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Post by Deleted on May 29, 2016 22:58:41 GMT
I think you all pretend too much...
Today is not a working day and this is a voluntary forum anyway. So I cannot understand how you can really expect or request that SS management come here and posts. They are probably sailing somewhere nice with their families. Let them relax!
And think a bit more: look at Funding Circle, which has probably 10x-20x the staff that SS has (and 10-20x the turnover as well).
FC NEVER EVER respond to any official request on the same day, even on a working day.
They have an autoresponder and they assign you a ticket and then usually reply (wth fantasy or irrelevant answers anyway) after 3-4 working days and most of the time they don't even reply in their own official forum..
So, think positive and be patient as SS, I am sure, will clarify things for these loans on Tuesday
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cooling_dude
Bye Bye's for the PPI
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Post by cooling_dude on May 29, 2016 23:19:30 GMT
I think you all pretend too much... Today is not a working day and this is a voluntary forum anyway. So I cannot understand how you can really expect or request that SS management come here and posts. They are probably sailing somewhere nice with their families. Let them relax! And think a bit more: look at Funding Circle, which has probably 10x-20x the staff that SS has (and 10-20x the turnover as well). FC NEVER EVER respond to any official request, even on a working day. They have an autoresponder and they assign you a ticket and then usually reply (wth fantasy or irrelevant answers anyway) after 3-4 working days and most of the time they don't even reply in their own official forum.. So, think positive and be patient as SS, I am sure, will clarify things for these loans on Tuesday I do expect them to make contact because they sent an e-mail on Friday advising 2 loans would go live on Saturday and they didn't. I'm not suggesting that they post on this forum to explain this delay, but I presume they were in the office on Saturday to press the right buttons in anticipation of sending the new loans live, so I would expect them to send a quick e-mail to all their investors to explain why, or just to notify us of the delay. However, I would certainly give them some slack if it was not just this on this one occasion. You see, you compare them to FC, but I compare them to the precedent that SS themselves set. Despite being a small business (but remembering that they have a growing loan portfolio & employee base) they were very good at communications between Jan to April, posting on this forum frequently, but throughout May, they have posted a total of 3 times. Throughout may, we had at least 2 late "go live" loans, the DFL tranche discussion which was important and now questions to be answered about this default. E-mails they are good at, I give them that; most of my e-mails are responded to very next day. However, that is one2one, where any contact made relies on us to spread the word. The best place for SS to engage with it's wider base is here on this forum. Compare SS activity to a similar platform; MT. Just go and have a look at their engagement on this forum.
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Post by Deleted on May 30, 2016 0:10:23 GMT
I think you all pretend too much... Today is not a working day and this is a voluntary forum anyway. So I cannot understand how you can really expect or request that SS management come here and posts. They are probably sailing somewhere nice with their families. Let them relax! And think a bit more: look at Funding Circle, which has probably 10x-20x the staff that SS has (and 10-20x the turnover as well). FC NEVER EVER respond to any official request, even on a working day. They have an autoresponder and they assign you a ticket and then usually reply (wth fantasy or irrelevant answers anyway) after 3-4 working days and most of the time they don't even reply in their own official forum.. So, think positive and be patient as SS, I am sure, will clarify things for these loans on Tuesday I do expect them to make contact because they sent an e-mail on Friday advising 2 loans would go live on Saturday and they didn't. I'm not suggesting that they post on this forum to explain this delay, but I presume they were in the office on Saturday to press the right buttons in anticipation of sending the new loans live, so I would expect them to send a quick e-mail to all their investors to explain why, or just to notify us of the delay. However, I would certainly give them some slack if it was not just this on this one occasion. You see, you compare them to FC, but I compare them to the precedent that SS themselves set. Despite being a small business (but remembering that they have a growing loan portfolio & employee base) they were very good at communications between Jan to April, posting on this forum frequently, but throughout May, they have posted a total of 3 times. Throughout may, we had at least 2 late "go live" loans, the DFL tranche discussion which was important and now questions to be answered about this default. E-mails they are good at, I give them that; most of my e-mails are responded to very next day. However, that is one2one, where any contact made relies on us to spread the word. The best place for SS to engage with it's wider base is here on this forum. Compare SS activity to a similar platform; MT. Just go and have a look at their engagement on this forum. I have the strong suspicion they sent the go-live email without thinking/realising Monday would be a Holiday. When they realised that and understood they could save three full days of interest on this loan, then they thought back to launch it on tuesday. And yes, while we all would like to be kept fully informed all the time, I accept that things might be difficult sometimes (maybe none of the two could phisically get to the office on saturday and they don't have full remote access to DBs/mass email apps) or other personal committments can take the precedence... I will be waiting explanations on tuesday
