We have seen that in a few instances the detailed loan summary may show a capital repayment lower than than the original repayment amount - for example, a loan position of £20.00 may show as fully repaid, but the corresponding capital repayment column may show £19.98. A difference of 2p. (This has also been highlighted by some forum members - e.g. wiseclerk - thank you)
This has arisen due to a presentation issue in calculating the figures to render in the table - it does not impact your overall holdings and balance.
If you have 'lost' money on your capital balances then the loan will be marked as "default" and you will have a loss amount shown on the face of your returns statement. This is the only way the Balance Statement will then balance on your Summary dashboard. That being said, we don't have any crystallised losses in our entire loan book, so no clients should have a loss amount on their return statement. Please contact us immediately if you do.
Nonetheless, we are working on a fix to ensure the detailed loan table also shows the correct data, which should be released in the coming few days.
As usual, please contact us at [email protected] if you have any specific questions relating to your accounts.
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