ashtondav
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Post by ashtondav on Jun 19, 2016 16:11:15 GMT
i have been a member since 2005 as a lender. When I login and go to the loan quote page there are no fields for residential status, yet I am faulted for not entering it.
When I try to get a loan quote when I am not logged in there are fields for residential status but I can't get the quote because it recognises me as a member and asks me to login!!!
*** is happening?
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Post by westonkevRS on Jun 20, 2016 5:38:10 GMT
i have been a member since 2005 as a lender. When I login and go to the loan quote page there are no fields for residential status, yet I am faulted for not entering it. When I try to get a loan quote when I am not logged in there are fields for residential status but I can't get the quote because it recognises me as a member and asks me to login!!! *** is happening? I can provide an alternative recommendation if it helps, with forumite mate rates?  Kevin.
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aju
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Post by aju on Jun 20, 2016 13:14:32 GMT
I tried to get a loan - it rejected me as I told it i only had income of 0. But it did not ask me for any residential status - it already had a current and a previous address for me - I didn't try to add any new addresses so perhaps its in there or perhaps they have fixed it now. If not I would send an email to Customer Services - contactus@zopa.com, they are usually pretty quick and very helpful.
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ashtondav
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Post by ashtondav on Jun 21, 2016 8:51:45 GMT
Curiouser and curiouser...
...now when I attempt to log in I get as far as email and password and then the system says I already have an account and can't have two accounts - I only have ONE account. I've only had one account for ELEVEN years.
Grrrrrrrrrrrrrrrrrrrrrr.
email to CS has been sent.
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aju
Member of DD Central
Posts: 3,484
Likes: 917
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Post by aju on Jun 21, 2016 12:02:59 GMT
A long shot but try clearing the browser cache and cookies for zopa perhaps.
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Greenwood2
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Post by Greenwood2 on Jun 21, 2016 17:28:19 GMT
Perhaps you managed to create a borrower account which conflicts with your lending account.
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