jonah
Member of DD Central
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Post by jonah on Dec 20, 2016 22:15:56 GMT
For a p2p company that generally comes across as being very professional, the withdrawal times are still rather amateurish. They are one of the slowest around. A big improvement across the board would be automated withdrawal processes, just like the banks. I believe Propertymoose has this feature in place, correct me if I am wrong. RS have a weekly or monthly regular withdrawal option I'm currently using... admittedly the cash does end up on AC quite a lot of the time!
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Post by Ton ⓉⓞⓃ on Dec 27, 2016 10:23:07 GMT
For a p2p company that generally comes across as being very professional, the withdrawal times are still rather amateurish. They are one of the slowest around. A big improvement across the board would be automated withdrawal processes, just like the banks. I believe Propertymoose has this feature in place, correct me if I am wrong. said this ages ago so it mayve changed by now, It's currently a manual process as our bank want to charge us £4k per month (on top of all the other fees) to be able to send payments automatically. We also carry out extensive AML checks on each withdrawal so the first time a particular account is used there can be additional delay. When I get time I'll explore what the other sites are doing as they may have found a cheaper way to bypass the bank.
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SteveT
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Post by SteveT on Jun 8, 2017 6:31:21 GMT
I requested a withdrawal from my Cash Account yesterday morning, expecting it to reach my bank account this morning. Instead, it landed back in my Cash Account at 4.04am this morning, triggering a "Funds have been credited to your account" email from AC. Has anyone seen this before? chris, is there any banking problem currently? |
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Post by chris on Jun 8, 2017 6:33:21 GMT
I requested a withdrawal from my Cash Account yesterday morning, expecting it to reach my bank account this morning. Instead, it landed back in my Cash Account at 4.04am this morning, triggering a "Funds have been credited to your account" email from AC. Has anyone seen this before? chris , is there any banking problem currently? Can you speak to customer services please. The timing seems weird as withdrawals are still a manual process due to the security checks we carry out. More automation is on its way.
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SteveT
Member of DD Central
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Post by SteveT on Jun 8, 2017 6:56:16 GMT
I requested a withdrawal from my Cash Account yesterday morning, expecting it to reach my bank account this morning. Instead, it landed back in my Cash Account at 4.04am this morning, triggering a "Funds have been credited to your account" email from AC. Has anyone seen this before? chris , is there any banking problem currently? Can you speak to customer services please. The timing seems weird as withdrawals are still a manual process due to the security checks we carry out. More automation is on its way. Will do. I received the usual "A request was made to withdraw funds from your Assetz Capital account" email at 11.40am yesterday, but my Cash Account statement shows both a withdrawal at 11.40am yesterday and a deposit for the same sum credited at 4.04am this morning. Could the funds have "bounced back" (technical term!) from Lloyds somehow?
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Post by chris on Jun 8, 2017 7:31:09 GMT
Can you speak to customer services please. The timing seems weird as withdrawals are still a manual process due to the security checks we carry out. More automation is on its way. Will do. I received the usual "A request was made to withdraw funds from your Assetz Capital account" email at 11.40am yesterday, but my Cash Account statement shows both a withdrawal at 11.40am yesterday and a deposit for the same sum credited at 4.04am this morning. Could the funds have "bounced back" (technical term!) from Lloyds somehow? It's possible. The timing is definitely suspect, and at 4:04 that sounds like the hourly bank import. Amusingly 404 is the HTTP code for a file not being found. Customer services will be able to properly investigate.
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Post by yorkshireman on Jun 20, 2017 13:23:16 GMT
Has anyone experienced a problem withdrawing money from AC in the last 24 hours?
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JamesFrance
Member of DD Central
Port Grimaud 1974
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Post by JamesFrance on Jun 20, 2017 13:34:37 GMT
One I did last Thursday morning was not actioned until Monday. It would not be so bad if it could stay in the instant account until they deal with it, but it has to be withdrawn so is uninvested.
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ding
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Post by ding on Jul 15, 2017 13:18:29 GMT
Withdraw request - 12th Jul 2017 at 12:42
Processed - 14th 10:21 (going by email received from Assetz).
Not impressed!
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Post by pepperpot on Jul 16, 2017 1:04:38 GMT
Withdraw request - 12th Jul 2017 at 12:42 Processed - 14th 10:21 (going by email received from Assetz). Not impressed! Sounds normal to me (if that was 12:42PM), if you'd requested the withdrawal an hour earlier on the 12th it would have been processed on the 13th AM. Standard practice is cut off at 12noon to receive next working day. Admittedly not the speedy service of some of the smaller platforms, but acceptable to me.
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ding
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Post by ding on Aug 9, 2017 9:05:02 GMT
Sounds normal to me (if that was 12:42PM), if you'd requested the withdrawal an hour earlier on the 12th it would have been processed on the 13th AM. Standard practice is cut off at 12noon to receive next working day. Admittedly not the speedy service of some of the smaller platforms, but acceptable to me. I wish! Withdraw request Monday 10:16AM, processed Wednesday 09:53AM. I emailed them for the cut of times and got "We aim to process all withdrawals within 2 working days."
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Post by stuartassetzcapital on Aug 9, 2017 12:43:49 GMT
There is a project in progress to speed withdrawals and present arrangements are dependent upon high street banks. We could offer very fast withdrawals today but at a cost of £30 or so and feedback suggests this isn't acceptable so we will be putting something much simpler quicker and much lower cost/free in place in due course, hopefully later this year.
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ding
Member of DD Central
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Post by ding on Aug 9, 2017 13:29:02 GMT
Sounds great. There are many things I like about Assetz e.g. sweeping to the QAA. When you push the withdraw button interest stops (fair enough), so was just a niggle the delay in receiving payment. stuartassetzcapital - I hope your payments project will also find a way to cache lenders bank details. |
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Post by stuartassetzcapital on Aug 9, 2017 13:35:43 GMT
It will indeed and that's one of the first changes I understand
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Post by chris on Aug 9, 2017 20:13:49 GMT
Sounds great. There are many things I like about Assetz e.g. sweeping to the QAA. When you push the withdraw button interest stops (fair enough), so was just a niggle the delay in receiving payment. stuartassetzcapital - I hope your payments project will also find a way to cache lenders bank details. The upgrade to the way bank details are handled is being worked on at the moment. Release will be before the end of the month.
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