Posts: 262
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Post by tomtom on Apr 29, 2016 18:46:16 GMT
Am I missing something here with this account where it shows how long you are expected to keep your investment in it as I would have thought that you would be expecr ro keep your investment in for 30 days min.
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tomtom
Member of DD Central
Posts: 262
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Post by tomtom on Apr 29, 2016 18:47:27 GMT
Silly me have I read this wrong in that once you have invested money you have to give 30 days notice which makes more sense.
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Post by chris on Apr 29, 2016 19:06:32 GMT
Well done Chris "it was my fault" that's what I at least want to hear, truly open honest and straight forward , which brings me to what I have been thinking for a few days , the software issue report you made last week when the market kind of stopped was simplified but understandable , showed the outline of the fix, actions put in place and back up stratagies designed if they were not fully effective. The issues around the later problems involving the welsh hotel ,"problem fixed" does I am sorry not cut it. Human failure I do not care, it is life, say so. I do not need to know the individual or the division of ac he/she works . Just additional training, what ever to learn from the issue is addressed and in place, fine no prob. Just for a short period I worked in a management enviroment when no matter what stupid mistake you made an open honest report sent out to fellow engineers was praised and in 90% of cases I read the thought was in that position could I have made been mislead and made that mistake ,eer yep. Sadly that all ended disaplinery action was the norm and customer service went down as people lied hid the truth and nobody learnt from failure. With the welsh hotel that was being handled via customer service rather than the forum. A more detailed explanation was sent to those in contact with customer service and a short note provided to the forum to say it had been dealt with. In that instance there was a long and complicated explanation that boiled down to the system thinking some loan units shouldn't have been visible to lenders when they should have been affecting the totals displayed. However I do feel there's an element here of us being criticised because we're open and engaged with the community where some other platforms may give a terse response saying it's fixed and lenders leave it at that. It's only worth our while engaging so actively with our lenders if that improves the business instead of hindering it.
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Post by chris on Apr 29, 2016 19:07:53 GMT
Something else not quite right This is a cut & paste from my MLIA statement, an interest payment that was later re-invested 29th Apr 2016 at 17:49 Instant withdrawal from 30-Day Access Account (7) £0.28 29th Apr 2016 at 17:08 Investment into Quick Access Account (5) £-0.28 Corrected, account code lookup issue behind the scenes meant the wrong label was applied to QAA swept funds when they were withdrawn. This new account has required a lot of plumbing and changes to the way the QAA itself operates.
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Post by chris on Apr 29, 2016 19:13:05 GMT
Something very odd has happened to my dashboard today. In the last few hours, the Current Accrued Interest has gone down by £39-67 and yet the Total Investment has only gone up by £23-14. So where has that £16-53 gone in the last few hours? This is not the first time that I've seen this behavior, so started taking daily screenshots earlier this month to get a record if it happened again. Any explanation as to what is going on here? Dermot I suspect that this one will need to go via customer service - if there's been a change to the loan parameters (for instance a recovery where the date to which accrued interest was counted or the rate was changed) then that can explain those kinds of changes. Accrued interest is a display only function for lender convenience rather than something used in any other calculations. Unless someone can give me some specifics such as loan x has the wrong accrued interest then this kind of thing is very difficult for me to track down as I suspect the system itself will add up correctly and that there's been a change to the parameters fed into the system. I'll ask the other devs though to make sure they haven't made any changes to that calculation.
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dermot
Member of DD Central
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Post by dermot on Apr 29, 2016 19:22:02 GMT
OK, thanks.
I'd assumed that the interest was a notional figure until it 'crystalised' but seems odd that I've seen this drop a few times now.
I have taken screenshots daily of the dashboard - should I send those to customer service to demonstrate the issue?
I'd wondered if what I was seeing was a levelling of the GBBA (in which most of my funds reside) to cap the interest down from the underlying rate of the actual investments to match the 7% that is the nominal return.
Seems quite a big chunk this time.
regards,
Dermot
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Post by chris on Apr 29, 2016 19:32:34 GMT
OK, thanks. I'd assumed that the interest was a notional figure until it 'crystalised' but seems odd that I've seen this drop a few times now. I have taken screenshots daily of the dashboard - should I send those to customer service to demonstrate the issue? I'd wondered if what I was seeing was a levelling of the GBBA (in which most of my funds reside) to cap the interest down from the underlying rate of the actual investments to match the 7% that is the nominal return. Seems quite a big chunk this time. regards, Dermot Could well be the GBBA if you're invested in that account. I didn't write the calculation so I can't comment for sure but that would all be worth mentioning to the customer service team. Accrued interest is recalculated daily from scratch and the whole lot is recalculated again from scratch at the point an interest payment is made. Now daily figure ticking up which is then used to make a payment. So if the parameters put into the system change then the accrued interest can change.
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Post by caveman38 on Apr 29, 2016 19:45:38 GMT
I though the QAA was up around £13.9m this morning but it's currently showing £11.73m. Was there a particularly boozy Friday lunch over at AC, or have there been some very large withdrawals ahead of the rate going back down? [Must have been a display glitch: now back up to £14.37m] From this reply to an email I sent them. "The 4.25% interest accrued would be for the duration that your funds were in the Quick Access Account" I'm assuming that any money deposited throughout April will accrue 4.25% for the duration. Is that not the case then.
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