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cooling_dude
Bye Bye's for the PPI
Posts: 2,853
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Post by cooling_dude on May 30, 2016 0:38:51 GMT
I do expect them to make contact because they sent an e-mail on Friday advising 2 loans would go live on Saturday and they didn't. I'm not suggesting that they post on this forum to explain this delay, but I presume they were in the office on Saturday to press the right buttons in anticipation of sending the new loans live, so I would expect them to send a quick e-mail to all their investors to explain why, or just to notify us of the delay. However, I would certainly give them some slack if it was not just this on this one occasion. You see, you compare them to FC, but I compare them to the precedent that SS themselves set. Despite being a small business (but remembering that they have a growing loan portfolio & employee base) they were very good at communications between Jan to April, posting on this forum frequently, but throughout May, they have posted a total of 3 times. Throughout may, we had at least 2 late "go live" loans, the DFL tranche discussion which was important and now questions to be answered about this default. E-mails they are good at, I give them that; most of my e-mails are responded to very next day. However, that is one2one, where any contact made relies on us to spread the word. The best place for SS to engage with it's wider base is here on this forum. Compare SS activity to a similar platform; MT. Just go and have a look at their engagement on this forum. I have the strong suspicion they sent the go-live email without thinking/realising Monday would be a Holiday. When they realised that and understood they could save three full days of interest on this loan, then they thought back to launch it on tuesday. And yes, while we all would like to be kept fully informed all the time, I accept that things might be difficult sometimes (maybe none of the two could phisically get to the office on saturday and they don't have full remote access to DBs/mass email apps) or other personal committments can take the precedence... I will be waiting explanations on tuesday You misinterpret my concerns... It's not this minor episode regarding the tardiness of the new loans going live (where no communications have been made by SS) that concerns me; it's simply their overall (or lack of) communications in the past month that concerns me. I just hope it improves; personally, I simply feel comfortable in a platform when it engages with its investors.
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freddy
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Post by freddy on May 30, 2016 2:12:20 GMT
I don't necessarily agree that they should have posted on this forum as members here are only a percentage of SS investors. It would be nice of course but I'm not particularly upset about it. If they had posted about the delay, we as forum members, would all be praising SS but what about all the investors who aren't members of this forum and also have the right to be kept informed.
All SS investors were notified by email that these 2 loans were to go live on Saturday. If there is a change to this then the means of communication should be consistent i.e. They should have sent all investors an email. It doesn't matter that they publish a 'reserve the right to delay launch' with their go live email. Common courtesy and good business practice should dictate that a further email is sent if something changes.
As as pointed out by another poster, if all had gone to plan then presumably SS had a member of their team available to press the necessary launch buttons on Saturday. Why couldn't this person have sent all members an email.
I will continue to invest with SS because I like the returns but I'm starting to get the impression that possibly the SS management team are becoming a little arrogant in their approach because current demand far outstrips supply.
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tx
Member of DD Central
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Post by tx on May 30, 2016 2:37:37 GMT
They are arrogant. My emails sometimes need be sent 5 times the same email to get a one liner answer, and not even answering what I asked in the first place. I understand cost cutting and online support only. But the SLA is horrible and don't see they will improve that given demand. Why would business always turn arrogant when they feel they are successful at something? Like I walk into Apple Store on Regent street in London, the staff turn me away, polite but clearly arrogant with a don't-care attitude, ask me to make online appointment. I swear I will see the down turn of Apple one day! Just like the rise and fall of Nokia and Motorola, one day they are untouchable next decade they don't even exist. I hate dealing with arrogant business. But 12%, guess don't really have a choice in this case.
