will
Member of DD Central
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Post by will on May 1, 2016 12:30:30 GMT
Apologies in advance if the answer is staring me in the face.
I've spent a miserable couple of hours trying to logon to the Saving Stream site.
Changed/reset my password many times but just keep on getting "Oops... Couldn't login with those details" (in a big read banner)
Is it just me?
Bound to happen at the weekend. Have sent a msg via "Contact us" but hey, Bank Hol, too!
I'm guessing this has to be sorted manually at 'their' end ?
Any help would be most welcome.
Cheers, Bill.
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cooling_dude
Bye Bye's for the PPI
Posts: 2,853
Likes: 4,298
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Post by cooling_dude on May 1, 2016 12:32:25 GMT
Apologies in advance if the answer is staring me in the face. I've spent a miserable couple of hours trying to logon to the Saving Stream site. Changed/reset my password many times but just keep on getting "Oops... Couldn't login with those details" (in a big read banner) Is it just me? Bound to happen at the weekend. Have sent a msg via "Contact us" but hey, Bank Hol, too! I'm guessing this has to be sorted manually at 'their' end ? Any help would be most welcome. Cheers, Bill. I've just logged out and in via my 2 accounts and both are OK. Have you tried a different browser?
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ben
Posts: 2,020
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Post by ben on May 1, 2016 12:41:23 GMT
try clearing your cookies
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Post by earthbound on May 1, 2016 12:43:07 GMT
Just logged in and out ok will. talktalk internet/laptop/windows 8.1/ (edit) Login name whathe...... password wheresmym...  |
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will
Member of DD Central
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Post by will on May 1, 2016 12:43:27 GMT
Jeez, CD, you're spot on!!! So glad your month in the doghouse has gone by. I've been using Firefox for so long I had to think hard when you said "other browser". Fortunately "Chrome" was handily nearby. Got the request for phone code input in seconds. (All my cash intact  ) Can you tell me what I need do to fix Firefox? (I'd even tried a separate laptop, still Firefox) Thanks again. Sleep tonight |
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Liz
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Post by Liz on May 1, 2016 12:43:42 GMT
I too got on straight away, no issues.
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cooling_dude
Bye Bye's for the PPI
Posts: 2,853
Likes: 4,298
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Post by cooling_dude on May 1, 2016 12:45:37 GMT
Jeez, CD, you're spot on!!! So glad your month in the doghouse has gone by. I've been using Firefox for so long I had to think hard when you said "other browser". Fortunately "Chrome" was handily nearby. Got the request for phone code input in seconds. (All my cash intact ) Can you tell me what I need do to fix Firefox? (I'd even tried a separate laptop, still Firefox) Thanks again. Sleep tonight No problem  As for firefox; as others have suggested, try clearing your cookies, I think that should sort it. Edit : just see that you have tried separate laptops, so clearing cookies probably won't fix the problem (but try it anyway). Strange one...
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adrianc
Member of DD Central
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Post by adrianc on May 1, 2016 12:46:23 GMT
Working fine here, too.
C_D's suggestion of trying a different browser's a good one - or just clear all the cookies and any saved log-in details for SS. Give it a little while, too, if you've been busy resetting the password - it's entirely possible that there's a cluster of servers behind the front end and the password change isn't propagating as quickly as it should, especially if there's been a raft of changes. There may be a temporary lock on the account after a few failed attempts, too.
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will
Member of DD Central
Posts: 107
Likes: 8
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Post by will on May 1, 2016 13:02:44 GMT
OK, clearing cookies via "History" fixed Firefox, so I'm back on comfortable ground once more. Yes, MONEY, I did do the screw-up with caps lock, as well (Temporarily!) Cheers all - got me out of a real hole. Bill. |
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stokeloans
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Post by stokeloans on May 1, 2016 13:47:33 GMT
Apologies in advance if the answer is staring me in the face. I've spent a miserable couple of hours trying to logon to the Saving Stream site. Changed/reset my password many times but just keep on getting "Oops... Couldn't login with those details" (in a big read banner) Is it just me? Bound to happen at the weekend. Have sent a msg via "Contact us" but hey, Bank Hol, too! I'm guessing this has to be sorted manually at 'their' end ? Any help would be most welcome. Cheers, Bill. I've just logged out and in via my 2 accounts and both are OK. Have you tried a different browser? 2 accounts ? Is that yours and the 13yr olds ? 
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cooling_dude
Bye Bye's for the PPI
Posts: 2,853
Likes: 4,298
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Post by cooling_dude on May 1, 2016 13:54:54 GMT
I've just logged out and in via my 2 accounts and both are OK. Have you tried a different browser? 2 accounts ? Is that yours and the 13yr olds ?  Cheeky git  For the record; those two accounts are my personal & business accounts...
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