Unhappy early lenders via AC

Trouble - So you have arrived at the same conclusion, but just don't think we should say anything? I'd wager that there have been numerous times platforms have provisionally planned to go down one route and hadn't anticipated the possible problem it may cause, only to find the feedback on here has saved them a fortune in time and money. I regularly see "moaners" getting thanked by the platform reps for pointing out an oversight, or letting them know what the customer thinks of their idea rather than a snapshot of their own workforce, who will inevitably be biased toward the bosses idea and may not be personal users of the platform.

Personally I'd rather go down fighting, you never know if enough people "moan" the platform may just realise that they need to appease/reward their loyal customers and not take them for granted, preventing scenarios like this from leading to us getting off the train a few stops early. Some of us have invested in AC the company as well, so it's doubly important that we don't let them ride roughshod over long standing customers - marketing managers are not always right and often don't think about the bigger picture in my experience. I can imagine (but I don't know) whoever came up with this idea was simply tasked to bring in X amount of new accounts, that person will have not thought so much about what this may do to existing accounts, which is why I used the Peter/Paul terminology. Maybe if this idea is raised again they will think twice as they may not have hedged for such a hemorrhage of long term money, (if that is what is happening).

I'm more concerned with the timing and where to put the 6 figures I have recently withdrawn, rather than getting a token £150 bonus, but the principle is the key here and it's important the platform has an understanding of the ramifications of their decision making and don't falsely attribute it to something else, something like BREXIT for example! I think it's fair to bring that up on a forum such as this.

P.S - I agree with you about people wanting special service (I want a fair service), but ultimately my feeling is the platform seems to want their cake and eat it at the minute, their prerogative of course, but remember they do engage on this website and without the long term investors they wouldn't be here.

I am sorry that lenders feel we no longer offer them what they want.  Models change and develop, and that has been the case at AC.  What we have implemented in recent months has been successful and we won't be going back on it.  There will be further changes and enhancements as we grow, but I not only have a duty to our customers but also to our shareholders.  They want us to be profitable and make a return on their investment.  That is business, and the model we have now is proving to be a successful one that our shareholders like.

As I say, I'm sorry to see anyone go, but I cannot run a business on the views of a minority of the customer base when the majority are happy with what we offer.  We do listen to when there are major flaws and have made changes when needed.  Thank you for being a customer and helping us become what we are.  You are always welcome to come back.

I'm toe-dipping in AC at the moment, and so haven't seen the "golden early days". To me, the GEIA and GBBA look to be good, solid reasonable-return alternatives to FC, LC et al in the SME-borrower sector, something I've been looking for since FC's self-inflicted death. I'm quite happy to have a lower return with the protection of a PF. I've got my fill of high-return property through SS, and I've got more than enough consumer loan through RS (especially now rates are dropping), so AC-as-it-is-today seems to offer exactly what I'm after.

I just wish that it wasn't so damn slow to get money lent out in the GEIA and GBBA. I've tried wrapping my head around the MLIA, and it just seems like far too much headache for an imbalance of work versus extra return.

Please find me one customer who prefers lower rates than higher ones.

Also the fact that people investing in your current offering doesn't mean they are happy with it. 

Personally I'm staying with AC for platform diversification and risk dispersion. I've missed gold old days with rates 12%+, managed to buy few on SM (some days before default ).

But I really don't understand the point of offering 7% or less in MLIA when we have the same in GBBA, GEIA with provision fund. Or maybe I understand as there is no chance to invest any larger sum of money in those 2 accounts so lenders are left with the former.