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Post by alamosurvivor on Nov 14, 2016 15:01:26 GMT
Repayment due date 13/11/2016
By 15.00 on the 14th no comment from Able
Silence is not good customer service
How professional is this sort of behaviour?
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Post by ablrate on Nov 14, 2016 17:14:15 GMT
Repayment due date 13/11/2016 By 15.00 on the 14th no comment from Able Silence is not good customer service How professional is this sort of behaviour? There is an update in the Admin section. The payment is late and expected tomorrow, after speaking with the borrower. Regards Ablrate
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stevio
Member of DD Central
Posts: 2,065 
Likes: 894
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Post by stevio on Nov 14, 2016 19:48:15 GMT
Repayment due date 13/11/2016 By 15.00 on the 14th no comment from Able Silence is not good customer service How professional is this sort of behaviour? There is an update in the Admin section. The payment is late and expected tomorrow, after speaking with the borrower. Regards Ablrate Anything for us to be concerned about? Admin issue or something bigger?
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Post by alamosurvivor on Nov 14, 2016 21:01:35 GMT
The late payment info should have been emailed by ablrate by 10.00.a.m this morning. This would negate the need to ask the question. A reason why the payment is late would also be helpful, Admin error, cash flow problems, Abl forgot to push the button, to name but a few. I am in several platforms and am an advocate of P2P lending. Ablrate must stop creating needless conjecture and inform customers in a timely fashion when they know a blip is going to happen. So, please could you give a reason as to why this payment is late? And please introduce some rules for staff to notify customers as quick as possible, so they can make alternate arrangements for the money they expected to receive.
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james
Posts: 2,205
Likes: 955
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Post by james on Nov 16, 2016 21:25:56 GMT
The payment was made today.
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james
Posts: 2,205
Likes: 955
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Post by james on Dec 14, 2016 0:03:08 GMT
And this month's payment was made on time.
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