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stokeloans
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Post by stokeloans on May 30, 2016 6:28:37 GMT
SS should keep their website updated rather than post on here to a handful of investors. That's why they have an update page isn't it.They just don't update it enough.
On the plus side I like the weekly email.
Confidence in a platform is everything in the financial sector and being kept in the dark doesn't promote confidence
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ben
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Post by ben on May 30, 2016 8:19:10 GMT
Personally not to bothered that they do not post here, but is pretty poor business practice to not keep the website updated. I would hope when they start going through the FCA process that is one thing that is highlighted as they quite often say one thing and the website says something completely different which is pretty poor business practice. My deposit was done on Saturday so somebody must have been at SS and could have quite easily sent out a email to all members saying that it is delayed for whatever reason.
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Post by chrisuk on May 30, 2016 9:10:45 GMT
Yes, the lack of communication concerns me also. I do hope it's not arrogance and contempt for the investors because that can be a slippery slope! I have been withdrawing money from FC with the intention to invest more with SS. I'm going to hold off now until SS explain themselves. I've also started investing with MT, so far their communications have been excellent.
I don't expect SS to employ an army of customer service people, but they must understand that a lack of communication causes speculation and uncertainty which is not a good thing for any business, let alone one like SS.
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cooling_dude
Bye Bye's for the PPI
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Post by cooling_dude on May 30, 2016 9:29:29 GMT
SS should keep their website updated rather than post on here to a handful of investors. That's why they have an update page isn't it.They just don't update it enough.
On the plus side I like the weekly email.
Confidence in a platform is everything in the financial sector and being kept in the dark doesn't promote confidence
I agree that SS should update their page regularly, preferably with more information other than the loan updates (maybe a blog...), which is what the updates tab is used for (and very successfully ATM). However, I disagree that they shouldn't post on this forum.
You say a handful of investors, and whilst I'm sure that is true for active forumites, I'd be surprised if most of SS investors don't come to this forum to keep an eye on the platform, from the investors POV. To illustrate this; at the time of writing this post, there was 18 Members and 35 Guests online.
It's a nice convenient location for SS to engage with its investors, and also where they can be seen to be engaging with its investors; when they stop doing that, they are just another faceless organisation.
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stokeloans
Member of DD Central
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Post by stokeloans on May 30, 2016 10:31:26 GMT
SS should keep their website updated rather than post on here to a handful of investors. That's why they have an update page isn't it.They just don't update it enough.
On the plus side I like the weekly email.
Confidence in a platform is everything in the financial sector and being kept in the dark doesn't promote confidence
I agree that SS should update their page regularly, preferably with more information other than the loan updates (maybe a blog...), which is what the updates tab is used for (and very successfully ATM). However, I disagree that they shouldn't post on this forum.
You say a handful of investors, and whilst I'm sure that is true for active forumites, I'd be surprised if most of SS investors don't come to this forum to keep an eye on the platform, from the investors POV. To illustrate this; at the time of writing this post, there was 18 Members and 35 Guests online.
It's a nice convenient location for SS to engage with its investors, and also where they can be seen to be engaging with its investors; when they stop doing that, they are just another faceless organisation.I just think if they need to prioritise communications it's on their website,where ALL investors will go
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Post by ogwellian on May 30, 2016 10:35:49 GMT
Delete
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cooling_dude
Bye Bye's for the PPI
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Post by cooling_dude on May 30, 2016 10:37:22 GMT
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cooling_dude
Bye Bye's for the PPI
Posts: 2,853
Likes: 4,298
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Post by cooling_dude on May 30, 2016 10:47:01 GMT
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ped
Member of DD Central
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Post by ped on May 30, 2016 10:47:47 GMT
PBL102 > £90
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